Customer Service Management Jobs at Marriott International with Visa Sponsorship
Customer Service Management roles at Marriott International span front desk operations, guest experience leadership, and service team supervision across a global hotel network. Marriott has a consistent track record of supporting visa sponsorship for operational management talent, making it a credible target for international candidates in the hospitality field.
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Get Access To All JobsJob Number 26040509
Job Category Rooms & Guest Services Operations
Location Marriott International HQ, 7750 Wisconsin Ave, Bethesda, Maryland, United States, 20814
Schedule Full Time
Located Remotely? Y
Position Type Management
Pay Range: $48.26-$57.93 per hour
Expiration Date: 04/15/2026
This is a temporary position.
The FLEX Senior Manager, Global Property Management Systems – Daylight PMS, sits within the Global Operations (GO) department, where we work to enrich the experience of the stay, creating value for guests and owners while advancing authentic hospitality. This position is part of the GO Global Property Management Systems team and will support the deployment and future Property Management System (PMS) cloud strategy with a global focus on Shiji’s Daylight PMS for the Chinese Mainland.
The FLEX Senior Manager, Global Property Management Systems will aid in the coordination, planning, implementation, and deployment of all requirements to achieve a successful development, deployment, and integration of Daylight PMS for the Chinese Mainland. They will provide expertise for the future state PMS strategy development, including system and operational subject matter expertise relating to business processes, operational processes, interfacing enterprise systems, support of new property openings, conversions, and future acquisitions. This resource will develop and document business processes, operational procedures, policies, and best practices for hotel systems, participating in requirements, design approvals, User Acceptance Testing, Beta, and Pilots, and supporting the deployment of this strategy.
The FLEX Senior Manager, Global Property Management Systems – Daylight PMS will work closely in tandem with counterparts within the Greater China technology and business teams to support the development, business readiness, and deployment of the Digital & Technology Transformation program and products. This position will require flexible work hours with consideration for business partners across Marriott International Headquarters, based in Bethesda, MD, as well as vendors and stakeholders within EMEA, APEC, and GC.
CANDIDATE PROFILE
Education and Experience
Required
- 4-year bachelor's degree from an accredited university in a related field appropriate to work of position; or
- 5+ years of hotel experience or other relevant experience using property management systems or related work experience
- Experience with Property Management Systems and/or operational experience
- Experience with operations and technology initiatives, in addition to experience with processes needed to support delivery and ongoing support
- Comfortable in a deadline driven environment often with changing business priorities
Preferred
- Experience with LightSpeed, OPERA, FSPMS, and/or FOSSE
- Familiarity with operational requirements and business processes within the Chinese Mainland
- Experience working with international teams and supporting global systems and operational processes
- Equipped with strong presentation, verbal and written skills, and attention to detail
CORE WORK ACTIVITIES
-
Strategy, PMS Expertise & Operational Alignment
-
Support the development of PMS strategies and solutions for unique communities and edge cases.
- Analyze and document current and future state business processes, identifying gaps and operational needs.
- Provide PMS subject matter expertise to guide requirements, integrations, and operational decisions.
-
Assess PMS impacts for openings, conversions, and new initiatives, ensuring readiness and alignment.
-
Stakeholder Collaboration & Cross-Functional Partnerships
-
Partner with Continent Business Leaders, Global Technology, and cross-functional teams to interpret requirements and align solutions.
- Participate in discovery, design discussions, and integration efforts (e.g., PMS CRS).
- Support property transitions and major initiatives by connecting operational needs with technical teams.
-
Communicate risks, impacts, and recommended solutions to stakeholders to support decision-making.
-
Documentation, Training Support & Governance
-
Contribute to the development and maintenance of business process documentation, best practices, and operational procedures.
- Assist in creating training materials, job aids, and FAQs to support adoption and change management.
- Use Jira and Confluence to track requirements, document decisions, and maintain visibility across workstreams.
- Ensure accurate, user-focused documentation and content validation across operational teams.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.
Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Number 26040509
Job Category Rooms & Guest Services Operations
Location Marriott International HQ, 7750 Wisconsin Ave, Bethesda, Maryland, United States, 20814
Schedule Full Time
Located Remotely? Y
Position Type Management
Pay Range: $48.26-$57.93 per hour
Expiration Date: 04/15/2026
This is a temporary position.
The FLEX Senior Manager, Global Property Management Systems – Daylight PMS, sits within the Global Operations (GO) department, where we work to enrich the experience of the stay, creating value for guests and owners while advancing authentic hospitality. This position is part of the GO Global Property Management Systems team and will support the deployment and future Property Management System (PMS) cloud strategy with a global focus on Shiji’s Daylight PMS for the Chinese Mainland.
The FLEX Senior Manager, Global Property Management Systems will aid in the coordination, planning, implementation, and deployment of all requirements to achieve a successful development, deployment, and integration of Daylight PMS for the Chinese Mainland. They will provide expertise for the future state PMS strategy development, including system and operational subject matter expertise relating to business processes, operational processes, interfacing enterprise systems, support of new property openings, conversions, and future acquisitions. This resource will develop and document business processes, operational procedures, policies, and best practices for hotel systems, participating in requirements, design approvals, User Acceptance Testing, Beta, and Pilots, and supporting the deployment of this strategy.
The FLEX Senior Manager, Global Property Management Systems – Daylight PMS will work closely in tandem with counterparts within the Greater China technology and business teams to support the development, business readiness, and deployment of the Digital & Technology Transformation program and products. This position will require flexible work hours with consideration for business partners across Marriott International Headquarters, based in Bethesda, MD, as well as vendors and stakeholders within EMEA, APEC, and GC.
CANDIDATE PROFILE
Education and Experience
Required
- 4-year bachelor's degree from an accredited university in a related field appropriate to work of position; or
- 5+ years of hotel experience or other relevant experience using property management systems or related work experience
- Experience with Property Management Systems and/or operational experience
- Experience with operations and technology initiatives, in addition to experience with processes needed to support delivery and ongoing support
- Comfortable in a deadline driven environment often with changing business priorities
Preferred
- Experience with LightSpeed, OPERA, FSPMS, and/or FOSSE
- Familiarity with operational requirements and business processes within the Chinese Mainland
- Experience working with international teams and supporting global systems and operational processes
- Equipped with strong presentation, verbal and written skills, and attention to detail
CORE WORK ACTIVITIES
-
Strategy, PMS Expertise & Operational Alignment
-
Support the development of PMS strategies and solutions for unique communities and edge cases.
- Analyze and document current and future state business processes, identifying gaps and operational needs.
- Provide PMS subject matter expertise to guide requirements, integrations, and operational decisions.
-
Assess PMS impacts for openings, conversions, and new initiatives, ensuring readiness and alignment.
-
Stakeholder Collaboration & Cross-Functional Partnerships
-
Partner with Continent Business Leaders, Global Technology, and cross-functional teams to interpret requirements and align solutions.
- Participate in discovery, design discussions, and integration efforts (e.g., PMS CRS).
- Support property transitions and major initiatives by connecting operational needs with technical teams.
-
Communicate risks, impacts, and recommended solutions to stakeholders to support decision-making.
-
Documentation, Training Support & Governance
-
Contribute to the development and maintenance of business process documentation, best practices, and operational procedures.
- Assist in creating training materials, job aids, and FAQs to support adoption and change management.
- Use Jira and Confluence to track requirements, document decisions, and maintain visibility across workstreams.
- Ensure accurate, user-focused documentation and content validation across operational teams.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.
Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
See all 82+ Customer Service Management at Marriott International jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management at Marriott International roles.
Get Access To All JobsTips for Finding Customer Service Management Jobs at Marriott International Jobs
Frame your credentials around U.S. hospitality standards
Marriott evaluates Customer Service Management candidates against specific service delivery frameworks. Translate your overseas hotel or guest services experience into language aligned with U.S. hospitality norms, emphasizing metrics like guest satisfaction scores, team size managed, and complaint resolution outcomes.
Target Marriott properties with high seasonal demand
Marriott's H-2B sponsorship activity is concentrated at resort and destination properties with peak seasonal staffing needs. Focus your applications on full-service resort brands like JW Marriott or The Ritz-Carlton, where management pipeline demand is more consistent throughout the year.
Understand the H-2B temporary worker timeline early
H-2B petitions are subject to a statutory cap and must be filed well ahead of your intended start date. DOL labor certification must be approved before USCIS reviews the petition, so work backward from your target start date to understand when employer action needs to begin.
Ask about internal transfer pathways before applying externally
Marriott's global footprint means candidates already employed at an international property may qualify for an intracompany transfer. If you're currently working at a Marriott-affiliated hotel outside the U.S., ask your HR team whether an L-1 managerial transfer is available for your role level.
Confirm visa sponsorship intent before advancing in interviews
Marriott properties operate under different ownership and management structures, so sponsorship decisions are often made at the property level, not corporate HR. Ask directly during the recruiter screening whether the specific property is prepared to sponsor and has done so for similar roles before.
Use Migrate Mate to identify which Marriott properties are actively hiring
Not every Marriott location posts visa-sponsoring roles at the same time. Use Migrate Mate to filter open Customer Service Management positions at Marriott International by sponsorship eligibility, so you're applying to properties with active hiring intent rather than speculative outreach.
Customer Service Management at Marriott International jobs are hiring across the US. Find yours.
Find Customer Service Management at Marriott International JobsFrequently Asked Questions
Does Marriott International sponsor H-1B visas for Customer Service Managements?
Marriott International's sponsorship activity for Customer Service Management roles is primarily concentrated in the H-2B temporary nonimmigrant worker category, which is designed for seasonal or peak-period staffing needs in hospitality. H-1B sponsorship is less common for this function since Customer Service Management roles do not always meet USCIS's specialty occupation standard, which requires a position directly tied to a specific bachelor's degree field. Candidates with specialized backgrounds in hotel operations management may have stronger grounds for H-1B consideration, but this is determined case by case at the property or corporate level.
How do I apply for Customer Service Management jobs at Marriott International?
Applications go through Marriott's careers portal, where you can filter by job family and location. For international candidates seeking sponsorship, Migrate Mate is the most direct way to surface open Customer Service Management roles at Marriott properties that are actively sponsoring. Once you identify a role, tailor your application to highlight guest experience leadership, team management scope, and any multilingual capabilities, since Marriott frequently values language skills at internationally trafficked properties.
Which visa types does Marriott International commonly use for Customer Service Management roles?
The H-2B nonimmigrant visa is the most commonly used pathway for Customer Service Management roles at Marriott, particularly at resort and destination properties with defined peak seasons. H-2B allows temporary employment tied to a specific employer and location, and approval depends on DOL labor certification confirming U.S. worker unavailability. For senior management candidates already employed internationally at Marriott-affiliated properties, an L-1A intracompany transferee visa may be an option if the role involves executive or managerial responsibilities at the qualifying level.
What qualifications and experience does Marriott International expect for Customer Service Management roles?
Marriott typically looks for candidates with direct supervisory experience in hotel front office, rooms division, or guest services operations. A degree in hospitality management, tourism, or a related field strengthens your profile, and experience with property management systems used in full-service hotel environments is a common expectation. Demonstrated ability to manage service recovery, lead front-line teams, and maintain brand service standards are weighted heavily in the evaluation process for these roles.
How long does the visa sponsorship process take for a Customer Service Management role at Marriott International?
For H-2B sponsorship, the process begins with the employer filing for DOL labor certification, which must be completed before USCIS reviews the petition. The full timeline from labor certification through USCIS approval and consular processing typically spans several months, and H-2B petitions are subject to cap constraints that make filing timing critical. Candidates should expect to align their start date expectations with the employer's filing window rather than an independent timeline.
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