Customer Support Jobs at INTEGRIS Health with Visa Sponsorship

INTRODUCTION

INTEGRIS Health, Oklahoma’s largest not-for-profit health system has a great opportunity for an Intake Coordinator in Oklahoma City, OK. In this position, you’ll work 8a-5p, Full-time, with our DME team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today, and learn more about our increased compensation plans and recently enhanced benefits package for all eligible caregivers such as front-loaded PTO, 100% INTEGRIS Health paid short-term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health.

ROLE AND RESPONSIBILITIES

The Intake Coordinator Nonclinical receives referrals, coordinates and assigns all necessary staff and equipment, and maintains an accurate census. Verifies that physician orders have been received, schedules admissions/informational visits, equipment and discusses patient status with appropriate concerned parties. Responsible for scheduling employees for admission and/or evaluation for all referred agency patients.

The Intake Coordinator Nonclinical responsibilities include, but are not limited to the following:

• Participates in obtaining and verifying insurance information and physician's licensure
• Serves as first line of contact for referral client care calls from physician's offices, discharge planners, and others
• Maintains referrals and receives and tracks information regarding changes in client status
• Processes all referrals/physician orders to agency for appropriate staffing needs
• Coordinates and schedules either patient admissions or equipment set ups and follow up appointments
• Performs data entry, answers telephone and directs calls to the appropriate staff and performs basic clerical duties

Home Health Only: Initiates and monitors non patient care service referral for Durable Medical Equipment (DME) process

HME Only: Contacts patients for supply needs. Orders, receives, and maintains adequate inventory of equipment and supplies. Verifies patient eligibility for replenishment supplies. Routinely fills patient CPAP supply orders. Imputes documentation into computer billing software.

• Reports to assigned Supervisor or Manager
• This position may have additional or varied physical demand and/or respiratory fit test requirements
• Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information
• Normal office conditions
• All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status

BASIC QUALIFICATIONS

Experience:

• Experience with Medicare regulations in regards to coordinating and ordering DME or HME
• Detailed knowledge of reimbursement sources and criteria for coverage

Must be able to communicate effectively in English (verbal/written).

INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.