Genesys H-1B Visa Sponsorship Jobs USA
Genesys sponsors H-1B visas for specialized roles in the renewable energy sector, making it a viable target for international candidates with technical and engineering backgrounds. Sponsorship activity is selective, so understanding which roles qualify and how the process works gives you a real edge in your application.
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Get Access To All JobsINTRODUCTION
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Genesys is seeking a VoC Solutions & Portfolio Principal for our Global Voice of the Customer Practice. This experienced and dynamic leader will own the design, evolution, and commercialization of our service offerings. Working across organizations and business groups, this role is responsible for shaping our VoC services and deliverables, defining go-to-market strategies, engaging with customers and our field teams to ensure effective scoping and delivery, and designing for scalable and consistently excellent results.
You will serve as the connective tissue between practice strategy, insights leadership, and go-to-market execution. This role owns offer architecture, portfolio effectiveness, and GTM strategy—ensuring our services are clearly defined, differentiated, positioned for success, deliver high customer value, and achieve growth for the practice.
LOCATION
Location: Fully remote within US
YOU ARE A GOOD FIT FOR THIS ROLE IF
- You understand customer experience and are deeply motivated to improve it.
- You are results-oriented and naturally think in portfolios, while also caring for the real projects and outcomes it will deliver.
- You enjoy defining offers and shaping value propositions to create value-driven solutions that colleagues and customers both understand and want.
- You understand how advisory services work at scale, and have a proven track record of successful go-to-market strategies and portfolio results.
- You are commercially minded and strategically grounded. You like building clarity where ambiguity exists.
- You are highly collaborative and comfortable driving results without direct ownership of sales and delivery resources.
KEY RESPONSIBILITIES
Offer Design & Architecture
- Define and evolve VoC service offerings and the portfolio (e.g., VoC assessments, program design and optimization, ongoing advisory, activation programs).
- Establish deliverable scope/content, value propositions, resource competencies/expertise and role accountabilities, resource estimation and pricing, and growth planning.
- Standardize engagement models and packaging, defining delivery quality standards and ensuring alignment between advisory intent and delivery capability.
Portfolio Management
- Maintain and evolve the VoC services portfolio, responding to customer needs and market dynamics.
- Identify integration points, gaps, overlaps, and opportunities for new offers/solutions.
- Monitor portfolio performance and utilization trends.
- Track delivery model effectiveness and margin health.
- Proactively identify and action recommendations to improve effectiveness, scalability and profitability.
Go-To-Market Strategy
- Own the GTM strategy for the VoC Practice in partnership with practice and regional leadership.
- Define target segments, customer use cases and profiles, positioning, messaging, and differentiation.
- Partner with the Research & Insights leader to integrate thought leadership into GTM.
- Develop and support sales enablement and offer narratives, ensuring services align with needs and deliver the targeted outcomes and value for customers.
- Define and launch new and evolved offerings.
Engagement & Delivery Model Governance
- Define standard engagement structures and pricing logic (in partnership with finance and leadership).
- Track how engagements are structured to identify variation and best practices, and proactively engage with the business on improvements.
- Identify opportunities to simplify, standardize, or modularize delivery.
Strategic Partnership & Practice Growth
- Partner closely with practice leadership and professional services to drive portfolio success and growth.
- Proactively identify opportunities to expand offerings based on customer needs and market signals.
- Understand how to best apply Genesys Cloud capabilities to achieve VoC excellence, and ensure alignment with platform partners (e.g., Genesys).
- Deliver and support executive briefings and market-facing positioning.
REQUIREMENTS
- 8–12+ years of experience in professional advisory services/consulting, portfolio management, product management, or solutions strategy roles.
- Experience in CX, VoC, SaaS, or professional services environments within Contact Center settings.
- Experience defining and commercializing service offerings.
- Strong understanding of go-to-market strategy in B2B environments.
- Demonstrated ability to translate strategy into structured offers and offers into delivered outcomes.
- Experience analyzing portfolio performance and engagement economics.
- Strong cross-functional influence and executive communication skills.
WHAT SUCCESS LOOKS LIKE IN THIS ROLE
- The VoC portfolio is clearly defined, differentiated, scalable and successful.
- GTM messaging reflects a strong, insight-backed point of view and motivates adoption.
- Engagement structures are repeatable and profitable and deliver high customer value.
- The practice grows through intentional offer evolution—not ad hoc customization.
COMPENSATION
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$163,100.00 - $286,900.00
BENEFITS
- Medical, Dental, and Vision Insurance.
- Telehealth coverage.
- Flexible work schedules and work from home opportunities.
- Development and career growth opportunities.
- Open Time Off in addition to 10 paid holidays.
- 401(k) matching program.
- Adoption Assistance.
- Fertility treatments.
If a Genesys employee referred you, please use the link they sent you to apply.
ABOUT GENESYS
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
REASONABLE ACCOMMODATIONS
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
INTRODUCTION
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Genesys is seeking a VoC Solutions & Portfolio Principal for our Global Voice of the Customer Practice. This experienced and dynamic leader will own the design, evolution, and commercialization of our service offerings. Working across organizations and business groups, this role is responsible for shaping our VoC services and deliverables, defining go-to-market strategies, engaging with customers and our field teams to ensure effective scoping and delivery, and designing for scalable and consistently excellent results.
You will serve as the connective tissue between practice strategy, insights leadership, and go-to-market execution. This role owns offer architecture, portfolio effectiveness, and GTM strategy—ensuring our services are clearly defined, differentiated, positioned for success, deliver high customer value, and achieve growth for the practice.
LOCATION
Location: Fully remote within US
YOU ARE A GOOD FIT FOR THIS ROLE IF
- You understand customer experience and are deeply motivated to improve it.
- You are results-oriented and naturally think in portfolios, while also caring for the real projects and outcomes it will deliver.
- You enjoy defining offers and shaping value propositions to create value-driven solutions that colleagues and customers both understand and want.
- You understand how advisory services work at scale, and have a proven track record of successful go-to-market strategies and portfolio results.
- You are commercially minded and strategically grounded. You like building clarity where ambiguity exists.
- You are highly collaborative and comfortable driving results without direct ownership of sales and delivery resources.
KEY RESPONSIBILITIES
Offer Design & Architecture
- Define and evolve VoC service offerings and the portfolio (e.g., VoC assessments, program design and optimization, ongoing advisory, activation programs).
- Establish deliverable scope/content, value propositions, resource competencies/expertise and role accountabilities, resource estimation and pricing, and growth planning.
- Standardize engagement models and packaging, defining delivery quality standards and ensuring alignment between advisory intent and delivery capability.
Portfolio Management
- Maintain and evolve the VoC services portfolio, responding to customer needs and market dynamics.
- Identify integration points, gaps, overlaps, and opportunities for new offers/solutions.
- Monitor portfolio performance and utilization trends.
- Track delivery model effectiveness and margin health.
- Proactively identify and action recommendations to improve effectiveness, scalability and profitability.
Go-To-Market Strategy
- Own the GTM strategy for the VoC Practice in partnership with practice and regional leadership.
- Define target segments, customer use cases and profiles, positioning, messaging, and differentiation.
- Partner with the Research & Insights leader to integrate thought leadership into GTM.
- Develop and support sales enablement and offer narratives, ensuring services align with needs and deliver the targeted outcomes and value for customers.
- Define and launch new and evolved offerings.
Engagement & Delivery Model Governance
- Define standard engagement structures and pricing logic (in partnership with finance and leadership).
- Track how engagements are structured to identify variation and best practices, and proactively engage with the business on improvements.
- Identify opportunities to simplify, standardize, or modularize delivery.
Strategic Partnership & Practice Growth
- Partner closely with practice leadership and professional services to drive portfolio success and growth.
- Proactively identify opportunities to expand offerings based on customer needs and market signals.
- Understand how to best apply Genesys Cloud capabilities to achieve VoC excellence, and ensure alignment with platform partners (e.g., Genesys).
- Deliver and support executive briefings and market-facing positioning.
REQUIREMENTS
- 8–12+ years of experience in professional advisory services/consulting, portfolio management, product management, or solutions strategy roles.
- Experience in CX, VoC, SaaS, or professional services environments within Contact Center settings.
- Experience defining and commercializing service offerings.
- Strong understanding of go-to-market strategy in B2B environments.
- Demonstrated ability to translate strategy into structured offers and offers into delivered outcomes.
- Experience analyzing portfolio performance and engagement economics.
- Strong cross-functional influence and executive communication skills.
WHAT SUCCESS LOOKS LIKE IN THIS ROLE
- The VoC portfolio is clearly defined, differentiated, scalable and successful.
- GTM messaging reflects a strong, insight-backed point of view and motivates adoption.
- Engagement structures are repeatable and profitable and deliver high customer value.
- The practice grows through intentional offer evolution—not ad hoc customization.
COMPENSATION
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$163,100.00 - $286,900.00
BENEFITS
- Medical, Dental, and Vision Insurance.
- Telehealth coverage.
- Flexible work schedules and work from home opportunities.
- Development and career growth opportunities.
- Open Time Off in addition to 10 paid holidays.
- 401(k) matching program.
- Adoption Assistance.
- Fertility treatments.
If a Genesys employee referred you, please use the link they sent you to apply.
ABOUT GENESYS
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
REASONABLE ACCOMMODATIONS
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Job Roles at Genesys
How to Get Visa Sponsorship in Genesys H-1B Visa Sponsorship Jobs USA
Target roles aligned with renewable energy operations
Genesys focuses H-1B sponsorship on positions that require specialized expertise directly tied to its renewable energy work. Engineering, project development, and technical operations roles are your strongest entry points when pursuing sponsorship at this company.
Confirm sponsorship intent early in the process
Raise H-1B sponsorship during the second or third interview round, after demonstrating your technical qualifications. Asking too early can work against you, but confirming before an offer is extended avoids surprises for both sides.
Understand the H-1B transfer option if you already have status
If you currently hold an H-1B with another employer, Genesys can file an H-1B transfer rather than waiting for the annual lottery. This significantly shortens your timeline and is worth highlighting when you apply.
Use Migrate Mate to verify sponsorship history before applying
Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history, helping you confirm that Genesys has an active H-1B program before investing time in the application process.
Highlight credentials specific to the renewable energy sector
Genesys operates in a specialized industry where niche technical knowledge matters. Emphasizing experience with energy systems, grid infrastructure, or sustainability technology strengthens the specialty occupation case that underpins every H-1B petition.
Align your application timeline with the H-1B cap season
Cap-subject H-1B petitions can only start employment on October 1. If you need sponsorship through the lottery, time your job search so an offer can be in place before the April registration window opens.
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Get Access To All JobsFrequently Asked Questions
Does Genesys sponsor H-1B visas?
Yes, Genesys sponsors H-1B visas for qualifying roles within its renewable energy operations. Sponsorship is selective and tends to concentrate in technical and specialized positions where the company has difficulty finding local candidates. Confirming sponsorship availability for a specific role before applying is always the right move.
Which roles at Genesys are most likely to receive H-1B sponsorship?
H-1B sponsorship at Genesys is most common for positions requiring a specialized degree in a related field, including engineering, project development, and technical operations roles connected to renewable energy. Generalist or administrative roles are far less likely to clear the specialty occupation threshold required for H-1B approval.
How do I navigate the H-1B application process at Genesys?
Once Genesys extends an offer and confirms sponsorship, the company's immigration counsel files a Labor Condition Application with the Department of Labor, then submits the H-1B petition to USCIS. Your role is to provide educational credentials, employment history, and supporting documents promptly. The employer handles filing costs and attorney coordination.
How do I estimate the timeline for H-1B sponsorship at Genesys?
For cap-subject applicants, registration opens in March, the lottery runs shortly after, and employment cannot begin before October 1. Standard USCIS adjudication can take several months beyond that. If you already hold H-1B status with another employer, a transfer petition can be filed and approved much faster, often within weeks using premium processing.
How do I improve my chances of landing an H-1B role at Genesys?
Demonstrating deep expertise in renewable energy technology strengthens the specialty occupation argument that Genesys's attorneys must make to USCIS. Migrate Mate can help you identify open roles at verified H-1B sponsors like Genesys, so you can focus your search on companies with a real track record of filing. Applying early in the hiring cycle also gives the company more time to prepare your petition.
What is the prevailing wage for H-1B jobs at Genesys?
H-1B employers must pay at least the prevailing wage, which is determined when they file the Labor Condition Application with the Department of Labor. The rate is based on the role, location, and experience level, and ensures international hires are paid comparably to U.S. workers in the same position. You can look up prevailing wage rates for any occupation and location using the DOL's OFLC Wage Search tool.
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