Position Summary:

Key Responsibilities:

• Partners with Market team to mentor Center Leadership and PSPs in cultivating local-level expertise to foster greater operational autonomy and decision-making capabilities.
• Serve as the official compliance steward, establishing clear operational boundaries so that localized retention initiatives deployed by PSPs remain compliant.
• Serve as the primary escalation point for severe, high-risk employment issues arising within assigned PODS and Markets.
• Protect the organization against legal exposure and labor disputes by maintaining consistent policy interpretation across PODs and Markets.
• Supports and assists with interviewing and hiring of new PSPs, as well as onboarding.
• Partners with PSPs, Center Leaders, and Market Teams to validate and implement effective utilization of Genesis tools, resources, and best practices that reduce turnover and establish a patient-focused, high-quality service culture within each center.
• Review with Market Advisor all localized financial retention incentives proposed within Center

• Prevent internal equity discrepancies, wage/hour violations, and non-compliant compensation structures across PODs.
• Enforce the strict prohibition against PSPs or center leadership creating localized HR forms or HR policies.
• Ensure standardized root-cause analytical tools and Center Retention Plan templates are uniformly implemented across all PODs/Markets.
• Manage and resolve formal EEOC complaints, critical wage and hour discrepancies, and union organizing activity in conjunction with subject matter experts.
• Creates and/or leverages enterprise learning and development programs, initiatives, and resources that provide internal development opportunities for PSPs, Center Leaders and employees.
• Analyzes and uses HR/People data to understand Market level trends and influence strategy.
• Consults with Market leaders on critical capability and capacity gaps, short-and long-term talent needs, compensation, organization effectiveness, employee development requirements, and labor management strategies.
• Works alongside Market leaders to champion a high performance culture within the Market by defining and managing key performance indicators within departments to enhance performance management and foster continual improvement activities.
• Bolsters Market and Center achievement by encouraging follow through and accountability discussions with pertinent team members.
• Host regular "Compliance State of the Union" session to share audit findings transparently and enable immediate course correction across assigned PODs/Markets.
• Host regular Retention Plan Reviews, evaluating center performance with each PSP and POD Lead.
• Participate in executive alignment briefings with Corporate HR Leadership and the Senior HR Director to review regulatory updates and coordinate field support.
• Co-own "The Retention Hub" Intranet repository, ensuring centralized access to retention tools, compliance reports, and standard templates.

Specific Educational/Vocational Requirements:

• Completion of a bachelor’s degree program or equivalent experience.
• PHR preferred.
• A minimum of five to seven years of relevant human resource experience is required.
• Candidates must possess working knowledge of multiple human resource disciplines, including compensation practices, employee relations, diversity, performance management, and federal and state employment laws.