Customer Service Jobs at Xylem with Visa Sponsorship
Xylem hires Customer Service professionals to support water and environmental infrastructure clients across technical and account management functions. The company has a consistent track record of sponsoring international workers in this function, covering multiple visa categories from OPT through permanent residency pathways.
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Get Access To All JobsINTRODUCTION
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
We’re Hiring for a Customer Service Representative in Yellow Springs!
THE ROLE:
The role of the Customer Service Representative is crucial to ensuring an elevated customer experience and seamless order coordination within the Customer Success team. This position plays a vital role in ensuring order accuracy and efficiency with collaboration between customer, sales teams, logistics and operations.
This is a hybrid role with 2 days a week working in the office and 3 days from home, after the initial training period.
CORE RESPONSIBILITIES:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
- Provide service and support to customer and YSI locations worldwide
- Process orders, received via e-mail, phone, EDI and eCommerce
- Order management, communicating with Product lead Teams.
- Engage with customers to clarify order details, provide order updates, and resolve issues
- Process RMA’s, credits, restocking fees for product returns
- Coordinate and respond to customer requests for information involving other internal departments such as accounting, shipping, planning/scheduling and technical support
- Collaborate cross-functionally to streamline order processing and order fulfillment
QUALIFICATIONS
- High school diploma or GED required
- Bachelors in business administration or equivalent experience preferred
- 2+ years' experience in fast paced global customer service environment
- Microsoft Office and knowledge or order processing software and workflows
- Prefer experience with Oracle 11i software system or SAP
- CRM experience a plus
- Experience working with Export processes.
- Outstanding written and verbal communications with a desire to delight the customer!
- Have a mindset of process improvement with an eye towards efficiency and innovation.
PHYSICAL DEMANDS
(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- Regularly required to sit
INTRODUCTION
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
We’re Hiring for a Customer Service Representative in Yellow Springs!
THE ROLE:
The role of the Customer Service Representative is crucial to ensuring an elevated customer experience and seamless order coordination within the Customer Success team. This position plays a vital role in ensuring order accuracy and efficiency with collaboration between customer, sales teams, logistics and operations.
This is a hybrid role with 2 days a week working in the office and 3 days from home, after the initial training period.
CORE RESPONSIBILITIES:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
- Provide service and support to customer and YSI locations worldwide
- Process orders, received via e-mail, phone, EDI and eCommerce
- Order management, communicating with Product lead Teams.
- Engage with customers to clarify order details, provide order updates, and resolve issues
- Process RMA’s, credits, restocking fees for product returns
- Coordinate and respond to customer requests for information involving other internal departments such as accounting, shipping, planning/scheduling and technical support
- Collaborate cross-functionally to streamline order processing and order fulfillment
QUALIFICATIONS
- High school diploma or GED required
- Bachelors in business administration or equivalent experience preferred
- 2+ years' experience in fast paced global customer service environment
- Microsoft Office and knowledge or order processing software and workflows
- Prefer experience with Oracle 11i software system or SAP
- CRM experience a plus
- Experience working with Export processes.
- Outstanding written and verbal communications with a desire to delight the customer!
- Have a mindset of process improvement with an eye towards efficiency and innovation.
PHYSICAL DEMANDS
(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- Regularly required to sit
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Get Access To All JobsTips for Finding Customer Service Jobs at Xylem Jobs
Frame your technical fluency in water solutions
Xylem's Customer Service roles support clients managing pumps, treatment systems, and smart water technology. Tailor your resume to show familiarity with industrial or environmental equipment, not just general customer support experience. That distinction gets you past initial screening.
Target roles bridging technical and account support
Xylem frequently hires Customer Service professionals who sit between field engineers and end clients. Roles with titles like Technical Customer Support or Account Services Specialist are more likely to qualify as specialty occupations, which strengthens the case for H-1B sponsorship.
Use Migrate Mate to filter Xylem's open Customer Service listings by visa type
Xylem posts Customer Service positions across multiple locations with varying sponsorship eligibility. Migrate Mate lets you filter directly by visa category so you only apply to roles where your specific status, whether F-1 OPT, TN, or H-1B, is already supported.
Start OPT applications before your program ends
If you're on F-1, USCIS recommends filing your OPT EAD application up to 90 days before your program end date. Xylem's hiring timelines in Customer Service can run four to eight weeks, so applying early ensures your work authorization aligns with their onboarding window.
Ask about PERM eligibility during offer negotiation
Xylem sponsors EB-2 and EB-3 Green Cards for qualifying roles. Once you have an offer, ask HR directly whether the position has been designated for PERM labor certification, since not every Customer Service role automatically qualifies. Getting clarity early prevents timeline surprises later.
Confirm TN eligibility if you hold Canadian or Mexican citizenship
TN visas under the USMCA cover specific professional categories. Customer Service roles at Xylem that require a relevant degree in engineering technology, management, or a related field may qualify. Verify the job description maps to an approved TN category before accepting an offer that lists TN as a supported visa.
Customer Service at Xylem jobs are hiring across the US. Find yours.
Find Customer Service at Xylem JobsFrequently Asked Questions
Does Xylem sponsor H-1B visas for Customer Service roles?
Yes, Xylem sponsors H-1B visas for Customer Service positions, though eligibility depends on whether the specific role qualifies as a specialty occupation requiring a bachelor's degree or higher in a relevant field. Customer Service roles at Xylem that involve technical account management, water system support, or engineering coordination are more likely to meet that threshold than general call center positions.
Which visa types does Xylem support for Customer Service positions?
Xylem has sponsored a range of visa categories for Customer Service hires, including H-1B, F-1 OPT, F-1 CPT, TN, J-1, and EB-2 and EB-3 permanent residency pathways. The visa type supported for any given role depends on the position's requirements and your current immigration status. Confirming which categories apply to a specific listing before you apply saves time in the process.
What qualifications does Xylem expect for Customer Service roles?
Xylem's Customer Service positions in the water and environmental sector typically expect a bachelor's degree in a technical, business, or engineering-related field, along with experience supporting industrial or infrastructure clients. Familiarity with CRM platforms, order management systems, or water treatment equipment is frequently listed. Roles requiring more technical depth tend to carry stronger sponsorship support because they more clearly meet specialty occupation criteria.
How do I apply for Customer Service jobs at Xylem?
You can browse and apply for Customer Service openings at Xylem through Migrate Mate, which filters listings by visa sponsorship type so you can identify roles that match your immigration status directly. Applications go through Xylem's own careers portal, where you'll submit your resume and answer role-specific screening questions. Tailoring your application to reflect experience with environmental or industrial clients improves your odds of moving to a phone screen.
How long does Xylem's hiring and visa sponsorship process take for Customer Service roles?
Xylem's Customer Service hiring process typically spans four to eight weeks from application to offer. If H-1B sponsorship is involved, the employer-filed petition must be submitted by the April 1 cap-season deadline for an October 1 start date, meaning you need an offer well before that window. For F-1 OPT transitions or TN arrangements, timelines are shorter, but coordinating USCIS processing and start dates still requires planning at least two to three months ahead.
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