Customer Success Jobs at Toast with Visa Sponsorship
Customer Success roles at Toast sit at the intersection of hospitality technology and hands-on client relationships, supporting restaurant operators through onboarding, adoption, and growth. Toast has a consistent track record of sponsoring international talent in this function across multiple visa categories.
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Get Access To All JobsINTRODUCTION
After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. As a Retail Account Executive, you will be part of a founding team that is transforming the way convenience stores, grocery stores, and bottle shops operate. Using a consultative approach, you will prospect, build relationships, and sign up new accounts. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion, sales expertise, and entrepreneurial spirit to help us build the Toast brand in an assigned geographic territory.
A Day In The Life (Responsibilities)
- Use a consultative approach to prospect, build relationships, and sign up new convenience stores, grocery stores and bottle shops
- Generate lists of prospective convenience stores, grocery stores, and bottle shops and manage the entire sales cycle from initial call to close
- Conduct demos and develop a solution that best meets the prospect’s needs
- Partner with teams across the business to ensure that expectations set during the sales process are met in delivery
- Leverage Salesforce (our CRM) to manage all sales activities
- Understand the competitive landscape and determine how to best position Toast in the market
What You’ll Need To Thrive (Requirements)
- An entrepreneurial and feedback-driven mindset
- Strong communication, organizational, and presentation skills with the ability to sell and negotiate at all decision-making levels
- Proven track record of success in meeting and exceeding goals
- Ability to work in a fast-paced, entrepreneurial and team environment
- Self-motivated, creative, flexible, and willing to navigate ambiguity
- Lives in or in proximity to market and willingness to travel 25% or more
What will help you stand out (Nonessential Skills/Nice to Haves)
- Retail operations experience
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. The estimated Total Targeted Cash compensation range for this role is listed below. Total Targeted Cash for this role includes base salary, commission, and bonus (if eligible). This role qualifies for uncapped commissions. The starting salary will be determined based on skills, experience, and geographic location. In addition to cash compensation, our total rewards components include benefits and equity (if eligible). Total Targeted Cash $128,000—$205,000 USD
How Toast Uses AI In Its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
- For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
INTRODUCTION
After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. As a Retail Account Executive, you will be part of a founding team that is transforming the way convenience stores, grocery stores, and bottle shops operate. Using a consultative approach, you will prospect, build relationships, and sign up new accounts. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion, sales expertise, and entrepreneurial spirit to help us build the Toast brand in an assigned geographic territory.
A Day In The Life (Responsibilities)
- Use a consultative approach to prospect, build relationships, and sign up new convenience stores, grocery stores and bottle shops
- Generate lists of prospective convenience stores, grocery stores, and bottle shops and manage the entire sales cycle from initial call to close
- Conduct demos and develop a solution that best meets the prospect’s needs
- Partner with teams across the business to ensure that expectations set during the sales process are met in delivery
- Leverage Salesforce (our CRM) to manage all sales activities
- Understand the competitive landscape and determine how to best position Toast in the market
What You’ll Need To Thrive (Requirements)
- An entrepreneurial and feedback-driven mindset
- Strong communication, organizational, and presentation skills with the ability to sell and negotiate at all decision-making levels
- Proven track record of success in meeting and exceeding goals
- Ability to work in a fast-paced, entrepreneurial and team environment
- Self-motivated, creative, flexible, and willing to navigate ambiguity
- Lives in or in proximity to market and willingness to travel 25% or more
What will help you stand out (Nonessential Skills/Nice to Haves)
- Retail operations experience
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. The estimated Total Targeted Cash compensation range for this role is listed below. Total Targeted Cash for this role includes base salary, commission, and bonus (if eligible). This role qualifies for uncapped commissions. The starting salary will be determined based on skills, experience, and geographic location. In addition to cash compensation, our total rewards components include benefits and equity (if eligible). Total Targeted Cash $128,000—$205,000 USD
How Toast Uses AI In Its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
- For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
See all 45+ Customer Success at Toast jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success at Toast roles.
Get Access To All JobsTips for Finding Customer Success Jobs at Toast Jobs
Frame your experience around restaurant technology outcomes
Toast hires Customer Success candidates who can speak to measurable client impact, not just relationship management. Quantify onboarding completion rates, churn reduction, or upsell results from prior roles to stand out against candidates with SaaS-only backgrounds.
Verify your role qualifies as a specialty occupation
H-1B eligibility for Customer Success positions depends on whether the role requires a degree in a specific field. Toast's CS roles often involve technical implementation and data analysis, which strengthens the specialty occupation argument USCIS evaluates during petition review.
Target Toast's enterprise and mid-market CS openings specifically
Toast's larger enterprise and mid-market Customer Success roles are more likely to have defined educational requirements tied to business, hospitality management, or technology, making them stronger candidates for H-1B sponsorship than entry-level onboarding positions.
Time your application around the H-1B registration window
If you need cap-subject H-1B sponsorship, Toast must register you in March for an October 1 start. Securing an offer by January or February gives the hiring team enough runway to clear internal approvals before USCIS opens registration.
Use Migrate Mate to filter Customer Success openings at Toast by visa type
Searching broadly across job boards won't tell you which Toast postings are open to sponsorship. Migrate Mate surfaces Customer Success roles at Toast filtered by visa category, so you're applying to positions where sponsorship is already on the table.
Negotiate sponsorship terms before signing your offer letter
Confirm whether Toast will cover USCIS filing fees, legal counsel, and premium processing before you accept. Customer Success candidates with competing offers have the most leverage to negotiate these terms at the offer stage, not after onboarding begins.
Customer Success at Toast jobs are hiring across the US. Find yours.
Find Customer Success at Toast JobsFrequently Asked Questions
Does Toast sponsor H-1B visas for Customer Success?
Yes, Toast sponsors H-1B visas for Customer Success roles where the position qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant field. Roles focused on technical implementation, data-driven account management, or enterprise onboarding tend to have the strongest specialty occupation argument. If you're targeting a specific posting, confirm the educational requirements listed match your degree field before applying.
How do I apply for Customer Success jobs at Toast?
You can browse and apply for Customer Success positions at Toast directly through their careers page or through Migrate Mate, which filters open roles by visa sponsorship eligibility. When applying, tailor your resume to highlight client onboarding, product adoption metrics, and any experience with point-of-sale or restaurant technology platforms. Mentioning your visa status early in the recruiter screen avoids delays later in the process.
Which visa types does Toast use for Customer Success hires?
Toast sponsors H-1B visas for qualified Customer Success professionals and supports F-1 OPT and OPT STEM extensions for recent graduates. TN visas are an option for Canadian and Mexican nationals in qualifying roles. For longer-term employees, Toast has supported EB-2 and EB-3 Green Card pathways, which typically become available after you've established tenure in the role.
What qualifications does Toast expect for Customer Success roles?
Toast's Customer Success roles typically require a bachelor's degree in business, hospitality management, or a technology-related field, along with prior experience in SaaS or restaurant operations. Familiarity with CRM platforms and a demonstrated ability to manage multi-site restaurant accounts are common differentiators. Enterprise-level positions often expect three or more years of B2B customer success experience with measurable retention outcomes.
How do I plan my timeline if I need H-1B sponsorship at Toast?
The H-1B cap runs on a strict annual cycle. USCIS opens registration in March, and if selected, work authorization begins October 1. To meet that window, aim to have a signed offer from Toast by February at the latest. If you're currently on F-1 OPT, you can begin before October 1 and transition to H-1B status on the start date without a gap in employment authorization.
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