Position Summary

The Revenue Operations Associate supports Hernon's revenue growth and daily commercial execution. The Associate develops qualified opportunities through prospecting, lead follow-up, and account re-engagement while also handling customer requests, quotations, orders, and service workflows. The role maintains accurate records, responds promptly to customers, and follows established Revenue Operations processes. The Associate reports to the Commercial Director and works within processes overseen by the Revenue Operations Lead.

Essential Duties and Responsibilities

Business Development & Revenue Growth

• Prospect through phone, email, LinkedIn, and other appropriate channels to identify new opportunities.
• Research and qualify prospective customers in target industries and market segments.
• Follow up on inbound and marketing-generated leads, including trade show inquiries.
• Re-engage dormant accounts and stalled opportunities.
• Follow up on open quotations and identify barriers to purchase.
• Identify new applications, cross-sell opportunities, and customer needs within existing accounts.
• Coordinate discovery calls and handoffs with Regional Sales Managers.
• Record outreach, customer feedback, and opportunities accurately in Zoho CRM.

Revenue Operations Support

• Prepare accurate quotations, sample requests, customer documentation, and commercial correspondence.
• Enter and coordinate customer orders using established procedures and required checks.
• Respond to customer inquiries through Zoho Desk and provide timely status updates.
• Support customer onboarding, including required account information and documentation.
• Coordinate returns, complaints, and other service requests through established workflows.
• Work with Regional Sales Managers and internal teams to resolve routine commercial issues.
• Maintain accurate customer, quote, order, and activity records in Zoho CRM and SAP Business One.
• Escalate exceptions or complex issues and share process improvement ideas with the Revenue Operations Lead.

KEY PERFORMANCE INDICATORS

• Qualified opportunities created and pipeline value generated
• Prospecting and lead follow-up activity
• Lead conversion and reactivated accounts
• Quote follow-up and conversion
• Accuracy and turnaround of quotes and orders
• Customer response time and service follow-through
• CRM and ERP record quality
• Adherence to established workflows

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Experience in customer service, sales support, inside sales, business development, or a related role preferred.
• Clear written and verbal communication and a customer-focused approach.
• Ability to organize competing priorities, follow established procedures, and pay attention to detail.
• Comfort using business software and learning new systems; CRM or ERP experience is helpful.
• Willingness to make outbound contact and follow through on customer needs.
• Experience with Zoho CRM, Zoho Desk, or SAP Business One is a plus; training can be provided.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Job Description (CON’T)

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise.

DISCLAIMER

This job description does not constitute an employment contract and may be modified as business needs evolve. Hernon Manufacturing is an Equal Opportunity Employer.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable

All interested and qualified candidates are encouraged to submit their resumes to:

hernonhr@hernon.com