CPT Client Success Specialist Jobs
Client Success Specialist roles fit CPT when your program includes coursework in customer relationship management, business communication, or SaaS operations. Your DSO must authorize CPT before your start date, and the position must connect directly to your degree requirements. Part-time CPT (under 20 hours weekly) keeps your full-time OPT eligibility intact after graduation.
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Get Access To All JobsResponsibilities:
- Support Customer Success Specialists in delivering a responsive and positive experience to external customers.
- Assist with routine customer requests, research, documentation, and follow-up, escalating questions as appropriate.
- Support customer retention activities through timely communication and account coordination.
- Maintain accurate customer, account, and contract information within applicable systems and coordinate updates with internal partners.
- Assist with documenting contract modification requests, including item additions, deletions, and term changes.
- Review customer contract information, expiration dates, usage data, renewal activity, and cancellation information to identify trends and items requiring follow-up.
- Prepare preliminary account observations, reports, or summaries for review by a Customer Success Specialist.
- Assist with customer onboarding activities and support coordination of additional Park Place service offerings.
- Support preparation of routine customer reporting and account review materials.
- Participate in customer or cross-functional meetings when appropriate and document assigned follow-up items.
- Assist with communication among customers, Sales team members, Customer Success Specialists, Business Operations Specialists, and other internal partners.
- Develop working knowledge of Park Place products, services, technology, customer portals, and customer support processes.
- Demonstrate professional customer service, organization, problem-solving, and communication skills.
- Manage assigned responsibilities and competing priorities with guidance from the Customer Success team.
- Assist with maintaining customer, account, and contract information in CRM and other applicable systems.
- Complete other duties and internship projects as assigned.
Basic Qualifications:
- Currently pursuing an associate's or bachelor's degree in Business Administration, Marketing, Communications, Sales, Management, or a related field.
- Interest in developing a career in customer success, customer service, sales support, or business operations.
- Working knowledge of Microsoft Office applications, including Excel, Outlook, PowerPoint, and Word.
- Strong written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage assigned tasks, meet deadlines, and communicate progress.
- Demonstrated initiative, curiosity, and willingness to learn new systems and processes.
- Ability to analyze information, identify questions, and seek guidance when needed.
- Ability to work collaboratively with team members and internal business partners.
- Professional approach to handling customer and business information.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Responsibilities:
- Support Customer Success Specialists in delivering a responsive and positive experience to external customers.
- Assist with routine customer requests, research, documentation, and follow-up, escalating questions as appropriate.
- Support customer retention activities through timely communication and account coordination.
- Maintain accurate customer, account, and contract information within applicable systems and coordinate updates with internal partners.
- Assist with documenting contract modification requests, including item additions, deletions, and term changes.
- Review customer contract information, expiration dates, usage data, renewal activity, and cancellation information to identify trends and items requiring follow-up.
- Prepare preliminary account observations, reports, or summaries for review by a Customer Success Specialist.
- Assist with customer onboarding activities and support coordination of additional Park Place service offerings.
- Support preparation of routine customer reporting and account review materials.
- Participate in customer or cross-functional meetings when appropriate and document assigned follow-up items.
- Assist with communication among customers, Sales team members, Customer Success Specialists, Business Operations Specialists, and other internal partners.
- Develop working knowledge of Park Place products, services, technology, customer portals, and customer support processes.
- Demonstrate professional customer service, organization, problem-solving, and communication skills.
- Manage assigned responsibilities and competing priorities with guidance from the Customer Success team.
- Assist with maintaining customer, account, and contract information in CRM and other applicable systems.
- Complete other duties and internship projects as assigned.
Basic Qualifications:
- Currently pursuing an associate's or bachelor's degree in Business Administration, Marketing, Communications, Sales, Management, or a related field.
- Interest in developing a career in customer success, customer service, sales support, or business operations.
- Working knowledge of Microsoft Office applications, including Excel, Outlook, PowerPoint, and Word.
- Strong written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage assigned tasks, meet deadlines, and communicate progress.
- Demonstrated initiative, curiosity, and willingness to learn new systems and processes.
- Ability to analyze information, identify questions, and seek guidance when needed.
- Ability to work collaboratively with team members and internal business partners.
- Professional approach to handling customer and business information.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
See all CPT Client Success Specialist Jobs
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Get Access To All JobsClient Success Specialist CPT: Frequently Asked Questions
Does a Client Success Specialist role qualify for CPT authorization?
It qualifies if your degree program includes relevant coursework, such as business communications, customer relationship management, data analytics, or SaaS operations, and your DSO confirms the position is an integral part of your curriculum. The job title alone doesn't determine eligibility. Your school reviews the specific duties against your enrolled courses, so attach the job description when you submit your CPT request.
Can I do CPT part-time as a Client Success Specialist and still protect my OPT?
Yes. Part-time CPT, defined as fewer than 20 hours per week, does not reduce your post-graduation OPT eligibility regardless of how many semesters you use it. Full-time CPT totaling 12 months or more eliminates OPT entirely, so if you plan to pursue OPT after graduation, keep your Client Success Specialist hours under 20 per week while school is in session.
What should the employer offer letter include for my DSO to approve CPT?
Your DSO typically needs a letter on company letterhead that states your job title, start and end dates, weekly hours, work location or remote status, and a brief description of how the duties relate to your degree. Many schools also require the employer's Federal Employer Identification Number. A vague letter that only lists compensation and a start date will usually trigger a revision request and delay your I-20 update.
How do I find Client Success Specialist employers who are comfortable with CPT?
Search Migrate Mate for Client Success Specialist roles and filter by employers with established visa-filing history. Companies that have previously sponsored work visas are significantly more likely to have HR processes in place for CPT onboarding documentation, including I-20 verification and E-Verify enrollment, which reduces the back-and-forth that often stalls offers at companies new to international hiring.
Does CPT experience as a Client Success Specialist help with future H-1B sponsorship?
Directly, yes. CPT gives you U.S. work experience in a customer-facing SaaS or tech environment, which strengthens both your resume and your H-1B visa specialty occupation argument. Client success roles are typically classified under business operations or computer and information systems occupations depending on the employer's product, both of which have established H-1B filing histories. Review the O*NET profile for your specific SOC code to understand how adjudicators evaluate the degree requirement for your role.