INTRODUCTION

The Product Analyst is responsible for supporting the definition, delivery, and success of WellSky's current and future solutions. The scope of this job includes working with stakeholders to solidify solution requirements while becoming an expert at defining, analyzing, and documenting software-integration requirements. We invite you to apply today and join us in shaping the future of healthcare!

ROLE AND RESPONSIBILITIES

• Manage requirements RCM initiatives in JIRA, ensure availability to scrum team, collaborate and track prioritization, and adhere to agile development principles with support from the solution manager.
• Partner with Engineering, Client Experience, and Professional Services to help clarify requirements and support day-to-day delivery needs.
• Maintain current solution documentation and support compliance processes.
• Assist with the creation and maintenance of learning guides and enablement materials for new and enhanced RCM features, including documenting workflows, expected behaviors, and common scenarios to support internal teams and client understanding.
• Perform analysis and validation of RCM workflows (billing, claims, payer processes, revenue impacts) to ensure solutions align with defined requirements.
• Support solution rollout activities by helping document gaps, triage feedback, and escalate issues appropriately.
• Demonstrate and effectively articulate current and planned solution features functionality to internal stakeholders.
• Facilitate collaboration with stakeholders to create user stories based on defined requirements for small- to medium-sized projects that follow standard practices and guidelines.
• Gather success criteria data and report on solution metrics, key performance indicators, and client adoption.
• Perform other job duties as assigned.

BASIC QUALIFICATIONS

• Bachelor's Degree or equivalent work experience.
• At least 0-2 years relevant work experience.
• Experience with Revenue Cycle Management (RCM) processes, including billing, claims management, payer interactions, or revenue operations.
• Strong technical aptitude, with the ability to analyze system workflows, understand technical requirements, and collaborate effectively with engineering teams.
• Interest in or exposure to Artificial Intelligence (AI) and emerging technologies, with a curiosity for how they can enhance healthcare workflows and solutions.

PREFERRED QUALIFICATIONS

• Experience supporting product management activities, such as backlog grooming, requirements documentation, or feature validation within an Agile development environment.
• Experience assisting with product backlog maintenance and refinement activities in JIRA, including validating requirements, updating priorities, and tracking cross-team dependencies.

JOB EXPECTATIONS

• Willing to travel up to 20% based on business needs.
• Willing to work additional or irregular hours as needed.
• Must work in accordance with applicable security policies and procedures to safeguard company and client information.
• Must be able to sit and view a computer screen for extended periods of time.

LOCATION

LI-Onsite

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical with Rx, dental, and vision benefits.
• Mental Health support through EAP.
• Generous paid time off, plus 13 paid holidays.
• 100% vested 401(K) retirement plans.
• Educational assistance up to $2500 per year.