Contact Center Specialist Jobs in Utah

Job Summary

The Business Development Manager – Energy serves as a customer-facing salesperson responsible for managing business development efforts engineered projects and applications specific to the sited discipline. This role is responsible for driving growth, supporting hub strategy execution, and collaborating with industry managers and regional teams. The ideal candidate has a background in engineering and sales, with experience in application-based selling and stakeholder engagement within the segment. This position is an individual contributor role and does not include formal people management responsibilities.

The Business Development Manager – Energy is an experienced sales professional working with low voltage technology in the Transmission and Distribution sector of the US National Electrical Grid. They have an understanding of devices used within this area of focus specific to, but not limited in, high voltage equipment, application and technical theory behind need and deployment as well as an understanding of how control and telemetry are deployed in this space. This person has an advanced understanding of devices and software tools to enhance both telemetry and control in the modernization efforts within the segment.

Responsibilities

• Manage business development efforts within the Applications & Engineered Projects Hub, ensuring alignment with segment and industry strategies.
• Collaborate with engineering, product, and industry teams to develop tailored customer solutions and respond to market needs.
• Utilize CRM and enablement tools to manage pursuits, track performance, and maintain visibility across opportunities.
• Maintain accountability for KPIs and OKRs related to hub strategy execution and customer engagement.
• Foster a collaborative and innovative team culture focused on excellence, knowledge sharing, and customer value.
• Apply sales acumen across multiple disciplines—including Critical Infrastructure, Applications, and Engineered Projects—leveraging transferable skills to support solution development.
• Collaborate with internal stakeholders to understand and adapt to discipline-specific requirements, including process-focused and infrastructure environments.
• Align role execution with segment strategy as defined by Industry Managers, ensuring consistency with broader business objectives.
• Technical acumen to serve as a subject matter expert within a focused segment area, contributing insights and guidance to strategic initiatives and customer solutions.
• Support localization and execution of global segment strategies, maintaining awareness of leadership direction (e.g., German-led initiatives).
• Demonstrate professional expertise in assigned segment, providing mentorship and technical leadership as needed.
• Perform other duties as assigned by leadership to support evolving business needs.

Qualifications

• 5–10 years of experience in business development, engineering projects, or technical sales.
• Strong understanding of engineered solutions and application-based selling.
• Excellent communication, leadership, and stakeholder management skills.
• Experience with CRM platforms and sales enablement tools.
• Engineering discipline with sales experience preferred.
• Demonstrates a willingness to collaborate with others, build relationships, and involve others in decision making.
• Demonstrates the ability to deliver results by solving or supporting others in solving problems, prioritizing tasks, and/or resources, and focusing on outcomes.
• Demonstrates self-awareness and the willingness to learn and grow, accept changes, and effectively adapt to changing work demands.
• Demonstrates the ability to drive customer value through knowledge of the business, putting effort into identifying customer needs, and delivering work to maximize the value for customers.
• Demonstrates a willingness to promote the value of improvement and innovation by staying ahead of trends, creating ideas and opportunities, and generating speed.
• Demonstrates a willingness to take ownership by making decisions, taking responsibility, and driving things forward.

Essential Job Functions

• Must be able to travel by air
• Occasional overseas travel for extended periods required
• Occasional Domestic Travel required
• Must be able to sit for extended periods of time
• Must be able to communicate effectively in English
• Must be able to lift 25 lbs.
• Regular and on-time attendance

Perks & Benefits

Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, bonus plan and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, auto allowance, life insurance, short & long-term disability, assistance, and more!

Phoenix Contact is committed to the diversity of our employees. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

If you need special accommodations to access job openings or to apply for a job, please call 717-944-1300 between the hours of 8 AM and 5 PM, Eastern Standard Time, Monday – Friday or email HR@phoenixcontact.com.

Notice to Staffing Agencies, Placement Services, and Professional Recruiters:

Phoenix Contact has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Phoenix Contact employees directly in an attempt to present candidates. Phoenix Contact will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Phoenix Contact, including unsolicited resumes sent to a Phoenix Contact mailing address, fax machine or email address, directly to Phoenix Contact employees, or to Phoenix Contact's resume database will be considered Phoenix Contact property. Phoenix Contact will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Phoenix Contact will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees. Phoenix Contact will not pay a fee to any Recruiter that does not have a signed Phoenix Contact contract in place specific to the position for which the resume was submitted. Recruiting vendor agreements will only be valid if in writing and signed by Phoenix Contact's Head of People & Organization or his or her designee. No other Phoenix Contact employee is authorized to bind Phoenix Contact to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to Phoenix Contact, recruiters agree to be bound and comply with this policy.