Customer Service Management Jobs at Integrated Power Services with Visa Sponsorship
Integrated Power Services hires Customer Service Management professionals to support its field service and repair operations across the manufacturing sector. The company has an established path for sponsoring work visas in this function, making it a viable target if you need H-1B or OPT support to build a customer-facing management career in industrial services.
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Get Access To All JobsINTRODUCTION
IPS is seeking talented individuals to join our Estimating Team, where your expertise and dedication will be valued and drive our success. Here, you’ll find a dynamic environment that offers job stability, professional growth, and competitive compensation. As a crucial member of our team, you’ll partner with and support our locations around North America. If you’re detail-oriented, dedicated, and thrive in a rapidly evolving setting, IPS is the perfect place for you to make a real difference.
RESPONSIBILITIES & EXPECTATIONS
The Field Service Estimator will be responsible for constructing competitive, market-based bids per client requests. This role will support multiple locations and project managers/sellers within IPS companies. A technical background with knowledge of but not limited to relays, breakers, switchgear, switchboards, engineering studies, etc. Being successful in this role requires organizational skills, attention to detail, and the ability to manage multiple projects simultaneously.
- Communicate with customers in all aspects.
- Help mediate critical issues with customers.
- Communicate with Seller and/or Client to understand power management needs. This may be over the phone, in person, or online.
- Provides estimates from proposals provided by sales, engineers, or operations.
- Develop and present quotations and technical and commercial proposals to customers.
- Review customer purchase orders for accuracy and compliance with quotations.
- Utilize company bid sheet to determine required time on-site and necessary staffing based on provided equipment list/single lines.
- Travel to customer site if necessary to perform a pre-bid job walk.
- Interpret customer-provided single-line diagrams and/or equipment lists into a detailed scope of work.
- Collaborate with engineering as required for large or highly technical projects.
- Identify required material, training, or special requirements to perform the specified work scope safely and completely.
- Work with the sales team to alter pricing where appropriate.
- Estimate labor hours for quoting purposes & material pricing. Determine if replacement is a more economical option.
- Price Field Service jobs on a time-and-materials basis.
- Research historical pricing to determine the right price to win repair jobs.
- Input pricing for completed jobs and prep jobs for A/R to generate invoices.
- Assist in achieving financial targets set out by the Annual Operating Plan (AOP).
- Research and communicate with IPS vendors on parts and part delivery.
- Review parts requested by mechanics to determine the cost (get quotes on non-stock parts from the appropriate manufacturer) and order where appropriate.
- Work with the repair shop to determine the most efficient repair pricing for customers.
- Review mechanic tear-down sheets to provide customers with the best possible pricing while achieving the best possible margins for the service center.
- Use in-house resources for assistance (SMEs).
- Ensure that all customer requirements, such as inspections, data collection, and delivery of materials, are met.
- Lead the effort to improve key customer-facing metrics: (time to quote, approval to ship, and ship to invoice) as well as key IPS metrics: (margin performance vs. work plans, labor utilization, direct and indirect costs).
QUALIFICATIONS AND COMPETENCIES
- Technical background with electrical and/or mechanical products preferred
- 3 or more years of customer service experience in an industrial environment or equivalent education preferred
- Excellent interpersonal skills, including the ability to build rapport with current and potential customers
- Critical attention to detail
- Excellent communication skills, both oral and written
- Ability to understand, perform and retain various job-related training
- Flexible with hours, overtime, and some weekend work
You’ll thrive at IPS if you…
Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.
WHO WE ARE:
At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.
When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.
BENEFITS
- Paid Time Off (PTO)
- 401k Employer Match
- Bonus Incentives
- Tuition Reimbursement Program
- Medical, Dental and Vision plans
- Employee Assistance Program (EAP)
- And more!
IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.
LI – NG1
Special Accommodations: If you require assistance or accommodation while seeking employment with IPS, please contact us at careers@ips.us. Please note that this email is to be used for accommodation requests, not general employment inquiries.
INTRODUCTION
IPS is seeking talented individuals to join our Estimating Team, where your expertise and dedication will be valued and drive our success. Here, you’ll find a dynamic environment that offers job stability, professional growth, and competitive compensation. As a crucial member of our team, you’ll partner with and support our locations around North America. If you’re detail-oriented, dedicated, and thrive in a rapidly evolving setting, IPS is the perfect place for you to make a real difference.
RESPONSIBILITIES & EXPECTATIONS
The Field Service Estimator will be responsible for constructing competitive, market-based bids per client requests. This role will support multiple locations and project managers/sellers within IPS companies. A technical background with knowledge of but not limited to relays, breakers, switchgear, switchboards, engineering studies, etc. Being successful in this role requires organizational skills, attention to detail, and the ability to manage multiple projects simultaneously.
- Communicate with customers in all aspects.
- Help mediate critical issues with customers.
- Communicate with Seller and/or Client to understand power management needs. This may be over the phone, in person, or online.
- Provides estimates from proposals provided by sales, engineers, or operations.
- Develop and present quotations and technical and commercial proposals to customers.
- Review customer purchase orders for accuracy and compliance with quotations.
- Utilize company bid sheet to determine required time on-site and necessary staffing based on provided equipment list/single lines.
- Travel to customer site if necessary to perform a pre-bid job walk.
- Interpret customer-provided single-line diagrams and/or equipment lists into a detailed scope of work.
- Collaborate with engineering as required for large or highly technical projects.
- Identify required material, training, or special requirements to perform the specified work scope safely and completely.
- Work with the sales team to alter pricing where appropriate.
- Estimate labor hours for quoting purposes & material pricing. Determine if replacement is a more economical option.
- Price Field Service jobs on a time-and-materials basis.
- Research historical pricing to determine the right price to win repair jobs.
- Input pricing for completed jobs and prep jobs for A/R to generate invoices.
- Assist in achieving financial targets set out by the Annual Operating Plan (AOP).
- Research and communicate with IPS vendors on parts and part delivery.
- Review parts requested by mechanics to determine the cost (get quotes on non-stock parts from the appropriate manufacturer) and order where appropriate.
- Work with the repair shop to determine the most efficient repair pricing for customers.
- Review mechanic tear-down sheets to provide customers with the best possible pricing while achieving the best possible margins for the service center.
- Use in-house resources for assistance (SMEs).
- Ensure that all customer requirements, such as inspections, data collection, and delivery of materials, are met.
- Lead the effort to improve key customer-facing metrics: (time to quote, approval to ship, and ship to invoice) as well as key IPS metrics: (margin performance vs. work plans, labor utilization, direct and indirect costs).
QUALIFICATIONS AND COMPETENCIES
- Technical background with electrical and/or mechanical products preferred
- 3 or more years of customer service experience in an industrial environment or equivalent education preferred
- Excellent interpersonal skills, including the ability to build rapport with current and potential customers
- Critical attention to detail
- Excellent communication skills, both oral and written
- Ability to understand, perform and retain various job-related training
- Flexible with hours, overtime, and some weekend work
You’ll thrive at IPS if you…
Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.
WHO WE ARE:
At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.
When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.
BENEFITS
- Paid Time Off (PTO)
- 401k Employer Match
- Bonus Incentives
- Tuition Reimbursement Program
- Medical, Dental and Vision plans
- Employee Assistance Program (EAP)
- And more!
IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.
LI – NG1
Special Accommodations: If you require assistance or accommodation while seeking employment with IPS, please contact us at careers@ips.us. Please note that this email is to be used for accommodation requests, not general employment inquiries.
See all 33+ Customer Service Management at Integrated Power Services jobs
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Integrated Power Services Jobs
Frame Your Resume Around Operational Customer Management
Integrated Power Services operates in industrial repair and field services, so position your resume around managing customer escalations, service delivery timelines, and cross-functional coordination with technical teams. Generic customer service framing won't stand out in a manufacturing services environment.
Verify Active Roles Before Submitting Your Application
Customer Service Management openings at Integrated Power Services tend to be tied to specific regional service centers. Confirm the posting is active and location-specific before applying, since roles in different branches may have varying sponsorship support depending on local HR capacity.
Clarify Sponsorship Eligibility During the First Interview
Ask directly whether the role is approved for H-1B or OPT sponsorship before the offer stage. Manufacturing service companies sometimes handle sponsorship decisions at the regional level, so getting clarity early prevents a late-stage mismatch between your visa needs and the hiring manager's authority.
Align Your OPT Start Date With Their Hiring Cycle
If you're on F-1 OPT, confirm your remaining authorization window covers the full onboarding period. USCIS requires OPT employment to begin within 90 days of your program end date, so misaligned timelines can jeopardize authorization even after an offer is extended.
Prepare Documentation That Supports a Specialty Occupation Filing
H-1B petitions for Customer Service Management roles require demonstrating the position qualifies as a specialty occupation. Gather your degree transcripts, a clear job description tying your field of study to the management functions, and any professional certifications relevant to industrial or field service operations.
Use Migrate Mate to Target Verified Sponsorship Openings
Search Migrate Mate to filter Customer Service Management roles at Integrated Power Services by visa type. This surfaces only positions where sponsorship has been confirmed, so you're not wasting applications on roles that won't support your immigration status.
Customer Service Management at Integrated Power Services jobs are hiring across the US. Find yours.
Find Customer Service Management at Integrated Power Services JobsFrequently Asked Questions
Does Integrated Power Services sponsor H-1B visas for Customer Service Managements?
Yes, Integrated Power Services has sponsored H-1B visas for roles in this function. Sponsorship availability can vary by location and business need, so confirm directly with the recruiter during the interview process. Having a degree in a relevant field, such as business, operations management, or industrial management, strengthens the specialty occupation argument required for an H-1B petition.
How do I apply for Customer Service Management jobs at Integrated Power Services?
Apply through Integrated Power Services' careers portal or browse verified openings on Migrate Mate, which filters roles by visa sponsorship type. Tailor your application to highlight experience managing customer relationships in field service, repair, or manufacturing environments. Reaching out to the regional recruiter after submitting can improve your response rate for roles tied to specific service centers.
Which visa types does Integrated Power Services commonly use for Customer Service Management roles?
Integrated Power Services has sponsored H-1B visas and supported F-1 OPT and CPT for this role type, along with TN visas for Canadian and Mexican nationals who qualify under the USMCA professional categories. TN eligibility for management roles requires meeting specific DOL-defined occupational criteria, so review those requirements before assuming TN is an available path.
What qualifications does Integrated Power Services expect for Customer Service Management candidates?
Expect the role to require a bachelor's degree in business, operations, or a related field, combined with hands-on experience managing service accounts or customer escalations in an industrial or technical environment. Familiarity with service center workflows, field technician coordination, and B2B client management is commonly emphasized in postings for this function within the manufacturing services sector.
How do I plan my timeline if I need visa sponsorship for one of these roles?
If you're targeting H-1B sponsorship, the employer must file by the April 1 cap deadline for an October 1 start. Build backward from that date when negotiating your offer. For OPT, factor in your 90-day unemployment limit under USCIS rules. Starting your job search three to six months before your authorization window closes gives you enough runway to complete interviews, extend an offer, and initiate filing.
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