Program Manager Jobs at Thermo Fisher Scientific with Visa Sponsorship
Program Manager jobs at Thermo Fisher Scientific sit at the intersection of scientific operations and cross-functional coordination, covering everything from clinical supply chains to instrument commercialization. Thermo Fisher has a consistent record of sponsoring international talent across its program management function, making it a credible target for visa-dependent candidates.
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Get Access To All JobsWork Schedule
Standard Office Hours (40/wk)
Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office
Job Description
At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. As part of our team, you’ll help enable our customers to make the world healthier, cleaner, and safer.
The Sr. Quality Program Manager, Customer Defect Tracking & Resolution will lead the global intake, triage, tracking, escalation, and communication of customer-reported defects and quality issues. This role is responsible for ensuring a robust, compliant, and scalable process aligned with Thermo Fisher’s Quality Management System (QMS), applicable regulatory requirements (e.g., FDA, ISO), and customer expectations.
The successful candidate will bring strong technical expertise in quality or manufacturing engineering, combined with leadership capabilities to drive cross-functional collaboration, timely issue resolution, and continuous improvement.
Key Responsibilities
Quality & Compliance Leadership
- Ensure all customer defect tracking and resolution activities comply with Thermo Fisher’s QMS, including alignment with CAPA, complaint handling, and escalation processes.
- Maintain compliance with applicable global regulatory requirements (e.g., FDA 21 CFR Part 820/210/211, ISO 13485, ISO 9001, as applicable).
- Support audit readiness and participate in internal and external audits related to customer complaints and defect management.
Customer Issue Intake & Case Management
- Lead the daily intake and documentation of customer-reported defects across multiple channels.
- Ensure accurate and complete case creation, including assignment of unique identifiers and proper documentation within approved systems.
- Establish and maintain standardized severity classification criteria to assess risk and customer impact.
Triage, Escalation & Prioritization
- Evaluate and triage incoming issues to determine appropriate escalation pathways and urgency.
- Assign severity levels and prioritize cases based on product risk, regulatory impact, and customer criticality.
- Drive immediate response and visibility for high-severity or critical escalations.
Cross-Functional Coordination & Ownership
- Assign case ownership to appropriate functions (e.g., Quality, Manufacturing, R&D, Supply Chain, Customer Support).
- Lead cross-functional collaboration to ensure timely investigation, root cause analysis, and resolution.
- Track progress, ensure accountability, and proactively remove barriers to resolution.
Communication & Stakeholder Engagement
- Serve as the central point of coordination for customer defect communications.
- Ensure consistent, accurate, and timely communication across internal stakeholders and customer-facing teams.
- Consolidate communications for similar or recurring issues to maintain alignment and clarity.
- Provide regular status updates to leadership and stakeholders on open and critical cases.
Data Analytics & Continuous Improvement
- Develop and monitor key performance indicators (KPIs), including response time, resolution time, backlog, and recurrence trends.
- Analyze defect data to identify systemic issues and drive preventive actions.
- Partner with Quality and Engineering teams to implement corrective and preventive actions (CAPA).
- Drive process improvements to enhance efficiency, compliance, and customer experience.
Minimum Qualifications (Basic Requirements)
- Bachelor’s degree in Engineering (Quality, Manufacturing, Mechanical, Industrial, or related discipline).
- 7+ years of experience in quality engineering, manufacturing engineering, or a related technical field.
- Demonstrated experience managing customer complaints, defect tracking systems, or escalation processes within a regulated environment.
- Strong knowledge of Quality Management Systems (QMS), including CAPA, root cause analysis (RCA), and risk management tools (e.g., FMEA).
- Proven ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment.
Preferred Qualifications
- Experience in life sciences, medical devices, diagnostics, or pharmaceutical manufacturing environments.
- Familiarity with complaint handling and regulatory reporting requirements (e.g., MDR, vigilance reporting).
- Experience with case management or defect tracking systems (e.g., Salesforce, ServiceNow, TrackWise, Jira).
- Lean Six Sigma certification (Green Belt or Black Belt) or equivalent continuous improvement training.
- Experience supporting regulatory inspections and audits.
Knowledge, Skills, Abilities
- Strong analytical and problem-solving capabilities with attention to detail.
- Excellent written and verbal communication skills, including the ability to communicate complex issues clearly to diverse audiences.
- Ability to assess risk and make sound decisions under pressure.
- Strong organizational skills with the ability to manage multiple high-impact issues simultaneously.
- Demonstrated leadership and influencing skills in a matrixed organization.
- Continuous improvement mindset with a focus on operational excellence and customer satisfaction.
- May require occasional travel (up to 20%).
Our Mission is to enable our customers to make the world healthier, cleaner, and safer.
As one team of 100,000+ colleagues, we share a common set of values – Integrity, Intensity, Innovation, and Involvement – working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need.
Compensation and Benefits
The salary range estimated for this position based in New York is $118,100.00–$177,200.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Work Schedule
Standard Office Hours (40/wk)
Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office
Job Description
At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. As part of our team, you’ll help enable our customers to make the world healthier, cleaner, and safer.
The Sr. Quality Program Manager, Customer Defect Tracking & Resolution will lead the global intake, triage, tracking, escalation, and communication of customer-reported defects and quality issues. This role is responsible for ensuring a robust, compliant, and scalable process aligned with Thermo Fisher’s Quality Management System (QMS), applicable regulatory requirements (e.g., FDA, ISO), and customer expectations.
The successful candidate will bring strong technical expertise in quality or manufacturing engineering, combined with leadership capabilities to drive cross-functional collaboration, timely issue resolution, and continuous improvement.
Key Responsibilities
Quality & Compliance Leadership
- Ensure all customer defect tracking and resolution activities comply with Thermo Fisher’s QMS, including alignment with CAPA, complaint handling, and escalation processes.
- Maintain compliance with applicable global regulatory requirements (e.g., FDA 21 CFR Part 820/210/211, ISO 13485, ISO 9001, as applicable).
- Support audit readiness and participate in internal and external audits related to customer complaints and defect management.
Customer Issue Intake & Case Management
- Lead the daily intake and documentation of customer-reported defects across multiple channels.
- Ensure accurate and complete case creation, including assignment of unique identifiers and proper documentation within approved systems.
- Establish and maintain standardized severity classification criteria to assess risk and customer impact.
Triage, Escalation & Prioritization
- Evaluate and triage incoming issues to determine appropriate escalation pathways and urgency.
- Assign severity levels and prioritize cases based on product risk, regulatory impact, and customer criticality.
- Drive immediate response and visibility for high-severity or critical escalations.
Cross-Functional Coordination & Ownership
- Assign case ownership to appropriate functions (e.g., Quality, Manufacturing, R&D, Supply Chain, Customer Support).
- Lead cross-functional collaboration to ensure timely investigation, root cause analysis, and resolution.
- Track progress, ensure accountability, and proactively remove barriers to resolution.
Communication & Stakeholder Engagement
- Serve as the central point of coordination for customer defect communications.
- Ensure consistent, accurate, and timely communication across internal stakeholders and customer-facing teams.
- Consolidate communications for similar or recurring issues to maintain alignment and clarity.
- Provide regular status updates to leadership and stakeholders on open and critical cases.
Data Analytics & Continuous Improvement
- Develop and monitor key performance indicators (KPIs), including response time, resolution time, backlog, and recurrence trends.
- Analyze defect data to identify systemic issues and drive preventive actions.
- Partner with Quality and Engineering teams to implement corrective and preventive actions (CAPA).
- Drive process improvements to enhance efficiency, compliance, and customer experience.
Minimum Qualifications (Basic Requirements)
- Bachelor’s degree in Engineering (Quality, Manufacturing, Mechanical, Industrial, or related discipline).
- 7+ years of experience in quality engineering, manufacturing engineering, or a related technical field.
- Demonstrated experience managing customer complaints, defect tracking systems, or escalation processes within a regulated environment.
- Strong knowledge of Quality Management Systems (QMS), including CAPA, root cause analysis (RCA), and risk management tools (e.g., FMEA).
- Proven ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment.
Preferred Qualifications
- Experience in life sciences, medical devices, diagnostics, or pharmaceutical manufacturing environments.
- Familiarity with complaint handling and regulatory reporting requirements (e.g., MDR, vigilance reporting).
- Experience with case management or defect tracking systems (e.g., Salesforce, ServiceNow, TrackWise, Jira).
- Lean Six Sigma certification (Green Belt or Black Belt) or equivalent continuous improvement training.
- Experience supporting regulatory inspections and audits.
Knowledge, Skills, Abilities
- Strong analytical and problem-solving capabilities with attention to detail.
- Excellent written and verbal communication skills, including the ability to communicate complex issues clearly to diverse audiences.
- Ability to assess risk and make sound decisions under pressure.
- Strong organizational skills with the ability to manage multiple high-impact issues simultaneously.
- Demonstrated leadership and influencing skills in a matrixed organization.
- Continuous improvement mindset with a focus on operational excellence and customer satisfaction.
- May require occasional travel (up to 20%).
Our Mission is to enable our customers to make the world healthier, cleaner, and safer.
As one team of 100,000+ colleagues, we share a common set of values – Integrity, Intensity, Innovation, and Involvement – working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need.
Compensation and Benefits
The salary range estimated for this position based in New York is $118,100.00–$177,200.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
See all Program Manager Jobs at Thermo Fisher Scientific
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Program Manager Jobs at Thermo Fisher Scientific.
Get Access To All JobsTips for Finding Program Manager Jobs at Thermo Fisher Scientific
Frame credentials around regulated industry PM work
Thermo Fisher prioritizes Program Managers with experience in FDA-regulated or GxP environments. Certifications like PMP are expected, but documented experience managing timelines in pharma, biotech, or medical device settings carries more weight in their screening process.
Target roles tied to product or platform divisions
Thermo Fisher hires Program Managers across distinct divisions like Life Sciences Solutions and Specialty Diagnostics. Applying to roles aligned with a specific product group increases your chances of reaching a hiring team with active sponsorship budget and established immigration workflows.
Search open Program Manager roles through Migrate Mate
Use Migrate Mate to filter Thermo Fisher Program Manager openings by visa type, so you're applying only to roles where sponsorship has already been confirmed, rather than cold-applying and asking about immigration support mid-process.
Clarify OPT or CPT authorization before your first interview
If you're on F-1 status, confirm whether the role qualifies under STEM OPT extension criteria. Thermo Fisher participates in E-Verify, which is required for STEM OPT employers, so your CPT or OPT authorization must be in place before your start date.
Align your offer acceptance timeline with H-1B cap registration
USCIS H-1B cap registration opens each March for an October 1 start. If you receive an offer in late winter, coordinate with Thermo Fisher's immigration team immediately so your registration is submitted in that cycle rather than deferred a full year.
Understand how PERM labor certification affects your green card path
Thermo Fisher sponsors EB-2 and EB-3 Green Cards, both of which require PERM labor certification through DOL. The process typically takes 12 to 18 months before USCIS petition filing, so raise long-term sponsorship intentions during offer negotiation, not after your first year.
Frequently Asked Questions
Does Thermo Fisher Scientific sponsor H-1B visas for Program Managers?
Yes, Thermo Fisher Scientific sponsors H-1B visas for Program Manager roles. The company has an established immigration process and works with external immigration counsel to file petitions across its divisions. Because H-1B sponsorship is employer-initiated, you'll want to confirm sponsorship intent with the recruiter early in the process, before reaching the offer stage.
Which visa types does Thermo Fisher Scientific commonly use for Program Manager roles?
Thermo Fisher sponsors H-1B visas for most Program Manager hires requiring nonimmigrant work authorization, and supports TN visa status for Canadian and Mexican nationals in qualifying specialty occupations. For longer-term employees, the company also pursues EB-2 and EB-3 Green Card sponsorship through the PERM labor certification process via DOL. F-1 OPT and CPT are also recognized, provided the candidate is enrolled at or recently graduated from a qualifying U.S. institution.
What qualifications does Thermo Fisher Scientific expect for Program Manager roles?
Thermo Fisher typically expects a bachelor's degree in a life sciences, engineering, or business-related field, often with a preference for candidates holding a PMP certification or equivalent. Hands-on experience managing cross-functional programs in regulated industries such as pharmaceuticals, diagnostics, or medical devices is heavily weighted. For senior-level openings, prior exposure to stage-gate development processes or supply chain program oversight in a GxP environment is commonly required.
How do I apply for Program Manager jobs at Thermo Fisher Scientific?
You can browse open Program Manager positions on Thermo Fisher's careers portal or use Migrate Mate to filter roles by visa sponsorship type so you're only viewing positions where sponsorship has been confirmed. When applying, tailor your resume to reflect regulated industry PM experience, as Thermo Fisher's applicant tracking screens heavily for GxP and cross-functional program delivery language. Follow up with the recruiter to confirm visa sponsorship availability before investing significant time in the interview process.
How do I plan my timeline if I need H-1B sponsorship to work at Thermo Fisher Scientific?
If you need an H-1B and don't currently hold one, plan around the USCIS cap registration window, which opens each March for an October 1 start date. That means accepting an offer, completing registration, and waiting for lottery selection before you can begin on H-1B status. Thermo Fisher's immigration team can file under premium processing to reduce USCIS adjudication time to roughly 15 business days once selected, but the lottery timing is fixed and can't be expedited.