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Exemption Status:

Non-Exempt

Hiring Range:

$20.00 - $39.34
Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

830-5PM

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

10020 - 4161 Pediatric Orthopedic Center

Union:

UFCW (United Food and Commercial Workers)
This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence, and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community, and each other. And everyone, in their own unique way, plays an important part, every day.

Under the direction of the appropriate licensed clinician, the Medical Assistant I (MA I) provides clinical care and performs clerical duties to support office/clinic functions. Responsible for the application and removal of all types of casts, splints, and braces. Will receive workplace education and training to assist providers and the healthcare team in the care of patients.

Major Responsibilities:

1. Escorts patients to examination rooms, take and record vital signs such as blood pressures, temperatures, height, weight, etc. Collects and documents patient health status, history, and documents and monitors patient progress following standard procedures.

2. Assists in performing routine clinical procedures.

3. Performs cast work for arms, hands, legs, body casts, bi-valve casts, corrective casts, cast wedging, brace molding, and splinting with plaster and fiberglass materials. Instructs patients in cast care.

4. Applies and adjusts orthopedic leg and arm braces, canes, and crutches, and prefabricated fracture braces. Instructs patients in gait training.

5. Assists with the setup and application for procedures such as pin removal, wound debridement, dressing changes, and suture removals. Assists physician/APP with surgical procedures utilizing appropriate aseptic techniques.

6. Provides clear, timely communication to the appropriate licensed clinician regarding observations and changes reported in patient per office/clinic guidelines. Sets up/prepares rooms based on patient care requirements. Assists in the setup, maintenance, disassembly, and cleaning of patient equipment.

7. Ensures instruments and scopes are cleaned, sterilized, and repackaged per office/clinic protocol.

8. Assists in moving, lifting, positioning, and transporting patients as directed following policy standards. Utilizes proper safety techniques and body mechanics in all work-related activities.

9. Follows procedures for arriving patients and scheduling appointments.

10. Assists with patient admissions, transfers, and discharge/checkout procedures.

11. Maintains assigned office and/or clinical supplies. Assures accurate inventory of supplies based on approved levels. Rotates stock as required. Initiates requisitions for re-supply or special items.

12. Maintains logs, organizes patient care chart, and/or maintains medical records. May enter data or retrieve medical information from the electronic medical record.

13. Performs a variety of clerical duties per office/clinic protocol such as typing, filing, scheduling appointments, generating letters and form preparation, receiving/returning/directing phone calls per office/clinic protocol, and documenting in patient record as required or directed.

14. Collaborates with insurers to verify coverage, eligibility, and coverage, prior authorizations for procedures, medications, and tests as needed. Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and clinician referrals for treatment are obtained prior to patient visits.

15. Collects co-payments from patients for visits and maintains records.

Standard Staffing Level Responsibilities:

1. Complies with established departmental policies, procedures, and objectives.

2. Attends a variety of meetings, conferences, seminars as required or directed.

3. Participates in the use of Quality Improvement in daily operations.

4. Complies with all health and safety regulations and requirements.

5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility, and acceptance toward all employees, patients, and visitors.

6. Maintains regular, reliable, and predictable attendance.

7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

Position Qualifications:

License/Certification/Education:

Required:

1. High School Diploma or equivalent.

2. Medical Assistant credential, approved by the Massachusetts Department of Health (ARMA, NHA, etc.).

3. Current Basic Life Support (BLS) or Heart Saver (HS) certification from the American Heart Association. If not available upon hire, a BLS/HS must be obtained within 3 months from date of hire. If certification is not obtained within 3 months of hire, the employee may be terminated or the employee may apply for another position for which they meet the minimum qualifications.

Unless certification, licensure, or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

Physical Demands and Environmental Conditions:

Position requires work indoors in a patient care office or clinic environment. Hand dexterity, hearing, and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations. Must be able to lift up to 50 pounds. Work is of medium demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community, and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives, and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status, or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.