COO Jobs in Jacksonville, FL

Introduction

We are seeking a(an) Director Operations Patient Logistic Center with HCA Florida Memorial Hospital to promote growth and unlock possibilities. At HCA Healthcare, we are committed to the care and improvement of human life. Share your leadership skills and come make a difference with us!

Benefits

HCA Florida Memorial Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a(an) Director Operations Patient Logistic Center for our team to be an innovator. HCA Healthcare partners with Harvard Pilgrim Institute and the CDC to use our data from more than 26 million patient encounters each year to impact the industry. Come build your career with us!

Job Summary and Qualifications

In collaboration with the Division AVP of the Transfer Center, the Operations Director of the National Transfer Center is responsible for effectively leading all aspects of the transfer center operation, including the design and implementation of new programs, processes, and functions within the center. This position will lead all hiring of transfer center staff, have direct reporting authority for the Transfer Center Clinical Manager, and is responsible for the development of the team including all training. The Operations Director will assist in leading the transfer strategy across the division by collaborating with division and hospital leadership to drive strategic alignment that results in enhanced clinical outcomes for our patients and increased growth through the center into HCA. This includes rollout of new initiatives and workflows, such as central patient placement and discharge transportation, gaining buy-in from division and hospital leaders, physicians, and staff for successful implementation at all levels. This position provides support to the Division AVP at times serving as a primary customer lead to key division and hospital leaders, as well as taking lead on requested division wide initiatives.

As the Director of Operations for the HCA Transfer Centers, you will:

• Serve as primary point of contact with Division AVP of Transfer Center in leading day to day transfer center operations; including strategic partnerships/affiliations, vendor management and enterprise contracting
• Oversee all transfer center hiring, training, and staff development
• Analyze all aspects of transfer and patient intake processes for potential improvement opportunities within both Transfer Center operations and hospital operations. Relay these to Division AVP of Transfer Center and through collaboration, design with facility leaders process, systems, procedures, and operational changes to increase efficiency and effectiveness
• Work with division and hospital management, departmental and interdepartmental staff and physicians in identifying any issues or barriers to optimal patient care and growth. Work through these in alignment with leadership and in collaboration with the Division AVP.
• Improve/maintain the delivery of quality service through effective environmental, qualitative and technical monitoring programs to build greater customer satisfaction, loyalty and retention. Identify trends and innovative measures that can be leveraged to drive results
• Establish realistic but challenging expectations, measurable objectives and goals by designing and managing the structure and processes necessary for efficient operations, achievement of clinical performance and projected growth
• In collaboration with the Division AVP, develop and implement transfer center standards for general administrative/operations, policies and procedures, productivity/staffing and training that are in alignment with Corporate Transfer Center direction
• Assist in the development of the annual division transfer center strategic plan, presenting portions when appropriate
• Develop and provide recommendations regarding: capital requests, division strategic partnerships/affiliations and vendor selection
• Collaborate with division emergency preparedness and supports the Division AVP of Transfer Center for any needed patient evacuation efforts in the event of emergent circumstances across the division or Enterprise

Qualifications

Education and Requirements:

• Bachelor’s degree (4 Year Program)
• Minimum 7 years’ experience in nursing operations
• Previous Leadership experience in Transfer Center operations
• Strong knowledge of Microsoft Office Suite and data analytics
• Excellent communication skills

Preferences:

• Master’s degree (1-2 Year Program)
• RN licensure preferred
• 10 years’ experience in Nursing/Transfer Center operations
• Data Analytics experience

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Join our family of over 180 hospitals and about 2,000 sites of care to drive excellence and raise the bar for our over 35 million annual patient encounters.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.