Customer Service Jobs at Regions Bank with Visa Sponsorship
Customer Service roles at Regions Bank span retail branches, contact centers, and commercial banking support across the Southeast and beyond. Regions has a consistent track record of sponsoring international candidates for this function, making it a realistic target if you're on a work visa or transitioning from student status.
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Get Access To All JobsThank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career—a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description
At Regions, the Contact Center Priority Banker provides full-service banking to affluent clients through appropriate advice, guidance, and education on Regions’ financial products and services.
Primary Responsibilities
- Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services
- Achieves required levels of inbound/outbound phone calls from the top 10% of Regions customer base
- Educates and advises customers on products and services, including all loan and deposit types
- Takes ownership of customer issues and works proactively with the customer for resolution
- Refers customers to an internal team of experts when complex financial goals and needs are recognized
- Completes work with a limited degree of supervision
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. This position is incentive eligible. This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to https://fedregistry.nationwidelicensingsystem.org for more information.
Requirements
- High School Diploma or GED
- Two (2) years of experience in customer service, sales, or banking
- Ability to accurately observe stable and scrolling on-screen text and images
- Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
- Ability to operate a keyboard and mouse to type and make on-screen selections
- Ability to work at a computer for extended periods of time
If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:
- Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
- Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
- Must test on speedtest.net to confirm download speed or provide documentation from provider
- Must be directly connected to the Internet Router via ethernet cable. Satellite Internet, Wi-Fi and Wi-Fi extenders are not allowed.
Preferences
- College Degree
- One (1) year of experience lending
- One (1) year of experience in relationship-based client consultation
Skills And Competencies
- Ability to adhere to policies, procedures, and guidelines
- Ability to handle multiple priorities simultaneously
- Ability to problem solve
- Ability to provide personalized customer service
- Ability to work in a fast paced and energetic environment
- Basic computer skills with the ability to navigate various systems
- Intermediate knowledge of general banking, electronic banking, account opening processes and credit card products and services
- Strong communication and customer focus
Class is scheduled to begin April 13 or May 18
Strongly Preferred
One (1) year of banking experience
Training Hours
Monday-Friday 8am-5pm
Shift Hours
4 days- Monday-Friday 10am-7pm
Every Saturday 8am-5pm or Sunday 11am-5pm
Off days will be assigned based on business needs
May be required to work select bank holidays
Position Type
Full time
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Minimum Job Range Target: $41,570.35 USD
Median $51,226.50 USD
Incentive Pay Plans
This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser. https://www.regions.com/about-regions/welcome-portal/benefits
Location Details
Kingwood Annex
Location: Kingwood, Texas
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career—a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description
At Regions, the Contact Center Priority Banker provides full-service banking to affluent clients through appropriate advice, guidance, and education on Regions’ financial products and services.
Primary Responsibilities
- Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services
- Achieves required levels of inbound/outbound phone calls from the top 10% of Regions customer base
- Educates and advises customers on products and services, including all loan and deposit types
- Takes ownership of customer issues and works proactively with the customer for resolution
- Refers customers to an internal team of experts when complex financial goals and needs are recognized
- Completes work with a limited degree of supervision
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. This position is incentive eligible. This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to https://fedregistry.nationwidelicensingsystem.org for more information.
Requirements
- High School Diploma or GED
- Two (2) years of experience in customer service, sales, or banking
- Ability to accurately observe stable and scrolling on-screen text and images
- Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
- Ability to operate a keyboard and mouse to type and make on-screen selections
- Ability to work at a computer for extended periods of time
If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:
- Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
- Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
- Must test on speedtest.net to confirm download speed or provide documentation from provider
- Must be directly connected to the Internet Router via ethernet cable. Satellite Internet, Wi-Fi and Wi-Fi extenders are not allowed.
Preferences
- College Degree
- One (1) year of experience lending
- One (1) year of experience in relationship-based client consultation
Skills And Competencies
- Ability to adhere to policies, procedures, and guidelines
- Ability to handle multiple priorities simultaneously
- Ability to problem solve
- Ability to provide personalized customer service
- Ability to work in a fast paced and energetic environment
- Basic computer skills with the ability to navigate various systems
- Intermediate knowledge of general banking, electronic banking, account opening processes and credit card products and services
- Strong communication and customer focus
Class is scheduled to begin April 13 or May 18
Strongly Preferred
One (1) year of banking experience
Training Hours
Monday-Friday 8am-5pm
Shift Hours
4 days- Monday-Friday 10am-7pm
Every Saturday 8am-5pm or Sunday 11am-5pm
Off days will be assigned based on business needs
May be required to work select bank holidays
Position Type
Full time
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Minimum Job Range Target: $41,570.35 USD
Median $51,226.50 USD
Incentive Pay Plans
This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser. https://www.regions.com/about-regions/welcome-portal/benefits
Location Details
Kingwood Annex
Location: Kingwood, Texas
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
See all 30+ Customer Service at Regions Bank jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at Regions Bank roles.
Get Access To All JobsTips for Finding Customer Service Jobs at Regions Bank Jobs
Tailor your resume to banking service standards
Regions Bank Customer Service roles prioritize client-facing experience in regulated industries. Highlight any experience handling financial transactions, compliance-sensitive customer interactions, or KYC-related processes rather than general retail service work.
Target branch and contact center postings separately
Regions separates branch-based Customer Service roles from centralized contact center positions. Each has different sponsorship workflows, so apply to both tracks and note which hiring manager or recruiter is attached to each listing.
Clarify your OPT or CPT status before the first interview
If you're on F-1 OPT, confirm your authorization end date and STEM eligibility upfront. Regions has sponsored transitions from student status before, and recruiters move faster when you present a clear timeline rather than leaving them to ask.
Ask about the LCA filing stage during offer negotiation
Before accepting a written offer, ask HR whether the Labor Condition Application has been filed with DOL. For H-1B sponsorship, the LCA must be certified before USCIS can receive the petition, so knowing where Regions is in that process helps you plan your start date.
Search Migrate Mate to find open Customer Service roles at Regions Bank
Filter by visa type and employer on Migrate Mate to surface active Regions Bank Customer Service listings verified for sponsorship eligibility. This saves you from applying to postings that exclude international candidates at the screening stage.
Understand how TN status applies to banking roles
Canadian and Mexican nationals can enter on TN status for certain financial analyst or management roles, but standard Customer Service titles often fall outside TN-qualifying categories. Confirm with Regions HR whether your specific role qualifies before relying on TN as your sponsorship path.
Customer Service at Regions Bank jobs are hiring across the US. Find yours.
Find Customer Service at Regions Bank JobsFrequently Asked Questions
Does Regions Bank sponsor H-1B visas for Customer Service?
Yes, Regions Bank does sponsor H-1B visas for Customer Service roles. Sponsorship is most common for positions that require specialized financial knowledge or bilingual skills in high-demand markets. Standard entry-level Customer Service roles may have a higher bar for sponsorship approval, so it's worth clarifying during the recruiter screen whether the specific role is approved for H-1B filing.
How do I apply for Customer Service jobs at Regions Bank?
Apply directly through the Regions Bank careers portal, where listings specify location, role type, and in some cases visa eligibility. You can also find and filter Regions Bank Customer Service openings verified for international candidates on Migrate Mate. Prepare for a multi-round process that typically includes a phone screen, a behavioral interview, and a final conversation with a branch or department manager.
Which visa types does Regions Bank typically use for Customer Service roles?
Regions Bank has sponsored H-1B, F-1 OPT, F-1 CPT, TN, and employment-based Green Card categories including EB-2 and EB-3 for Customer Service positions. F-1 OPT is the most common starting point for recent graduates, while H-1B is used for longer-term sponsorship. TN applies only to Canadian and Mexican nationals in qualifying occupational categories, which may not cover every Customer Service title.
What qualifications does Regions Bank expect for Customer Service roles?
Most Customer Service roles at Regions Bank require at minimum a high school diploma, though branch-facing and relationship-oriented positions increasingly prefer a bachelor's degree in business, finance, or a related field. Prior experience in banking, financial services, or a regulated customer-facing environment is a strong differentiator. Bilingual candidates, particularly Spanish-English, are actively sought in markets where Regions has a significant presence.
How do I time my application around the H-1B cap and filing deadlines?
The H-1B cap lottery registration opens in March each year, with an October 1 employment start date for selected registrations. If you're targeting a Regions Bank Customer Service role with H-1B sponsorship, aim to have an offer in hand by February at the latest. Regions would need time to file your USCIS registration and prepare the LCA with DOL before the registration window closes.
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