Customer Success Jobs at Johns Hopkins University with Visa Sponsorship
Customer Success roles at Johns Hopkins University span academic support services, enterprise software platforms, and research partnership programs. Johns Hopkins has a consistent record of sponsoring international talent across multiple visa categories for this function, making it a strong target if you're building a U.S. career in client-facing or support roles within higher education.
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Get Access To All JobsINTRODUCTION
The Associate Director of Engagement will partner with leaders in Development and Alumni Relations (DAR) to build strategic and tactical stewardship and engagement programs and activities. The Associate Director of Engagement is responsible for the execution of the vision and strategy for stewardship and volunteer engagement efforts that engage and retain donors and volunteers; strengthen relationships with grateful patients, constituents, and/or alumni; express gratitude; show the impact of gifts and volunteerism; and inspire future giving and enhanced engagement.
The Associate Director of Engagement is an integral member of the growing core team of the Johns Hopkins University Bloomberg Center (HBC) and is critical to the success of the Center’s outreach, friend-raising, and nascent fundraising efforts. This position focuses on building a network of prospective HBC donors and friends, specifically, managing the growing number of individuals who have engaged with HBC over the last two years, collaborating with HBC’s audience engagement manager and the Prospect Research team in Development and Alumni Relations (DAR) to conduct preliminary wealth screenings, build out a prospect list, and support engagement with prospective and newly recruited Hopkins Bloomberg Center Advisory Council members and donors. This involves prospect research, developing effective outreach strategies, establishing, and managing a fundraising infrastructure at HBC, including donor budget tracking, and stewarding relationships.
This position offers an opportunity to be part of an exciting new chapter at Johns Hopkins. The role is ideally suited for someone who thrives in a startup environment, has strong diplomatic and collaborative skills, has the capacity to learn and grow in the role, is highly productive, and whose talents combine entrepreneurial creativity with meticulous attention to detail.
SPECIFIC DUTIES & RESPONSIBILITIES:
- Partner with DOFF leaders to manage a dynamic donor recognition program across donor audiences.
- Partner with DOFFs with volunteers, boards, and councils to foster rewarding volunteer experiences and maximize board effectiveness.
- Foster community among staff supporting leadership volunteers by convening regular meetings and discussions.
- Independently develop, design, and produce high-quality stewardship deliverables.
- Write and design personalized donor impact reports and create other special stewardship pieces for donors.
- Utilize different platforms and communication tools, such as videos, to convey impact to donors and enhance stewardship efforts.
- Utilize database (CRM) in daily work, including updating individual records, pulling reports, and interpreting dashboards and data.
- Remain updated about industry best practices and routinely suggest new ways to implement and push the field forward as appropriate.
- May partner with other DOFFs to align stewardship and engagement opportunities with broader messaging, brand and priorities.
- Support the development and execution of university-wide volunteer events.
- Manage the creation of biennial welcome letters from the chair of the University board of Trustees to new advisory board/council members.
- Oversee the Board Portal program.
- Maintain an online set of institutional guidelines, policies and procedures, and other resources to support DOFF partners.
- Serve on institutional working groups/committees and lead training as needed.
- May supervise staff.
- Other duties as assigned.
In addition to the duties described above, the Associate Director of Engagement will:
- Identify and manage individual prospects leveraging HBC’s audience database.
- Collaborate with the JHU Annual Giving office to develop a strategy for annual gift solicitation.
- Lead the exploration of creative opportunities for prospect and constituency development, such as a membership program for the Hopkins Bloomberg Center.
- Identify and manage corporate sponsorship opportunities, in partnership with the Director of Engagement.
- Coordinate and manage HBC’s alumni engagement strategy in collaboration with the University’s Office of Alumni Relations (OAR) and the Office of Federal Strategy, with particular attention paid to supporting cultivation and engagement opportunities for alumni working on Capitol Hill and in the Federal Government in Washington DC.
- Work with the Director of Engagement and HBC’s Audience Engagement Manager to build out and manage guest lists for high-profile events (salon dinners/VIP receptions), often in partnership with collaborating organizations.
- Prepare briefing materials for JHU leadership for cultivation events and draft follow-up correspondence.
MINIMUM QUALIFICATIONS
- Bachelor's degree.
- Three years related experience, with at least two years of professional experience.
- Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
PREFERRED QUALIFICATIONS
- Experience managing a team.
- Willingness to work occasional evening or weekend hours as needed. Four days in the office, generally in Washington D.C., with one day per month in Baltimore.
- Experience in diplomacy and external affairs.
CLASSIFIED TITLE: Donor Relations Officer
Job Posting Title (Working Title): Associate Director of Engagement, Bloomberg Center
Role/Level/Range: ATP/04/PD
Starting Salary Range: Minimum: $62,899 - Maximum: $110,100 (targeted salary: $90,000; commensurate with experience)
Employee group: Full Time
Schedule: Monday-Friday, 8:30am-5:00pm
FLSA Status: Exempt
LOCATION: Hopkins Bloomberg Center at 555 Pennsylvania Ave - Washington, DC
Department name: 10001645-VP Development & Alumni Relations
Personnel area: University Administration
LI-Hybrid
INTRODUCTION
The Associate Director of Engagement will partner with leaders in Development and Alumni Relations (DAR) to build strategic and tactical stewardship and engagement programs and activities. The Associate Director of Engagement is responsible for the execution of the vision and strategy for stewardship and volunteer engagement efforts that engage and retain donors and volunteers; strengthen relationships with grateful patients, constituents, and/or alumni; express gratitude; show the impact of gifts and volunteerism; and inspire future giving and enhanced engagement.
The Associate Director of Engagement is an integral member of the growing core team of the Johns Hopkins University Bloomberg Center (HBC) and is critical to the success of the Center’s outreach, friend-raising, and nascent fundraising efforts. This position focuses on building a network of prospective HBC donors and friends, specifically, managing the growing number of individuals who have engaged with HBC over the last two years, collaborating with HBC’s audience engagement manager and the Prospect Research team in Development and Alumni Relations (DAR) to conduct preliminary wealth screenings, build out a prospect list, and support engagement with prospective and newly recruited Hopkins Bloomberg Center Advisory Council members and donors. This involves prospect research, developing effective outreach strategies, establishing, and managing a fundraising infrastructure at HBC, including donor budget tracking, and stewarding relationships.
This position offers an opportunity to be part of an exciting new chapter at Johns Hopkins. The role is ideally suited for someone who thrives in a startup environment, has strong diplomatic and collaborative skills, has the capacity to learn and grow in the role, is highly productive, and whose talents combine entrepreneurial creativity with meticulous attention to detail.
SPECIFIC DUTIES & RESPONSIBILITIES:
- Partner with DOFF leaders to manage a dynamic donor recognition program across donor audiences.
- Partner with DOFFs with volunteers, boards, and councils to foster rewarding volunteer experiences and maximize board effectiveness.
- Foster community among staff supporting leadership volunteers by convening regular meetings and discussions.
- Independently develop, design, and produce high-quality stewardship deliverables.
- Write and design personalized donor impact reports and create other special stewardship pieces for donors.
- Utilize different platforms and communication tools, such as videos, to convey impact to donors and enhance stewardship efforts.
- Utilize database (CRM) in daily work, including updating individual records, pulling reports, and interpreting dashboards and data.
- Remain updated about industry best practices and routinely suggest new ways to implement and push the field forward as appropriate.
- May partner with other DOFFs to align stewardship and engagement opportunities with broader messaging, brand and priorities.
- Support the development and execution of university-wide volunteer events.
- Manage the creation of biennial welcome letters from the chair of the University board of Trustees to new advisory board/council members.
- Oversee the Board Portal program.
- Maintain an online set of institutional guidelines, policies and procedures, and other resources to support DOFF partners.
- Serve on institutional working groups/committees and lead training as needed.
- May supervise staff.
- Other duties as assigned.
In addition to the duties described above, the Associate Director of Engagement will:
- Identify and manage individual prospects leveraging HBC’s audience database.
- Collaborate with the JHU Annual Giving office to develop a strategy for annual gift solicitation.
- Lead the exploration of creative opportunities for prospect and constituency development, such as a membership program for the Hopkins Bloomberg Center.
- Identify and manage corporate sponsorship opportunities, in partnership with the Director of Engagement.
- Coordinate and manage HBC’s alumni engagement strategy in collaboration with the University’s Office of Alumni Relations (OAR) and the Office of Federal Strategy, with particular attention paid to supporting cultivation and engagement opportunities for alumni working on Capitol Hill and in the Federal Government in Washington DC.
- Work with the Director of Engagement and HBC’s Audience Engagement Manager to build out and manage guest lists for high-profile events (salon dinners/VIP receptions), often in partnership with collaborating organizations.
- Prepare briefing materials for JHU leadership for cultivation events and draft follow-up correspondence.
MINIMUM QUALIFICATIONS
- Bachelor's degree.
- Three years related experience, with at least two years of professional experience.
- Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
PREFERRED QUALIFICATIONS
- Experience managing a team.
- Willingness to work occasional evening or weekend hours as needed. Four days in the office, generally in Washington D.C., with one day per month in Baltimore.
- Experience in diplomacy and external affairs.
CLASSIFIED TITLE: Donor Relations Officer
Job Posting Title (Working Title): Associate Director of Engagement, Bloomberg Center
Role/Level/Range: ATP/04/PD
Starting Salary Range: Minimum: $62,899 - Maximum: $110,100 (targeted salary: $90,000; commensurate with experience)
Employee group: Full Time
Schedule: Monday-Friday, 8:30am-5:00pm
FLSA Status: Exempt
LOCATION: Hopkins Bloomberg Center at 555 Pennsylvania Ave - Washington, DC
Department name: 10001645-VP Development & Alumni Relations
Personnel area: University Administration
LI-Hybrid
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Get Access To All JobsTips for Finding Customer Success Jobs at Johns Hopkins University Jobs
Frame Your Experience Around Student Outcomes
Johns Hopkins prioritizes Customer Success candidates who can demonstrate impact on end-user adoption and retention. Tailor your resume to show how you've driven measurable engagement, especially in software, research tools, or academic platforms where the end users are students or faculty.
Confirm OPT Authorization Before Your Interview
If you're on F-1 OPT, have your EAD card and SEVIS records ready before offer discussions begin. Johns Hopkins HR moves quickly once a candidate clears internal approvals, and delays in work authorization documentation can stall your start date.
Target Divisions With Dedicated Technology Platforms
Johns Hopkins runs distinct platforms across its schools and research divisions. Customer Success openings tied to Homewood, Bloomberg, or Carey Business School often have longer sponsorship runway than short-term grant-funded roles, so filter your applications accordingly.
Initiate the H-1B Conversation Before Your Offer Letter
Universities like Johns Hopkins file H-1B petitions as cap-exempt employers, meaning they can file outside the annual lottery and at any time of year. Raise your visa status early so the hiring manager can loop in HR before the formal offer stage, avoiding last-minute filing timelines.
Use Migrate Mate to Find Open Customer Success Roles
Searching broadly across job boards buries sponsored roles under hundreds of unsponsored listings. Use Migrate Mate to filter Customer Success openings at Johns Hopkins University that are open to visa sponsorship, so you're only spending time on applications that are actually viable for your situation.
Prepare for PERM Documentation If You're Planning Long Term
Johns Hopkins sponsors Green Cards through PERM-based EB-2 and EB-3 pathways for qualifying staff. If your Customer Success role converts to a permanent position, request clarity from HR on how long the labor certification process typically takes so you can plan your status transitions accordingly.
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Find Customer Success at Johns Hopkins University JobsFrequently Asked Questions
Does Johns Hopkins University sponsor H-1B visas for Customer Success?
Yes. Johns Hopkins University is a cap-exempt employer, which means it can file H-1B petitions at any point in the year without competing in the annual USCIS lottery. This is a significant advantage for Customer Success candidates, since cap-subject employers can only file once per year and selections are random. Cap-exempt status gives Johns Hopkins far more flexibility on timing and start dates.
How do I apply for Customer Success jobs at Johns Hopkins University?
Applications go through Johns Hopkins' official careers portal at jobs.jhu.edu. For roles open to visa sponsorship, Migrate Mate surfaces these listings filtered by sponsorship eligibility, which saves time if you're not a U.S. citizen or permanent resident. When applying, align your cover letter to the specific division and platform the role supports, whether that's academic technology, research services, or enterprise software.
Which visa types does Johns Hopkins University commonly use for Customer Success roles?
Johns Hopkins sponsors H-1B visas most commonly for Customer Success positions that require a bachelor's degree in a specialty field such as information systems, business, or communications. F-1 OPT and CPT are also accepted for qualifying students. For longer-term hires, Johns Hopkins has sponsored EB-2 and EB-3 Green Card pathways through PERM labor certification, and TN status is available for Canadian and Mexican nationals in eligible occupations.
What qualifications are expected for Customer Success roles at Johns Hopkins University?
Most Customer Success openings at Johns Hopkins require a bachelor's degree, often in a field related to the platform or service the role supports, such as information technology, education, business administration, or public health. Experience with CRM systems, onboarding workflows, or enterprise software support is frequently listed as required. Roles tied to research or clinical divisions may expect familiarity with academic or healthcare environments specifically.
How do I think about timing if I need visa sponsorship for a Johns Hopkins Customer Success role?
Because Johns Hopkins is cap-exempt for H-1B, timing is more flexible than at private-sector employers. However, if you're transitioning off F-1 OPT, watch the 60-day grace period after employment ends. USCIS processing for H-1B petitions at cap-exempt institutions typically runs two to six months without premium processing. Aligning your application and offer timeline with your OPT or current status expiration gives you the most room to maneuver.
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