athenahealth H-1B Visa Sponsorship Jobs USA
athenahealth sponsors H-1B visas for roles across software engineering, data, product, and healthcare technology. The company has an established sponsorship track record, making it a credible option for international candidates targeting the health tech sector. Expect sponsorship to be concentrated in technical and clinical informatics functions.
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Get Access To All JobsINTRODUCTION
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Job Title: Training Manager (ICM), Customer Care
Position Summary:
As an Individually Contributing Training Manager for Customer Care, you will work both independently and collaboratively across multiple cohorts, geographies, and departments to shape engaging education for the organization’s employee base that enhances retention and knowledge transfer. Specifically, the primary responsibilities of this position include designing and overseeing the creation of L2/ L3 Customer Care training materials, communicating with SME business operations partners, contributing to our department goals, and leveraging all tools and resources to meet a variety of learning styles and stakeholders.
Essential Functions (Duties and Responsibilities):
-
Create course content and reference materials for L2/L3 Customer Care to ensure a knowledge workforce
-
Work cross-functionally with business leads to develop/refine internal process documentation, track trends, and determine actionable next steps to better the customer experiences
-
Contribute to the achievement of learning partner performance by using data to tell a story and adjusting the program to better serve their goals
-
Act as an interpreter cross-departmentally, establishing nimble and adaptable programs that can withstand frequent changes and easily grow with the initiatives of the broader organization
-
Facilitate Department Level Trainings and Support SME delivery for more nuanced course design
-
Up to 15% Travel, with occasional overseas opportunities may be required
50% Education Program Oversight
- Design and revamp both new and established learning curriculums
- Create and manage engaging learning activities and compelling course content in partnership with SME’s (instructor led, eLearning, blending learning theory and ad-hoc) by leveraging adult learning theories
- Understand department needs and ensure programs fit their business requirements
- Analyze and apply trends and best practices in learning technologies and instructional design
- Build stakeholder relationships with teams external to L2/L3 to ensure we can anticipate upcoming needs
- Maintain project plans, course documentation (agenda and materials), and training schedules to maximize training delivery and business outcomes
- Devise modes of assessment, such as tests, quizzes, or practical application, to measure the effectiveness of the course
25% Collaboration & Facilitation
- Collaborate with subject matter expertise and business owners to address trends and make updates to timelines, content and/or course flow to increase agent efficiencies while decreasing time-to-contribution
- Facilitate department level trainings across L2 & L3 organization in partnership with business SME’s to improve organizational readiness
- Work closely with the L1 Training teams and SME’s to define hand off points between course material based upon level and on the job training
25% Creative Solutions
- Find ways to address gaps in employee learning and design feedback processes to ensure success and accountability of any changes and adjustments put in place to resolve the issue
- Use available solutions (Articulate, Cornerstone, etc.) to model execution of gap-fill projects creatively to the rest of the team
- Create supporting materials/media (audio, video, simulations, role plays, games etc)
Education & Experience Required:
- 4+ years managing cross-functional projects in dynamic work environment
- Demonstrated ability to effectively collaborate with a variety of cohorts, backgrounds, and styles
- Demonstrated flexibility and ability to create intellectual capital
- BA or MA in instructional design, educational technology, field or 4+ years of teaching/coaching/training experience
Knowledge & Skills:
- Maniacal attention to detail; ability to design instructional course materials with big picture and flow for adult learners and various styles in mind
- Strong computer, analytical, and research skills (Proficient in all Microsoft Office programs, Articulate, Cornerstone or other LMS, SharePoint, KCS, etc.)
- Excellent verbal and written communication skills
- Ability to multi-task in a demanding, fast-paced environment
- Strong relationship development and managerial skills
Expected Compensation
$86,000 - $146,000
The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
The University is an equal opportunity employer.
INTRODUCTION
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Job Title: Training Manager (ICM), Customer Care
Position Summary:
As an Individually Contributing Training Manager for Customer Care, you will work both independently and collaboratively across multiple cohorts, geographies, and departments to shape engaging education for the organization’s employee base that enhances retention and knowledge transfer. Specifically, the primary responsibilities of this position include designing and overseeing the creation of L2/ L3 Customer Care training materials, communicating with SME business operations partners, contributing to our department goals, and leveraging all tools and resources to meet a variety of learning styles and stakeholders.
Essential Functions (Duties and Responsibilities):
-
Create course content and reference materials for L2/L3 Customer Care to ensure a knowledge workforce
-
Work cross-functionally with business leads to develop/refine internal process documentation, track trends, and determine actionable next steps to better the customer experiences
-
Contribute to the achievement of learning partner performance by using data to tell a story and adjusting the program to better serve their goals
-
Act as an interpreter cross-departmentally, establishing nimble and adaptable programs that can withstand frequent changes and easily grow with the initiatives of the broader organization
-
Facilitate Department Level Trainings and Support SME delivery for more nuanced course design
-
Up to 15% Travel, with occasional overseas opportunities may be required
50% Education Program Oversight
- Design and revamp both new and established learning curriculums
- Create and manage engaging learning activities and compelling course content in partnership with SME’s (instructor led, eLearning, blending learning theory and ad-hoc) by leveraging adult learning theories
- Understand department needs and ensure programs fit their business requirements
- Analyze and apply trends and best practices in learning technologies and instructional design
- Build stakeholder relationships with teams external to L2/L3 to ensure we can anticipate upcoming needs
- Maintain project plans, course documentation (agenda and materials), and training schedules to maximize training delivery and business outcomes
- Devise modes of assessment, such as tests, quizzes, or practical application, to measure the effectiveness of the course
25% Collaboration & Facilitation
- Collaborate with subject matter expertise and business owners to address trends and make updates to timelines, content and/or course flow to increase agent efficiencies while decreasing time-to-contribution
- Facilitate department level trainings across L2 & L3 organization in partnership with business SME’s to improve organizational readiness
- Work closely with the L1 Training teams and SME’s to define hand off points between course material based upon level and on the job training
25% Creative Solutions
- Find ways to address gaps in employee learning and design feedback processes to ensure success and accountability of any changes and adjustments put in place to resolve the issue
- Use available solutions (Articulate, Cornerstone, etc.) to model execution of gap-fill projects creatively to the rest of the team
- Create supporting materials/media (audio, video, simulations, role plays, games etc)
Education & Experience Required:
- 4+ years managing cross-functional projects in dynamic work environment
- Demonstrated ability to effectively collaborate with a variety of cohorts, backgrounds, and styles
- Demonstrated flexibility and ability to create intellectual capital
- BA or MA in instructional design, educational technology, field or 4+ years of teaching/coaching/training experience
Knowledge & Skills:
- Maniacal attention to detail; ability to design instructional course materials with big picture and flow for adult learners and various styles in mind
- Strong computer, analytical, and research skills (Proficient in all Microsoft Office programs, Articulate, Cornerstone or other LMS, SharePoint, KCS, etc.)
- Excellent verbal and written communication skills
- Ability to multi-task in a demanding, fast-paced environment
- Strong relationship development and managerial skills
Expected Compensation
$86,000 - $146,000
The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
The University is an equal opportunity employer.
Job Roles at athenahealth
How to Get Visa Sponsorship in athenahealth H-1B Visa Sponsorship Jobs USA
Target technical and clinical informatics roles
athenahealth's H-1B sponsorship is concentrated in software engineering, data science, and clinical informatics. Focusing your search on these functions improves your odds of landing a role where H-1B sponsorship is an established part of the hiring process.
Signal your visa status early and clearly
Recruiters at athenahealth need to plan for H-1B filing deadlines, especially around the annual cap lottery. Be transparent about your status in the first conversation so the team can loop in immigration counsel before the process advances.
Understand athenahealth's healthcare technology context
Candidates who demonstrate knowledge of electronic health records, healthcare compliance, or clinical workflows stand out in athenahealth's hiring process. Technical skills alone aren't enough in health tech, and domain fluency can accelerate your path to an offer with sponsorship.
Use Migrate Mate to confirm sponsorship before applying
Not every athenahealth role will come with H-1B sponsorship. Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history, helping you prioritize applications where international candidates have a genuine path forward.
Prepare for a structured, multi-round interview process
athenahealth typically runs technical screens followed by panel interviews covering both domain knowledge and behavioral competencies. Preparing thoroughly across both dimensions reduces time-to-offer, which matters when your H-1B filing window is tied to a specific date.
Ask about cap-exempt pathways if you're already on H-1B
If you're transferring an existing H-1B to athenahealth, you bypass the lottery entirely. Confirm this with the recruiter early. A transfer can significantly simplify the timeline and reduce uncertainty for both you and the hiring team.
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Get Access To All JobsFrequently Asked Questions
Does athenahealth sponsor H-1B visas?
Yes, athenahealth sponsors H-1B visas. The company has an active sponsorship history, particularly for technical roles in software engineering, data, and clinical informatics. Sponsorship isn't guaranteed for every open position, so it's worth confirming with the recruiter during initial outreach whether a specific role includes H-1B support.
Which roles and departments at athenahealth are most likely to offer H-1B sponsorship?
H-1B sponsorship at athenahealth is most common in software engineering, data science, product management, and clinical informatics. These functions require specialized qualifications that map cleanly to the H-1B specialty occupation standard. Roles in sales, customer support, or general operations are less likely to include sponsorship.
How do I navigate the H-1B application process at athenahealth?
Once you receive an offer, athenahealth works with external immigration counsel to prepare and file your H-1B petition. You'll provide documentation such as your degree credentials, resume, and current immigration records. The employer handles the petition filing with USCIS, but you're responsible for keeping your supporting documents current and responding quickly to any requests.
How do I plan my timeline if I'm applying for an H-1B through athenahealth?
The H-1B cap lottery opens in March each year, with employment start dates from October 1. If you need a new H-1B, you'll want an offer finalized well before March to give athenahealth's legal team time to prepare the registration. Transfers for existing H-1B holders have more flexibility and don't require waiting for the annual lottery.
How do I find H-1B jobs at athenahealth as an international candidate?
Start by identifying athenahealth roles in technical functions where sponsorship is most common. Migrate Mate lists verified H-1B sponsors and helps international candidates filter opportunities by real sponsorship history, so you're not guessing which employers will actually support your visa. Once you've identified a strong-fit role, reaching out to a recruiter directly to confirm H-1B availability before investing in the application is a practical approach.
What is the prevailing wage for H-1B jobs at athenahealth?
H-1B employers must pay at least the prevailing wage, which is determined when they file the Labor Condition Application with the Department of Labor. The rate is based on the role, location, and experience level, and ensures international hires are paid comparably to U.S. workers in the same position. You can look up prevailing wage rates for any occupation and location using the DOL's OFLC Wage Search tool.
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