Conduent H-1B Visa Sponsorship Jobs USA
Conduent operates across business process services and technology solutions, sponsoring H-1B visas primarily for technical and IT-adjacent roles. Its sponsorship activity is selective rather than high-volume, making it important to target roles where H-1B support is most consistently offered and to engage hiring teams early.
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Get Access To All JobsINTRODUCTION
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
As the Supervisor, Customer Experience, you will lead a high-performing remote team, ensuring exceptional service delivery and operational excellence. You will act as a key liaison between frontline associates and leadership, driving performance, resolving escalations, and supporting continuous improvement. This role is critical to maintaining service quality, achieving SLA targets, and delivering a consistent, positive customer experience.
Key Responsibilities
- Lead, coach, and develop a team of 30–45 remote associates to meet and exceed performance goals
- Monitor, manage, and drive adherence to daily and monthly Service Level Agreements (SLAs)
- Serve as the primary escalation point for operational and customer issues, ensuring timely resolution
- Ensure compliance with company policies, procedures, and applicable regulations; administer corrective actions as needed
- Partner with leadership, vendors, and client stakeholders to align on goals and service expectations
- Oversee talent management processes, including hiring, onboarding, performance reviews, and terminations
- Analyze performance data to identify trends, mitigate risks, and implement improvement strategies
- Prepare and deliver regular reporting on team performance and key metrics to senior leadership
- Collaborate with senior management on budgeting, resource planning, and operational initiatives
- Leverage internal systems and reporting tools to proactively identify areas of concern and drive solutions
- Support additional projects and initiatives as assigned
Required Qualifications
- High school diploma
- Prior experience as a Call Center Supervisor or in a similar leadership role
- Strong communication skills, including interpersonal, verbal, and written
- Proven ability to resolve operational challenges and manage escalations effectively
- Proficiency with Microsoft Office (Excel, Word, Teams) and general computer systems
- Must reside within one hour driving distance of Des Moines, Iowa
Preferred Qualifications
- 3+ years of call center supervisory experience
- Bachelor’s degree
- Experience in the healthcare industry
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
Remote work: Work in a way that allows you to work from home and have time onsite when needed to connect with other team members and business leaders.
Working For You
Perks and rewards designed for you:
Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
Retirement Savings: We will support you as you save for your future.
Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.
We strive to create a culture where you can:
- Bring your authentic self to work.
- Grow and thrive, both personally and professionally.
- Make a difference with our clients, in our communities, and with the millions of people we support.
When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $42,427 - $55,100.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
INTRODUCTION
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
As the Supervisor, Customer Experience, you will lead a high-performing remote team, ensuring exceptional service delivery and operational excellence. You will act as a key liaison between frontline associates and leadership, driving performance, resolving escalations, and supporting continuous improvement. This role is critical to maintaining service quality, achieving SLA targets, and delivering a consistent, positive customer experience.
Key Responsibilities
- Lead, coach, and develop a team of 30–45 remote associates to meet and exceed performance goals
- Monitor, manage, and drive adherence to daily and monthly Service Level Agreements (SLAs)
- Serve as the primary escalation point for operational and customer issues, ensuring timely resolution
- Ensure compliance with company policies, procedures, and applicable regulations; administer corrective actions as needed
- Partner with leadership, vendors, and client stakeholders to align on goals and service expectations
- Oversee talent management processes, including hiring, onboarding, performance reviews, and terminations
- Analyze performance data to identify trends, mitigate risks, and implement improvement strategies
- Prepare and deliver regular reporting on team performance and key metrics to senior leadership
- Collaborate with senior management on budgeting, resource planning, and operational initiatives
- Leverage internal systems and reporting tools to proactively identify areas of concern and drive solutions
- Support additional projects and initiatives as assigned
Required Qualifications
- High school diploma
- Prior experience as a Call Center Supervisor or in a similar leadership role
- Strong communication skills, including interpersonal, verbal, and written
- Proven ability to resolve operational challenges and manage escalations effectively
- Proficiency with Microsoft Office (Excel, Word, Teams) and general computer systems
- Must reside within one hour driving distance of Des Moines, Iowa
Preferred Qualifications
- 3+ years of call center supervisory experience
- Bachelor’s degree
- Experience in the healthcare industry
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
Remote work: Work in a way that allows you to work from home and have time onsite when needed to connect with other team members and business leaders.
Working For You
Perks and rewards designed for you:
Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
Retirement Savings: We will support you as you save for your future.
Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.
We strive to create a culture where you can:
- Bring your authentic self to work.
- Grow and thrive, both personally and professionally.
- Make a difference with our clients, in our communities, and with the millions of people we support.
When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $42,427 - $55,100.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
Job Roles at Conduent
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Get Access To All JobsTips for Finding Conduent H-1B Visa Sponsorship Jobs USA
Target IT and automation roles first
Conduent's H-1B filings cluster around software engineering, systems integration, and business process automation. Applying to roles in these areas puts you in the strongest position, since they align with the specialty occupation criteria USCIS evaluates most straightforwardly for technology employers.
Verify your role qualifies as specialty occupation
Pull the O*NET profile for your target job title and confirm the typical education requirement is a bachelor's degree in a specific field. Conduent's legal team will use exactly this framing when drafting the H-1B petition, so your application is stronger when you can articulate the degree-to-role connection clearly.
Raise sponsorship before the offer stage
At Conduent, asking about H-1B sponsorship during a second-round interview rather than after a verbal offer avoids late-stage surprises. Recruiters at business process services companies often need internal sign-off before confirming sponsorship, so surfacing it early gives them time to get that approval.
Confirm your wage meets prevailing wage levels
Before negotiating your offer, run your job title and location through the OFLC Wage Search to find the applicable prevailing wage level. Conduent must certify this wage on your Labor Condition Application, so knowing the floor helps you negotiate a salary that won't stall the DOL filing.
Use Migrate Mate to find Conduent's LCA history
Search Conduent's Labor Condition Application filings on Migrate Mate to see which job titles and locations it has historically sponsored. This helps you target the right department, frame your application around verified role types, and start a conversation with recruiters backed by real filing data.
Account for the H-1B lottery in your timeline
If you need a cap-subject H-1B, registration opens each March for an October 1 start date. Tell Conduent's HR team this timeline upfront so they can plan the petition filing after lottery selection, typically between April and June, before the USCIS filing deadline.
Conduent H-1B Visa Sponsorship: Frequently Asked Questions
Does Conduent sponsor H-1B visas?
Yes, Conduent sponsors H-1B visas, primarily for technical and IT-related roles within its business process services and technology operations divisions. Sponsorship is selective rather than broad, so candidates in software engineering, systems integration, and automation functions are most likely to receive support. Confirming sponsorship availability early in the interview process is advisable.
Which roles and departments at Conduent typically receive H-1B sponsorship?
H-1B sponsorship at Conduent tends to concentrate in technology-facing roles such as software developers, systems analysts, and automation engineers. Business process and IT operations teams are the most consistent sources of sponsored positions. Roles in general administration or client-facing support are less likely to meet the specialty occupation threshold USCIS requires.
How do I navigate the H-1B application process at Conduent?
Once Conduent agrees to sponsor you, its immigration counsel or HR team will file a Labor Condition Application with DOL, then submit the H-1B petition to USCIS after lottery selection if cap-subject. Your role is to provide degree credentials, employment history, and job duty documentation promptly. Delays in document submission are the most common cause of missed filing windows.
How do I find open H-1B roles at Conduent before applying?
Migrate Mate's job board surfaces roles at companies with verified H-1B Labor Condition Application history, including Conduent, filtered so you're only seeing positions where sponsorship is realistic. This saves time compared to applying broadly and discovering sponsorship unavailability after multiple interview rounds.
What timeline should I expect for H-1B sponsorship at Conduent?
For a cap-subject H-1B, plan for an October 1 start date at the earliest, with lottery registration in March, petition filing between April and June, and USCIS adjudication over the following months. Premium processing is available through USCIS if you need a faster decision on the petition itself, though it doesn't change the October start date for new cap-subject cases.
What is the prevailing wage for H-1B jobs at Conduent?
H-1B employers must pay at least the prevailing wage, which is determined when they file the Labor Condition Application with the Department of Labor. The rate is based on the role, location, and experience level, and ensures international hires are paid comparably to U.S. workers in the same position. You can look up prevailing wage rates for any occupation and location using the DOL's OFLC Wage Search tool.