Convention Services Manager Jobs
Convention Services Manager jobs are open across hotels, convention centers, event venues, and hospitality management companies, at every level from coordinator to senior director, with specializations in catering coordination, exhibit services, and conference operations. Find a role that fits from the openings below and apply directly.
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SUMMARY: We are looking for a Senior Convention Services Manager to be responsible for enforcing the terms of sales and catering contracts and guiding meeting planners through the planning process. The manager will serve as the liaison between the meeting planner/client and the hotel, ensuring that all information has been communicated correctly. This position details catering and convention services events at the hotel and is eligible for the Omni Sales Incentive Plan.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Negotiate with customer through the use of creative and attractive menu presentations and event proposals to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities.
- Obtain all event-related information (to include, but not limited to meeting specifications, audio visual, rooming list, food and beverage requirements, forecasting food and beverage revenue at least 60 days in advance of program arrival).
- Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of hotel.
- Produce and distribute accurate and clear group resumes, banquet event orders and diagrams etc. to all operating departments in a timely manner.
- Yield sleeping room block and function space accurately and calculate all applicable attrition with accounting.
- Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable time frames.
- Conduct pre-convention and post-convention meetings with customers and pertinent departments to confirm all relevant details are communicated.
- Conduct any/all planning site inspections as required.
- During convention, will ensure the meeting arrangements are to the meeting planner’s specifications. Ensures all on-site changes are managed efficiently.
- Available to meeting planner during convention through phone, email, and in person in order to troubleshoot any questions that arise.
- Establish and maintain rapport with customers, prior to, during and post-convention, exceeding their expectations and encouraging repeat business.
- Attend all necessary meetings within hotel that affect/are affected by the Catering and Convention Services Department. (Daily standup, Hotel standup, BEO, Resume Review as needed, Guest Room Pickup, etc.)
- Find solutions to the inevitable challenges that arise while the convention or event is on property and represents the hotel in a professional manner.
- Mentor and develop administrative staff and management staff for future growth as assigned.
- Responsible for accurately forecasting all food and beverage events, on a monthly and yearly basis. Assist in forecasting guestroom revenue along with the Group Housing Coordinator.
- Assist Catering & Convention Services leaders with oversight, training, and development of the Event Concierge and Administrative Assistant roles.
SUPERVISORY RESPONSIBILITIES: Act as a liaison between groups and hotel. Utilize hotel staff through the issuance of Banquet Event Orders and Resume to ensure the group’s successful stay.
QUALIFICATIONS, EDUCATION and/or EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must have 5+ years’ experience as a Senior Convention Services Manager at a similar sized and type of hotel or hotel, with managing large groups, events [holiday parties, galas, social events], and conventions with size ranges of 2-1,000+ guests in attendance.
- Expert in time management
- Expert in front-facing customer service skills, such as patience and professionalism
- Strong food and beverage knowledge as it relates to large scale events.
- Expert in guiding customers with event setups and diagrams of all event types.
- Strong knowledge and experience with events containing large, outsourced exhibits, drayage, and production companies
- Demonstrated success in managing a wide range of complex events, including weddings, holiday parties, social parties, food shows, professional teams, government delegations, large-scale exhibits, and specialized group functions.
- Ability to focus attention on guest needs while remaining calm and courteous at all times
- Highly responsible & reliable
- Strong interpersonal and problem-solving abilities
- Strong ability to work independently, but ask for guidance when needed
- Computer expert in Microsoft Window applications, Social Tables, FDC and Delphi
- Certified Meeting Planner [optional]
- Team Player
- Ability to clearly and pleasantly communicate in English with guests, management and co-workers, written, verbally in person, and by telephone
- Ability to accurately and efficiently input information into computer systems, with developed computer proficiencies. Delphi experience required. Microsoft Excel, PowerPoint, and Word required.
- Ability to work cohesively and respectfully with co-workers both within and outside of your department
- Ability to think clearly, quickly and make concise decisions
- Ability to work well under pressure, dealing with many guest and manager requests/questions within a short period of time
- Strong organizational skills with the ability to prioritize and multi-task in a fast-paced environment. Ability to prioritize and organize workload to ensure deadlines are met. Ability to handle stressful situations, while maintaining a calm and welcoming and respectful demeanor.
- Proven strong customer service focus with a passion for creating memorable and personalized guest experiences.
- Must be able to work a variety of shifts, including early mornings, nights, weekends, and holidays. Position requires the ability to sit and engage in repetitive motion, including utilizing telephone/computer for extended periods of time or for an entire shift. Position requires the ability to move at a quick pace for extended periods of time.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and sit. The employee frequently is required to walk; use hands to finger, handle, or feel; taste and smell, and talk or hear. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
SUMMARY: We are looking for a Senior Convention Services Manager to be responsible for enforcing the terms of sales and catering contracts and guiding meeting planners through the planning process. The manager will serve as the liaison between the meeting planner/client and the hotel, ensuring that all information has been communicated correctly. This position details catering and convention services events at the hotel and is eligible for the Omni Sales Incentive Plan.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Negotiate with customer through the use of creative and attractive menu presentations and event proposals to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities.
- Obtain all event-related information (to include, but not limited to meeting specifications, audio visual, rooming list, food and beverage requirements, forecasting food and beverage revenue at least 60 days in advance of program arrival).
- Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of hotel.
- Produce and distribute accurate and clear group resumes, banquet event orders and diagrams etc. to all operating departments in a timely manner.
- Yield sleeping room block and function space accurately and calculate all applicable attrition with accounting.
- Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable time frames.
- Conduct pre-convention and post-convention meetings with customers and pertinent departments to confirm all relevant details are communicated.
- Conduct any/all planning site inspections as required.
- During convention, will ensure the meeting arrangements are to the meeting planner’s specifications. Ensures all on-site changes are managed efficiently.
- Available to meeting planner during convention through phone, email, and in person in order to troubleshoot any questions that arise.
- Establish and maintain rapport with customers, prior to, during and post-convention, exceeding their expectations and encouraging repeat business.
- Attend all necessary meetings within hotel that affect/are affected by the Catering and Convention Services Department. (Daily standup, Hotel standup, BEO, Resume Review as needed, Guest Room Pickup, etc.)
- Find solutions to the inevitable challenges that arise while the convention or event is on property and represents the hotel in a professional manner.
- Mentor and develop administrative staff and management staff for future growth as assigned.
- Responsible for accurately forecasting all food and beverage events, on a monthly and yearly basis. Assist in forecasting guestroom revenue along with the Group Housing Coordinator.
- Assist Catering & Convention Services leaders with oversight, training, and development of the Event Concierge and Administrative Assistant roles.
SUPERVISORY RESPONSIBILITIES: Act as a liaison between groups and hotel. Utilize hotel staff through the issuance of Banquet Event Orders and Resume to ensure the group’s successful stay.
QUALIFICATIONS, EDUCATION and/or EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must have 5+ years’ experience as a Senior Convention Services Manager at a similar sized and type of hotel or hotel, with managing large groups, events [holiday parties, galas, social events], and conventions with size ranges of 2-1,000+ guests in attendance.
- Expert in time management
- Expert in front-facing customer service skills, such as patience and professionalism
- Strong food and beverage knowledge as it relates to large scale events.
- Expert in guiding customers with event setups and diagrams of all event types.
- Strong knowledge and experience with events containing large, outsourced exhibits, drayage, and production companies
- Demonstrated success in managing a wide range of complex events, including weddings, holiday parties, social parties, food shows, professional teams, government delegations, large-scale exhibits, and specialized group functions.
- Ability to focus attention on guest needs while remaining calm and courteous at all times
- Highly responsible & reliable
- Strong interpersonal and problem-solving abilities
- Strong ability to work independently, but ask for guidance when needed
- Computer expert in Microsoft Window applications, Social Tables, FDC and Delphi
- Certified Meeting Planner [optional]
- Team Player
- Ability to clearly and pleasantly communicate in English with guests, management and co-workers, written, verbally in person, and by telephone
- Ability to accurately and efficiently input information into computer systems, with developed computer proficiencies. Delphi experience required. Microsoft Excel, PowerPoint, and Word required.
- Ability to work cohesively and respectfully with co-workers both within and outside of your department
- Ability to think clearly, quickly and make concise decisions
- Ability to work well under pressure, dealing with many guest and manager requests/questions within a short period of time
- Strong organizational skills with the ability to prioritize and multi-task in a fast-paced environment. Ability to prioritize and organize workload to ensure deadlines are met. Ability to handle stressful situations, while maintaining a calm and welcoming and respectful demeanor.
- Proven strong customer service focus with a passion for creating memorable and personalized guest experiences.
- Must be able to work a variety of shifts, including early mornings, nights, weekends, and holidays. Position requires the ability to sit and engage in repetitive motion, including utilizing telephone/computer for extended periods of time or for an entire shift. Position requires the ability to move at a quick pace for extended periods of time.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and sit. The employee frequently is required to walk; use hands to finger, handle, or feel; taste and smell, and talk or hear. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
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Find JobsConvention Services Manager Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Omni Hotels4
- Boldyn Networks2
- Chateau On The Lake Resort, Spa & Convention Center2
- EOS Hospitality1
- Huron Consulting1
Top Industries Hiring
- Hospitality & Tourism3
- Telecommunications2
- Consulting & Professional Services1
What Employers Look For
The qualifications that appear most often in convention services manager jobs.
- 3-5 years of experience in convention services, event management, or hotel operations
- Proficiency in hospitality software such as Delphi, Cvent, or Amadeus Sales and Catering
- Ability to read and execute Banquet Event Orders accurately across multiple simultaneous functions
- Strong vendor and client relationship management skills for catering, AV, and exhibit services
- Bachelor's degree in hospitality management, event planning, or a related field preferred
- Certified Meeting Professional (CMP) or Certified Hospitality Sales Professional (CHSP) credential a plus
Tips for Your Convention Services Manager Job Search
Quantify your event logistics achievements
Hiring managers want numbers behind your work. Replace vague bullets like 'managed large events' with specifics: total attendee counts, number of concurrent functions you coordinated, or vendor contracts you negotiated. Concrete figures make your resume stand out in a field full of similar-sounding candidates.
Highlight your Delphi or Cvent experience
Convention services manager postings routinely screen for proficiency in hospitality software like Delphi, Cvent, or Amadeus Sales and Catering. Name the platforms you've used in your resume's skills section and in each relevant bullet so applicant tracking systems flag your file before a human reviews it.
Target properties matching your event scale
A 200-room hotel and a 500,000-square-foot convention center require very different skills. Filter openings by property type and capacity so your experience aligns with what the employer actually runs. Applying to roles at a comparable scale improves both your callback rate and your ability to speak fluently in the interview.
Apply early to roles that fit
Migrate Mate lists convention services manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a pre-event walkthrough narrative
Interviewers frequently ask how you set up and execute a complex conference day. Walk through your actual pre-event process: room assignments, BEO review, staff briefings, and contingency checks. A structured, confident answer signals operational maturity and separates you from candidates who speak only in generalities.
Follow up with a post-interview recap note
Send a follow-up email within 24 hours that references one operational challenge discussed in the interview and briefly restates how your background addresses it. It reinforces your attention to detail, a trait hiring managers explicitly value in convention services roles, and keeps your name top of mind during deliberations.
Convention Services Manager Jobs: Frequently Asked Questions
Which companies are hiring the most convention services managers?
The companies hiring the most convention services managers right now include Omni Hotels, Boldyn Networks, and Chateau On The Lake Resort, Spa & Convention Center, with the largest share of openings in California, Georgia, and Illinois, based on current listings on Migrate Mate as of June 2026. Major hotel brands, independent convention centers, and hospitality management groups tend to post the most consistently throughout the year.
How many convention services manager jobs are remote?
About 0% of convention services manager openings are fully remote or hybrid as of June 2026, reflecting the hands-on nature of most roles in this field. Administrative and account management functions within larger hospitality companies are the sub-areas most likely to offer any flexibility, while on-site coordination roles remain almost entirely in person.
How do you become a convention services manager?
Most convention services managers start in front-of-house or catering roles at a hotel or event venue, then move into a convention services coordinator position to build direct client and vendor experience. From there, demonstrating proficiency managing Banquet Event Orders, supervising event-day staff, and handling complex multiday programs positions you for a manager title. Earning a Certified Meeting Professional credential can accelerate the transition.
Can you get hired as a convention services manager without much experience?
Getting hired with limited experience is possible if you frame adjacent work strategically. Catering, front desk, banquet captain, or event planning assistant roles all build transferable skills in client communication, logistics coordination, and vendor management. Applying to smaller properties or convention services coordinator openings first gives you a realistic entry point, and on-the-job software training often follows once you're in the door.
What does the convention services manager interview process look like?
Most hiring processes include a phone screen focused on your background in hospitality operations, followed by one or two in-person or video interviews with a director of sales or hotel general manager. You'll likely be asked to walk through how you've managed a complex event from contract to execution. Some properties ask candidates to review a sample Banquet Event Order and explain how they would handle a logistical conflict.
Where can I find and apply to convention services manager jobs?
You can find and apply to convention services manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and property type, then apply directly to each listing that fits. No redirects or extra steps are involved in submitting your application.
See All Convention Services Manager Jobs
Jump back to the full list of openings and apply to any convention services manager role that fits.
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