Extreme Networks Visa Sponsorship USA
Extreme Networks is a global leader in cloud-driven networking and wireless infrastructure, and it has an established track record of sponsoring international talent. The company supports H-1B, Green Card, and OPT/CPT candidates, making it a credible option for skilled workers in hardware and networking roles.
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Get Access To All JobsINTRODUCTION
Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme. Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them. Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.
ROLE AND RESPONSIBILITIES
The Customer Success Platform Manager is responsible for the investigation, analysis and conversion of internal customer needs into effective and sustainable technical solutions. This role will support Extreme Networks’ Customer Success organization and will be responsible for the technical configuration, data integrity, and strategic optimization of the ChurnZero platform. Their primary goal is to empower Customer Success teams with automated workflows and data-driven insights to reduce churn and increase expansion. The ideal candidate will have a demonstrated capability in collaborating with stakeholders at all levels to deliver results. Being well-versed in requirements definition and management, as well as excellent written and verbal communication is key.
- Platform Configuration: Manage and maintain ChurnZero features including custom fields, automated playbooks, alerts, and dashboards.
- Workflow Development: Build and manage digital customer journeys, lifecycle stages, and "tech-touch" programs that automate outreach.
- Data Integrity & Integrations: Ensure accurate data synchronization between ChurnZero and integrated systems like Salesforce or product analytics tools.
- Health Score Management: Configure and iterate on ChurnScores to provide predictive indicators of account health.
- Enablement & Training: Lead internal training for CSMs on platform updates and best practices to drive tool adoption.
- Strategic Reporting: Create performance dashboards to track key metrics like Net Retention Rate (NRR) and Net Promoter Score (NPS).
- Gather business requirements from business stakeholders and convert to system requirements and/or user stories.
- Execute test scenarios for system and integration testing, and support the business owners on robust user acceptance testing.
- Stay current with technology platform updates, industry best practices, and emerging trends. Share knowledge and best practices with the team.
BASIC QUALIFICATIONS
Technical Proficiency: Minimum 5 years’ experience with Customer Success platform, preferably, ChurnZero and its core functionalities (Health Scoring, Segments, Plays).
Strong understanding of SaaS environments and customer success operations
Experience with Salesforce integration and cloud-hosted systems
High aptitude for data manipulation and technical integrations
Analytical Mindset: Strong ability to manipulate data and translate metrics into actionable CS strategies.
Agile Management: Often requires familiarity with Agile or Scrum methodologies for task management.
Education: Bachelor's degree; certifications in ChurnZero or Salesforce are highly preferred.
Understands design-driven user journeys and signals and how the back-end systems power the data
Sound business judgment, a proven ability to influence others, strong analytical skills, and a track record of taking ownership, and influencing results
Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before.
We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
INTRODUCTION
Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme. Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them. Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.
ROLE AND RESPONSIBILITIES
The Customer Success Platform Manager is responsible for the investigation, analysis and conversion of internal customer needs into effective and sustainable technical solutions. This role will support Extreme Networks’ Customer Success organization and will be responsible for the technical configuration, data integrity, and strategic optimization of the ChurnZero platform. Their primary goal is to empower Customer Success teams with automated workflows and data-driven insights to reduce churn and increase expansion. The ideal candidate will have a demonstrated capability in collaborating with stakeholders at all levels to deliver results. Being well-versed in requirements definition and management, as well as excellent written and verbal communication is key.
- Platform Configuration: Manage and maintain ChurnZero features including custom fields, automated playbooks, alerts, and dashboards.
- Workflow Development: Build and manage digital customer journeys, lifecycle stages, and "tech-touch" programs that automate outreach.
- Data Integrity & Integrations: Ensure accurate data synchronization between ChurnZero and integrated systems like Salesforce or product analytics tools.
- Health Score Management: Configure and iterate on ChurnScores to provide predictive indicators of account health.
- Enablement & Training: Lead internal training for CSMs on platform updates and best practices to drive tool adoption.
- Strategic Reporting: Create performance dashboards to track key metrics like Net Retention Rate (NRR) and Net Promoter Score (NPS).
- Gather business requirements from business stakeholders and convert to system requirements and/or user stories.
- Execute test scenarios for system and integration testing, and support the business owners on robust user acceptance testing.
- Stay current with technology platform updates, industry best practices, and emerging trends. Share knowledge and best practices with the team.
BASIC QUALIFICATIONS
Technical Proficiency: Minimum 5 years’ experience with Customer Success platform, preferably, ChurnZero and its core functionalities (Health Scoring, Segments, Plays).
Strong understanding of SaaS environments and customer success operations
Experience with Salesforce integration and cloud-hosted systems
High aptitude for data manipulation and technical integrations
Analytical Mindset: Strong ability to manipulate data and translate metrics into actionable CS strategies.
Agile Management: Often requires familiarity with Agile or Scrum methodologies for task management.
Education: Bachelor's degree; certifications in ChurnZero or Salesforce are highly preferred.
Understands design-driven user journeys and signals and how the back-end systems power the data
Sound business judgment, a proven ability to influence others, strong analytical skills, and a track record of taking ownership, and influencing results
Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before.
We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Job Roles at Extreme Networks Companies
How to Get Visa Sponsorship in Extreme Networks Visa Sponsorship USA
Target engineering and networking roles
Extreme Networks' sponsorship activity is concentrated in technical functions tied to its core networking hardware and cloud software business. Software engineers, network architects, and systems engineers are the profiles most likely to qualify for visa support.
Confirm the role includes sponsorship before applying
Not every Extreme Networks posting explicitly states visa sponsorship availability. Reach out to the recruiter early to confirm the role is eligible. Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history before you invest time in an application.
Understand the H-1B timeline upfront
H-1B sponsorship requires employer filing ahead of the April lottery window. If you're targeting Extreme Networks for an H-1B, start conversations with recruiters in January or February to give the company enough lead time to prepare the petition.
Highlight skills aligned with cloud networking
Extreme Networks positions itself as a cloud and AI-driven networking company. Applicants who can demonstrate hands-on experience with network automation, cloud infrastructure, or wireless technologies are more competitive for the technical roles that drive sponsorship activity.
Use TN status if you're Canadian or Mexican
Extreme Networks sponsors TN visas, which offers a faster, lottery-free path for Canadian and Mexican nationals in qualifying technical roles. If you're eligible, leading with TN status can simplify and accelerate the sponsorship conversation with hiring managers.
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Get Access To All JobsFrequently Asked Questions
Does Extreme Networks sponsor H-1B visas?
Yes, Extreme Networks sponsors H-1B visas. The company has a consistent record of supporting H-1B petitions, primarily for technical roles in software engineering, network engineering, and cloud infrastructure. If you're applying for a technical position, ask the recruiter early in the process whether the specific role is eligible for H-1B sponsorship.
Which visa types does Extreme Networks sponsor?
Extreme Networks sponsors H-1B visas, Green Cards (EB-2 and EB-3), F-1 OPT, F-1 CPT, and TN visas. This range of visa types reflects a company that actively supports international talent from multiple immigration pathways, including students transitioning from OPT and experienced professionals pursuing permanent residency.
Which departments or roles at Extreme Networks are most likely to be sponsored?
Sponsorship at Extreme Networks is concentrated in technical departments, particularly software engineering, network engineering, systems architecture, and cloud platform development. These roles align directly with the company's product lines in cloud-managed networking and wireless infrastructure. Non-technical roles occasionally receive sponsorship but are less common in historical filings.
How do I find open sponsored jobs at Extreme Networks?
Migrate Mate is the most reliable way to find Extreme Networks jobs with confirmed sponsorship history. The platform filters by employer sponsorship track record, so you're only seeing roles from companies that have genuinely sponsored international workers, rather than relying on job descriptions that may not be accurate about sponsorship eligibility.
How do I approach the application process at Extreme Networks as an international candidate?
Apply to technical roles that closely match your background in networking, cloud, or hardware systems, and disclose your visa status early when the recruiter reaches out. Extreme Networks has an established sponsorship process, so recruiters are familiar with the requirements. For H-1B candidates, timing matters, so aim to begin conversations well before the April petition deadline.
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