Customer Service Jobs at Nordstrom with Visa Sponsorship
Nordstrom hires Customer Service professionals across store, contact center, and corporate support functions, and sponsors work visas for qualified candidates in this space. If you're navigating visa requirements for a retail customer-facing or support role, Nordstrom has an established path for international talent.
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Get Access To All JobsINTRODUCTION
Are you ready to thrive in a fast-paced, high-energy environment? As a Nordstrom Rack team member, you'll be continuously moving and collaborating with teammates to create a welcoming and inclusive atmosphere for all customers. You’ll ensure a quick and easy customer experience and keep the store clean and clutter free. Flexibility is key, as you may occasionally work in different areas of the store to maintain the cleanliness of the floor and stockrooms and help customers find great deals.
We have roles available in Sales, Customer Service, Stock, and Fulfillment departments. Apply now and discuss which role interests you most during the interview process.
A day in the life for Sales and Customer Service…
- Work with the team to ensure the salesfloor stays "runway ready", and is sized and filled in through re-merchandising and straightening throughout the day
- Assist customers when cashiering with a variety of transactions across different platforms (in-store, online and mobile), which includes operating a point-of-sale system, bagging items of all size, handling bulky sometimes heavy items including boxes, and ensuring a seamless and friendly experience
- Create a smooth fitting room experience when supporting as a fitting room attendant by greeting and assisting customers and sorting and returning clothing to the floor
- Create a clean and clutter-free customer experience by sorting and returning clothing to the salesfloor
- Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed
- Demonstrate expertise in all technologies used in the store environment
- Adhere to all operational, merchandise and asset protection standards
- Promote initiatives like our Nordstrom Rewards program
A day in a life for Stock Support and Fulfillment…
- Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments
- Fulfill customer orders in a timely manner following quality standards
- Prepare and ship customer’s orders following quality, packing and shipping standards
- Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes
- Assist in maintaining clean and organized selling floors and stockrooms
- Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures
You own this if you have…
- Clear, effective communication with strong interpersonal skills
- Accountability, initiative and a high level of ownership
- Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment
- The ability to work a flexible schedule based on business need
Physical Requirements:
- Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
- Frequent use of hands for grasping, fine manipulation, pushing and pulling
- Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
- Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
- Stock and Fulfillment Only: Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Applications are accepted on an ongoing basis.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
- Pay Range: $17.10 - $17.80 Hourly
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf
Job Details
Job category
Date posted
04/07/2026
End posting date
Position type
Job ID
R-826912
Salary range
$17.10 - $17.80
INTRODUCTION
Are you ready to thrive in a fast-paced, high-energy environment? As a Nordstrom Rack team member, you'll be continuously moving and collaborating with teammates to create a welcoming and inclusive atmosphere for all customers. You’ll ensure a quick and easy customer experience and keep the store clean and clutter free. Flexibility is key, as you may occasionally work in different areas of the store to maintain the cleanliness of the floor and stockrooms and help customers find great deals.
We have roles available in Sales, Customer Service, Stock, and Fulfillment departments. Apply now and discuss which role interests you most during the interview process.
A day in the life for Sales and Customer Service…
- Work with the team to ensure the salesfloor stays "runway ready", and is sized and filled in through re-merchandising and straightening throughout the day
- Assist customers when cashiering with a variety of transactions across different platforms (in-store, online and mobile), which includes operating a point-of-sale system, bagging items of all size, handling bulky sometimes heavy items including boxes, and ensuring a seamless and friendly experience
- Create a smooth fitting room experience when supporting as a fitting room attendant by greeting and assisting customers and sorting and returning clothing to the floor
- Create a clean and clutter-free customer experience by sorting and returning clothing to the salesfloor
- Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed
- Demonstrate expertise in all technologies used in the store environment
- Adhere to all operational, merchandise and asset protection standards
- Promote initiatives like our Nordstrom Rewards program
A day in a life for Stock Support and Fulfillment…
- Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments
- Fulfill customer orders in a timely manner following quality standards
- Prepare and ship customer’s orders following quality, packing and shipping standards
- Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes
- Assist in maintaining clean and organized selling floors and stockrooms
- Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures
You own this if you have…
- Clear, effective communication with strong interpersonal skills
- Accountability, initiative and a high level of ownership
- Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment
- The ability to work a flexible schedule based on business need
Physical Requirements:
- Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
- Frequent use of hands for grasping, fine manipulation, pushing and pulling
- Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
- Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
- Stock and Fulfillment Only: Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Applications are accepted on an ongoing basis.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
- Pay Range: $17.10 - $17.80 Hourly
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf
Job Details
Job category
Date posted
04/07/2026
End posting date
Position type
Job ID
R-826912
Salary range
$17.10 - $17.80
See all 323+ Customer Service at Nordstrom jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at Nordstrom roles.
Get Access To All JobsTips for Finding Customer Service Jobs at Nordstrom Jobs
Align your background with Nordstrom's service model
Nordstrom prioritizes relationship-driven service over transactional support. Highlight experience with clienteling, complaint resolution, or luxury or premium retail environments on your resume to match the profile their hiring teams look for.
Confirm your visa category fits the role
Customer Service roles at Nordstrom span hourly store positions and salaried contact center or corporate roles. Your visa eligibility depends on which level you're targeting, so verify that your category, whether H-1B, TN, or OPT, aligns with the role's classification.
Start OPT applications well before your program ends
USCIS recommends filing OPT applications up to 90 days before your graduation or program end date. If you're targeting Nordstrom on F-1 OPT, time your application to ensure your Employment Authorization Document arrives before your intended start date.
Target roles with direct hiring manager contact
Nordstrom's corporate and regional customer experience teams often post roles with named hiring contacts. Reaching out directly after applying signals genuine interest and gives you a chance to surface your visa situation before the offer stage, reducing late-process surprises.
Use Migrate Mate to filter Nordstrom Customer Service openings by visa type
Not every Nordstrom Customer Service listing is tied to a sponsorship-eligible position. Use Migrate Mate to filter active Nordstrom openings by the visa categories you qualify for, so you're applying to roles where sponsorship is already on the table.
Prepare for employer LCA questions before your offer conversation
Nordstrom's HR team must file a Labor Condition Application with the DOL before any H-1B petition can proceed. Understanding what that process involves helps you answer their questions accurately and avoid delays once you reach the offer and filing stage.
Customer Service at Nordstrom jobs are hiring across the US. Find yours.
Find Customer Service at Nordstrom JobsFrequently Asked Questions
Does Nordstrom sponsor H-1B visas for Customer Service?
Yes, Nordstrom sponsors H-1B visas for eligible Customer Service roles, particularly positions that meet the specialty occupation standard, such as corporate customer experience, workforce management, or senior contact center roles. Standard hourly store positions typically do not qualify for H-1B sponsorship, so confirming the role's classification before applying is the right first step.
How do I apply for Customer Service jobs at Nordstrom?
Applications go through Nordstrom's careers portal, where Customer Service roles are listed under categories like Customer Care, Store Experience, and Contact Center. You can also browse sponsorship-eligible openings filtered by visa type on Migrate Mate. When applying, tailor your resume to emphasize service resolution experience, CRM tools, and any retail or clienteling background relevant to Nordstrom's environment.
Which visa types are commonly used for Customer Service roles at Nordstrom?
Nordstrom supports H-1B sponsorship for qualifying professional-level Customer Service roles, along with F-1 OPT and CPT for students and recent graduates in relevant programs. TN visas are also an option for Canadian and Mexican nationals in eligible occupational categories. Green Card sponsorship through EB-2 or EB-3 pathways is available for employees who have demonstrated long-term value in the organization.
What qualifications does Nordstrom expect for Customer Service roles that come with visa sponsorship?
For roles that qualify for H-1B or Green Card sponsorship, Nordstrom generally looks for candidates with a relevant bachelor's degree and professional experience in customer operations, contact center management, or service strategy. Proficiency with CRM platforms, demonstrated experience managing escalations, and a background in retail or service-oriented environments strengthen your application considerably.
How do I time my application if I need visa sponsorship for a Nordstrom Customer Service role?
If you need H-1B sponsorship, Nordstrom would need to file your petition in the April USCIS lottery window, with employment starting October 1 at the earliest. For OPT transitions, your Employment Authorization Document must be active on your start date. Applying three to six months before your intended start date gives both you and Nordstrom's HR team enough runway to complete the required filings.
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