Service Tech Jobs at Xylem with Visa Sponsorship
Service Tech jobs at Xylem sit at the intersection of field operations and environmental infrastructure, covering water and wastewater systems across industrial and municipal sites. Xylem has a track record of sponsoring international talent for hands-on technical roles, making it a realistic target for visa-seeking service professionals.
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Get Access To All JobsINTRODUCTION
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Essential Duties/Principal Responsibilities:
- Service skills and repair situation management
- Responsible to complete all tasks from installation, startup, functional & performance testing, training, project closeout, warranty transition, service, and aftermarket contracts. Capability of handling PLC software modification a plus
- Responsible to identify service requirements and manage site resources to complete the activities on time. On site management of other suppliers or Xylem resources as needed.
- Conducts Total Care equipment condition audits to establish service opportunities and potential actions to lessen Customer equipment downtime
- Works with Customer’s representatives to understand equipment issues, troubleshoot and diagnose root-cause problems, and arranges necessary parts and service to resolve issues.
- Timeliness, commitment to customer, and a driving sense of urgency is a requirement
- Collaborate and manage customer communications (requests, complaints, observations, etc.) with the appropriate Xylem internal teams to bring timely resolution to Customer issues.
- Review specifications, design and scope of supply of the assigned projects in order to have a clear and detailed understanding of the requirements to help streamline onsite service completion.
- Customer Management and Communication Skills
- Actively explore and identify unmet customer needs and provide opportunity for innovative solutions. Identification and follow through for potential parts and service opportunities with customers
- Is able to work with different levels of the customer organization, to understand what information needs are required by each level, and deliver same in a timely and complete manner
- Works with Customers to identify and propose PMA contracts.
- Identification of opportunities to expand Xylem’s footprint in customer’s facilities across sister brands and competitor installations. Communicate this with both the Customer and other Xylem groups
- Responsible to prepare, organize & perform on site training related to the equipment operation, safety, and preventative maintenance.
- Reporting and documentation
- Responsible for timely completion and submittal of all activity reports (weekly) and other associated documentation.
- Responsible to identify modifications to existing product/project documentation and communicate to Customer and Xylem project team for review & approval.
- Reviews budgeted hours and confirm service labor forecast based on service activity specifics/requirements. Monitor and manage site hours to remain within budget
- Responsible to ensure all equipment on site work per safety and quality requirements and per company and project specifications.
- Follow and comply with all Environmental Safety & Health (ESH) policies.
- Participation in Xylem Watermark volunteer activities
MINIMUM QUALIFICATIONS: Education, Experience, Skills, Abilities, License/Certification:
- 3 to 5 years’ experience with Ozone oxidation process equipment in the municipal or industrial, water or wastewater fields is a plus.
- Ability to read and understand Process and Instrumentation Drawings (P & ID diagrams), Examples: hydraulic profile diagrams, gas and liquid piping or open channel, gas diffusion in liquid (porous diffusers, side stream gas injector), mechanical level control (weir), pump, valves, support and skids, etc.
- Training and repair service experience in instrumentation (flow meters, level transmitters, temperature transmitters, pressure transmitters, Dew-point analyzer, etc.).
- Experience with electrical equipment for low & medium voltage power distribution panel, conduit and cable trays, grounding and three phase network configuration, harmonics and distortion, IEEE & NEC
- Experience in controls & networks for PLC and HMI for online debugging, network troubleshooting, SCADA interface, I/O hardware and software configuration and testing, cross referencing search and code debugging.
- General knowledge on UL and CSA.
- Is able to conduct training sessions and presentations in front of groups of Customer operators, technicians, and maintenance staff.
- Requires excellent communication skills, verbal and written.
-
75% travel required within the US and Canada. Must be able to acquire and maintain a US or Canadian driver’s license and passport.
- Strong internal & external customer focus and interaction to ensure optimum relationships.
- Green Belt Certification Preferred (or willingness to acquire)
PHYSICAL DEMANDS:
(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- Regularly required to sit or stand, reach, bend and move about the facility
- Ability to use hands and fingers dexterously to operate office equipment.
- Must occasionally lift/ transport up to 35 pounds.
- Vision abilities required by this job include close vision.
WORK ENVIRONMENT:
(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- Office: Fluorescent lighting, dust, recycled air, cooling fans, semi-enclosed areas, central heating, seasonal warmer temperatures and office noise
- Shop/Field: May work around pipes, valves, electrical equipment and operating machinery such as commonly found around manufacturing facilities, construction sites, water and wastewater treatment plants.
- Travel: Frequent travel (>75%) is required to fulfill the duties listed above
Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
INTRODUCTION
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Essential Duties/Principal Responsibilities:
- Service skills and repair situation management
- Responsible to complete all tasks from installation, startup, functional & performance testing, training, project closeout, warranty transition, service, and aftermarket contracts. Capability of handling PLC software modification a plus
- Responsible to identify service requirements and manage site resources to complete the activities on time. On site management of other suppliers or Xylem resources as needed.
- Conducts Total Care equipment condition audits to establish service opportunities and potential actions to lessen Customer equipment downtime
- Works with Customer’s representatives to understand equipment issues, troubleshoot and diagnose root-cause problems, and arranges necessary parts and service to resolve issues.
- Timeliness, commitment to customer, and a driving sense of urgency is a requirement
- Collaborate and manage customer communications (requests, complaints, observations, etc.) with the appropriate Xylem internal teams to bring timely resolution to Customer issues.
- Review specifications, design and scope of supply of the assigned projects in order to have a clear and detailed understanding of the requirements to help streamline onsite service completion.
- Customer Management and Communication Skills
- Actively explore and identify unmet customer needs and provide opportunity for innovative solutions. Identification and follow through for potential parts and service opportunities with customers
- Is able to work with different levels of the customer organization, to understand what information needs are required by each level, and deliver same in a timely and complete manner
- Works with Customers to identify and propose PMA contracts.
- Identification of opportunities to expand Xylem’s footprint in customer’s facilities across sister brands and competitor installations. Communicate this with both the Customer and other Xylem groups
- Responsible to prepare, organize & perform on site training related to the equipment operation, safety, and preventative maintenance.
- Reporting and documentation
- Responsible for timely completion and submittal of all activity reports (weekly) and other associated documentation.
- Responsible to identify modifications to existing product/project documentation and communicate to Customer and Xylem project team for review & approval.
- Reviews budgeted hours and confirm service labor forecast based on service activity specifics/requirements. Monitor and manage site hours to remain within budget
- Responsible to ensure all equipment on site work per safety and quality requirements and per company and project specifications.
- Follow and comply with all Environmental Safety & Health (ESH) policies.
- Participation in Xylem Watermark volunteer activities
MINIMUM QUALIFICATIONS: Education, Experience, Skills, Abilities, License/Certification:
- 3 to 5 years’ experience with Ozone oxidation process equipment in the municipal or industrial, water or wastewater fields is a plus.
- Ability to read and understand Process and Instrumentation Drawings (P & ID diagrams), Examples: hydraulic profile diagrams, gas and liquid piping or open channel, gas diffusion in liquid (porous diffusers, side stream gas injector), mechanical level control (weir), pump, valves, support and skids, etc.
- Training and repair service experience in instrumentation (flow meters, level transmitters, temperature transmitters, pressure transmitters, Dew-point analyzer, etc.).
- Experience with electrical equipment for low & medium voltage power distribution panel, conduit and cable trays, grounding and three phase network configuration, harmonics and distortion, IEEE & NEC
- Experience in controls & networks for PLC and HMI for online debugging, network troubleshooting, SCADA interface, I/O hardware and software configuration and testing, cross referencing search and code debugging.
- General knowledge on UL and CSA.
- Is able to conduct training sessions and presentations in front of groups of Customer operators, technicians, and maintenance staff.
- Requires excellent communication skills, verbal and written.
-
75% travel required within the US and Canada. Must be able to acquire and maintain a US or Canadian driver’s license and passport.
- Strong internal & external customer focus and interaction to ensure optimum relationships.
- Green Belt Certification Preferred (or willingness to acquire)
PHYSICAL DEMANDS:
(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- Regularly required to sit or stand, reach, bend and move about the facility
- Ability to use hands and fingers dexterously to operate office equipment.
- Must occasionally lift/ transport up to 35 pounds.
- Vision abilities required by this job include close vision.
WORK ENVIRONMENT:
(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- Office: Fluorescent lighting, dust, recycled air, cooling fans, semi-enclosed areas, central heating, seasonal warmer temperatures and office noise
- Shop/Field: May work around pipes, valves, electrical equipment and operating machinery such as commonly found around manufacturing facilities, construction sites, water and wastewater treatment plants.
- Travel: Frequent travel (>75%) is required to fulfill the duties listed above
Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
See all 50+ Service Tech Jobs at Xylem
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Tech Jobs at Xylem.
Get Access To All JobsTips for Finding Service Tech Jobs at Xylem
Certify your technical credentials before applying
Xylem's Service Tech roles in water and wastewater often require state-specific certifications like a Water Treatment Operator license. Verify your credentials transfer or are recognized before your interview, since employers can't start a visa process for an unlicensed candidate.
Target Xylem's municipal contract locations strategically
Xylem deploys Service Techs through long-term municipal infrastructure contracts, so roles tied to active contracts have more stable sponsorship timelines than project-based openings. Search for positions in regions where Xylem holds utility or wastewater treatment service agreements.
Clarify your visa category before the offer stage
Service Tech roles at Xylem span OPT, TN, H-1B, and Green Card pathways depending on your background and nationality. Raise your visa status early in recruiter conversations so the hiring team can route your file to the right internal immigration contact before an offer is extended.
Use Migrate Mate to filter open Service Tech roles at Xylem by visa type
Not every Xylem Service Tech posting specifies which visa categories are supported. Migrate Mate filters active Xylem openings by sponsorship type, so you can target roles where your specific visa pathway, whether H-1B, TN, or OPT, is already confirmed.
Align your degree field to the LCA specialty occupation definition
For H-1B sponsorship, Xylem must file a Labor Condition Application with the DOL certifying the role qualifies as a specialty occupation. Engineering technology or environmental science degrees strengthen this filing significantly compared to unrelated fields, even if your hands-on experience is strong.
Account for PERM timelines if you're targeting permanent residency
EB-2 and EB-3 Green Card sponsorship through Xylem requires PERM labor certification from the DOL, a process that can run nine to eighteen months before USCIS even receives your I-140. Factor this into your timeline if you're approaching the end of a nonimmigrant status period.
Frequently Asked Questions
Does Xylem sponsor H-1B visas for Service Techs?
Yes, Xylem sponsors H-1B visas for Service Tech roles, though sponsorship depends on the specific position qualifying as a specialty occupation under USCIS criteria. Roles tied to engineering or environmental systems are stronger candidates for H-1B eligibility than general maintenance positions. Confirm the classification with Xylem's HR team during the offer process.
How do I apply for Service Tech jobs at Xylem?
You can apply through Xylem's careers portal or find filtered openings by visa type on Migrate Mate. When applying, tailor your resume to highlight field experience with water, wastewater, or industrial equipment systems. Reference any operator certifications prominently, as these are frequently listed as requirements for Service Tech postings at Xylem.
Which visa types does Xylem commonly use for Service Tech roles?
Xylem supports several visa categories for Service Tech positions, including H-1B for specialty occupation roles, TN visa for Canadian and Mexican nationals in qualifying technical fields, F-1 OPT and CPT for recent graduates, J-1 visa for exchange-based placements, and EB-2 or EB-3 immigrant visas for candidates pursuing a Green Card through employer sponsorship.
What qualifications does Xylem expect for Service Tech positions?
Xylem typically looks for candidates with hands-on experience servicing pumps, motors, or water treatment systems, alongside relevant technical education in mechanical, electrical, or environmental engineering fields. State operator certifications for water or wastewater treatment strengthen your profile significantly. Some roles specify experience with SCADA systems or industrial controls used in municipal infrastructure environments.
How do I plan my timeline if Xylem is sponsoring my H-1B?
The H-1B cap lottery runs once per year with registrations opening in March and an October 1 start date for selected petitions. If you're on F-1 OPT, confirm your OPT expiration date against this timeline. A cap-gap extension covers your status if OPT expires between April and October while your H-1B petition is pending with USCIS.