Customer Service Management Jobs at UniFirst with Visa Sponsorship
UniFirst hires Customer Service Management professionals to lead service teams across its uniform and workwear operations. The company has a track record of working through visa sponsorship for qualified candidates in this function, making it a realistic target if you're on an H-1B, OPT, or TN.
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Get Access To All JobsAt UniFirst, we Always Deliver —for our customers and our people. As a Route Service Representative (RSR), you’ll be the face of UniFirst to our customers, building strong relationships and ensuring their needs are met with reliability, professionalism, and care. This is a dynamic role for someone who enjoys being on the move, engaging with customers, and taking ownership of their route.
You’ll manage deliveries and pickups, grow your customer accounts, and work independently while representing a company with a strong culture and a nationwide presence. If you’re customer-focused, motivated, and ready to thrive in a field-based service role, this could be your next great opportunity.
What Your Role Entails:
- Manage an Assigned Route: Serve as the primary point of contact for customers, delivering and picking garments and products daily.
- Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
- Deliver Consistent, Reliable Service: Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction.
- Grow Customer Relationships: Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.
- Drive Sales Growth: Identify upselling opportunities and grow your route, increasing your earning potential.
- Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.
- Engage in a Physically Active Role: Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.
- Contribute to Service Excellence: Troubleshoot service issues, manage inventory, and ensure compliance with safety standards.
- Maintain a Predictable Schedule: Monday–Friday daytime hours with no nights, weekends – servicing the same route and customers each week to build consistency and trust.
Core Competencies
- Customer-Centric Mindset & Relationship Building: You consistently deliver outstanding service that exceeds expectations, building lasting trust with every customer on your route. You understand that each interaction is an opportunity to strengthen relationships and grow business.
- Time Management, Route Efficiency & Safety Awareness: You manage your route with precision, balancing timely deliveries and pickups with safe driving practices. You maintain a consistent schedule, handle unexpected challenges with ease, and ensure each stop receives the same level of quality service and care.
- Dependability, Problem-Solving & Professional Communication: You take ownership of your responsibilities, showing up prepared, following through on commitments, and representing UniFirst with professionalism. You communicate effectively with customers and internal teams, quickly addressing needs or concerns, and finding solutions that support both service excellence and business growth.
- Sales & Upselling Mindset: You identify opportunities to introduce new garments, products and services that benefit the customer, driving additional revenue while enhancing the value you provide. You approach upselling as a way to strengthen customer relationships, ensuring their needs are met with the right solutions at the right time.
Why You’ll Enjoy This Role
- Consistent Customer Connections: Service the same set of customers on your dedicated route, building trust and strong, long-term relationships.
- Earning from Day One: This is a commissioned role from your first day in the field, with your income growing as you expand and upsell your route.
- Make a Direct Impact: Be the face of UniFirst for your customers—delivering great service, resolving issues, and helping their businesses succeed.
Qualifications
What You Bring to UniFirst
- Driver’s License & Safe Driving Record: Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
- DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam.
- Educational Requirements: High school diploma, GED, or military service required.
- Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
- Relevant Experience: Prior experience in customer service, route sales, or delivery roles is a plus!
- Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
- Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.
You Will Benefit From:
- Competitive Compensation: Competitive wages, 401(k) with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
- Training & Development: Formal training through our SCP program to set you up for success as an RSR.
- Career Development: Continuous training and growth opportunities.
- Company Culture: A supportive and inclusive workplace rooted in a strong sense of community.
- Stability & Work-Life Balance: Monday–Friday daytime schedule, no nights or weekends.
- Inclusive Culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives.
Join UniFirst for a Rewarding Career
At UniFirst, you'll find opportunities for advancement in a supportive and diverse environment. If you're ready to take on a dynamic, customer-focused role with plenty of room for growth, we’d love to hear from you!
About UniFirst
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call 800-347-7888 to let us know the nature of your request.
UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.
At UniFirst, we Always Deliver —for our customers and our people. As a Route Service Representative (RSR), you’ll be the face of UniFirst to our customers, building strong relationships and ensuring their needs are met with reliability, professionalism, and care. This is a dynamic role for someone who enjoys being on the move, engaging with customers, and taking ownership of their route.
You’ll manage deliveries and pickups, grow your customer accounts, and work independently while representing a company with a strong culture and a nationwide presence. If you’re customer-focused, motivated, and ready to thrive in a field-based service role, this could be your next great opportunity.
What Your Role Entails:
- Manage an Assigned Route: Serve as the primary point of contact for customers, delivering and picking garments and products daily.
- Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
- Deliver Consistent, Reliable Service: Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction.
- Grow Customer Relationships: Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.
- Drive Sales Growth: Identify upselling opportunities and grow your route, increasing your earning potential.
- Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.
- Engage in a Physically Active Role: Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.
- Contribute to Service Excellence: Troubleshoot service issues, manage inventory, and ensure compliance with safety standards.
- Maintain a Predictable Schedule: Monday–Friday daytime hours with no nights, weekends – servicing the same route and customers each week to build consistency and trust.
Core Competencies
- Customer-Centric Mindset & Relationship Building: You consistently deliver outstanding service that exceeds expectations, building lasting trust with every customer on your route. You understand that each interaction is an opportunity to strengthen relationships and grow business.
- Time Management, Route Efficiency & Safety Awareness: You manage your route with precision, balancing timely deliveries and pickups with safe driving practices. You maintain a consistent schedule, handle unexpected challenges with ease, and ensure each stop receives the same level of quality service and care.
- Dependability, Problem-Solving & Professional Communication: You take ownership of your responsibilities, showing up prepared, following through on commitments, and representing UniFirst with professionalism. You communicate effectively with customers and internal teams, quickly addressing needs or concerns, and finding solutions that support both service excellence and business growth.
- Sales & Upselling Mindset: You identify opportunities to introduce new garments, products and services that benefit the customer, driving additional revenue while enhancing the value you provide. You approach upselling as a way to strengthen customer relationships, ensuring their needs are met with the right solutions at the right time.
Why You’ll Enjoy This Role
- Consistent Customer Connections: Service the same set of customers on your dedicated route, building trust and strong, long-term relationships.
- Earning from Day One: This is a commissioned role from your first day in the field, with your income growing as you expand and upsell your route.
- Make a Direct Impact: Be the face of UniFirst for your customers—delivering great service, resolving issues, and helping their businesses succeed.
Qualifications
What You Bring to UniFirst
- Driver’s License & Safe Driving Record: Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
- DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam.
- Educational Requirements: High school diploma, GED, or military service required.
- Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
- Relevant Experience: Prior experience in customer service, route sales, or delivery roles is a plus!
- Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
- Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.
You Will Benefit From:
- Competitive Compensation: Competitive wages, 401(k) with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
- Training & Development: Formal training through our SCP program to set you up for success as an RSR.
- Career Development: Continuous training and growth opportunities.
- Company Culture: A supportive and inclusive workplace rooted in a strong sense of community.
- Stability & Work-Life Balance: Monday–Friday daytime schedule, no nights or weekends.
- Inclusive Culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives.
Join UniFirst for a Rewarding Career
At UniFirst, you'll find opportunities for advancement in a supportive and diverse environment. If you're ready to take on a dynamic, customer-focused role with plenty of room for growth, we’d love to hear from you!
About UniFirst
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call 800-347-7888 to let us know the nature of your request.
UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.
See all 111+ Customer Service Management at UniFirst jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management at UniFirst roles.
Get Access To All JobsTips for Finding Customer Service Management Jobs at UniFirst Jobs
Frame your operations experience strategically
UniFirst Customer Service Management roles center on team leadership, service delivery metrics, and client retention in a B2B environment. Tailor your resume to surface those competencies directly, not just general customer service background.
Target district and regional postings first
UniFirst fills Customer Service Management positions across its route-based service centers nationally. Applying to locations with active postings in your region is more effective than targeting corporate-level roles, which have narrower sponsorship flexibility.
Clarify your visa type before the offer stage
If you're on F-1 OPT, confirm whether your STEM extension applies to your role classification. USCIS defines eligibility by SOC code, and Customer Service Management positions may or may not qualify depending on how UniFirst classifies the role internally.
Understand the LCA filing timeline for H-1B transfers
If you're transferring an existing H-1B to UniFirst, your new employer must file a Labor Condition Application with DOL before the petition can proceed. Build at least three to four weeks into your expected start date to account for this step.
Search verified sponsorship-filtered listings on Migrate Mate
Filter Customer Service Management openings at UniFirst by visa type on Migrate Mate to confirm which postings align with your sponsorship situation before applying, saving time you'd otherwise spend chasing roles that won't move forward.
Prepare for TN category documentation early
If you're Canadian or Mexican, the TN visa covers management roles in certain qualifying categories. Have your employer offer letter, degree credentials, and role description aligned to the applicable TN classification before crossing the border for admission.
Customer Service Management at UniFirst jobs are hiring across the US. Find yours.
Find Customer Service Management at UniFirst JobsFrequently Asked Questions
Does UniFirst sponsor H-1B visas for Customer Service Managements?
Yes, UniFirst has sponsored H-1B visas for Customer Service Management positions. Sponsorship availability depends on the specific role, location, and hiring cycle. Your strongest approach is applying to active postings directly and raising your visa situation with the recruiter early in the process, rather than assuming all openings carry sponsorship.
Which visa types are commonly used for Customer Service Management roles at UniFirst?
UniFirst has supported H-1B, F-1 OPT, F-1 CPT, TN, and J-1 visa holders in this function. H-1B is the most common long-term path for non-Australian, non-Canadian candidates. TN is available to Canadian and Mexican nationals in qualifying management categories. F-1 OPT and CPT work during or shortly after degree completion.
What qualifications or experience does UniFirst expect for Customer Service Management roles?
UniFirst Customer Service Management positions typically require a bachelor's degree and experience leading service teams in a B2B or operations-heavy environment. Familiarity with route-based service models, client relationship management, and performance metrics is valued. Candidates who can demonstrate measurable outcomes in retention or team productivity tend to advance further in the hiring process.
How do I apply for Customer Service Management jobs at UniFirst?
You can browse open Customer Service Management positions at UniFirst filtered by visa sponsorship type on Migrate Mate, which surfaces roles verified for international candidates. Apply directly through UniFirst's careers portal once you've identified a suitable posting. Flag your visa status early with the recruiter so sponsorship eligibility can be confirmed before the process advances.
How do I plan my timeline if UniFirst needs to file an H-1B petition for me?
If you're a new H-1B applicant, your petition must go through the USCIS annual lottery, which opens in March for an October 1 start date. If you already hold an H-1B with another employer, UniFirst can file a transfer petition at any time and you're authorized to work from the receipt notice date. Factor in DOL Labor Condition Application processing when planning your start date.
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