CPT Technical Success Manager Jobs
Technical Success Manager roles sit at the intersection of technical knowledge and client relationship management, making them a strong CPT fit for students in computer science, information systems, or business technology programs. Your DSO must confirm the role is an integral part of your curriculum before you begin work.
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Get Access To All JobsINTRODUCTION
Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.
ABOUT THE ROLE
The Senior Manager of the Solution Architect, Games team leads a team that is responsible for helping game developers successfully integrate Discord's suite of developer tools (including the Social SDK) into their games and optimize their overall Discord Community presence. This role combines people leadership with hands-on technical expertise: you'll manage and develop a team of specialists while personally serving as the technical expert on our most complex integrations. This will start as a player-coach role ideal for someone with deep experience in game development, particularly multiplayer, who wants to build and lead a high-performing team while staying close to the technical work. This role is expected to evolve into a management-only role as the team scales.
Who Is A Good Fit
You may be a good fit for this opportunity if you come from roles within the Gaming ecosystem like:
- Solutions Engineering Manager
- Solutions Architect Manager
- Partner Engineering Manager
- Technical Partnerships / Account Manager
- Developer Relations Manager
- Developer Experience Manager
Key Responsibilities
Team Leadership:
- Manage, mentor, and develop a team of Integration (Social SDK, new emerging products) and Community (Official Server optimization) Specialists, setting clear goals aligned with department objectives
- Drive continuous improvement across the team through regular retrospectives and feedback
- Identify growth opportunities and create developmental assignments that expand team capabilities
- Collaborate with cross-functional leadership to ensure team focus aligns with broader company initiatives
Technical Leadership:
- Serve as the subject matter expert for technically complex integrations
- Establish systems, tools and automations that evolve the managed white glove service of today into at-scale, repeatable processes
- Lead technical discovery sessions and architectural reviews for customer implementations
- Provide expert guidance on best practices for integrating Discord's Social SDK and enabling commerce in diverse game genres, engines and platforms
- Translate complex business requirements into technical implementation plans
- Contribute to product roadmap decisions based on customer feedback and technical insights
Customer Partnership:
- Own solution architecture for Discord's most technically challenging AAA managed accounts
- Build trusted advisor relationships with senior technical stakeholders at partner studios
- Develop strategies for your team’s portfolio of developers to maximize the value of Discord's developer and Community tools
- Prepare and deliver technical updates to stakeholders on integration progress and milestones
Cross-Functional Collaboration:
- Partner closely with Sales, Product, and Engineering teams to drive successful customer outcomes
- Contribute to sales enablement through technical documentation, reference architectures, and case studies
- Inform product and cross-functional leadership on operational aspects of customer integrations
BASIC QUALIFICATIONS
- Experience managing a team, with a demonstrated ability to develop talent and drive team performance
- Technical background in game development
- Direct experience working within a game studio or game ecosystem provider
- Ability to read, understand, and discuss code across multiple languages
- Familiarity with game engines (such as Unity, Unreal, proprietary), platforms, and development toolchains
- Excellent communication skills with the ability to translate complex technical concepts for varied audiences
- Track record of building relationships with technical and non-technical stakeholders
PREFERRED QUALIFICATIONS
- Proficiency in Korean or other languages (Mandarin, Japanese)
- Experience as a Solutions Engineer, Solutions Architect, Technical Account Manager, or similar customer-facing technical role
- Experience with gamedev focused developer platforms or SDK integrations
- Background in developer relations or developer experience
- Familiarity with Discord Communities
What Success Looks Like
In this role, you'll be successful when your team is delivering high-quality integration support, your developers are seeing measurable improvements in player outcomes through Discord's tools, and you're recognized internally as the go-to expert for our most demanding customer engagements.
LOCATION
Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties). Relocation assistance may be available.
COMPENSATION
The US base salary range for this full-time position is $232,000 to $261,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.
Why Discord?
Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank.
Join us in our mission! Your future is just a click away!
Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.
Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking HERE.
INTRODUCTION
Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.
ABOUT THE ROLE
The Senior Manager of the Solution Architect, Games team leads a team that is responsible for helping game developers successfully integrate Discord's suite of developer tools (including the Social SDK) into their games and optimize their overall Discord Community presence. This role combines people leadership with hands-on technical expertise: you'll manage and develop a team of specialists while personally serving as the technical expert on our most complex integrations. This will start as a player-coach role ideal for someone with deep experience in game development, particularly multiplayer, who wants to build and lead a high-performing team while staying close to the technical work. This role is expected to evolve into a management-only role as the team scales.
Who Is A Good Fit
You may be a good fit for this opportunity if you come from roles within the Gaming ecosystem like:
- Solutions Engineering Manager
- Solutions Architect Manager
- Partner Engineering Manager
- Technical Partnerships / Account Manager
- Developer Relations Manager
- Developer Experience Manager
Key Responsibilities
Team Leadership:
- Manage, mentor, and develop a team of Integration (Social SDK, new emerging products) and Community (Official Server optimization) Specialists, setting clear goals aligned with department objectives
- Drive continuous improvement across the team through regular retrospectives and feedback
- Identify growth opportunities and create developmental assignments that expand team capabilities
- Collaborate with cross-functional leadership to ensure team focus aligns with broader company initiatives
Technical Leadership:
- Serve as the subject matter expert for technically complex integrations
- Establish systems, tools and automations that evolve the managed white glove service of today into at-scale, repeatable processes
- Lead technical discovery sessions and architectural reviews for customer implementations
- Provide expert guidance on best practices for integrating Discord's Social SDK and enabling commerce in diverse game genres, engines and platforms
- Translate complex business requirements into technical implementation plans
- Contribute to product roadmap decisions based on customer feedback and technical insights
Customer Partnership:
- Own solution architecture for Discord's most technically challenging AAA managed accounts
- Build trusted advisor relationships with senior technical stakeholders at partner studios
- Develop strategies for your team’s portfolio of developers to maximize the value of Discord's developer and Community tools
- Prepare and deliver technical updates to stakeholders on integration progress and milestones
Cross-Functional Collaboration:
- Partner closely with Sales, Product, and Engineering teams to drive successful customer outcomes
- Contribute to sales enablement through technical documentation, reference architectures, and case studies
- Inform product and cross-functional leadership on operational aspects of customer integrations
BASIC QUALIFICATIONS
- Experience managing a team, with a demonstrated ability to develop talent and drive team performance
- Technical background in game development
- Direct experience working within a game studio or game ecosystem provider
- Ability to read, understand, and discuss code across multiple languages
- Familiarity with game engines (such as Unity, Unreal, proprietary), platforms, and development toolchains
- Excellent communication skills with the ability to translate complex technical concepts for varied audiences
- Track record of building relationships with technical and non-technical stakeholders
PREFERRED QUALIFICATIONS
- Proficiency in Korean or other languages (Mandarin, Japanese)
- Experience as a Solutions Engineer, Solutions Architect, Technical Account Manager, or similar customer-facing technical role
- Experience with gamedev focused developer platforms or SDK integrations
- Background in developer relations or developer experience
- Familiarity with Discord Communities
What Success Looks Like
In this role, you'll be successful when your team is delivering high-quality integration support, your developers are seeing measurable improvements in player outcomes through Discord's tools, and you're recognized internally as the go-to expert for our most demanding customer engagements.
LOCATION
Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties). Relocation assistance may be available.
COMPENSATION
The US base salary range for this full-time position is $232,000 to $261,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.
Why Discord?
Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank.
Join us in our mission! Your future is just a click away!
Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.
Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking HERE.
Technical Success Manager CPT: Frequently Asked Questions
Does a Technical Success Manager role qualify for CPT?
Yes, if your degree program in computer science, information systems, business technology, or a related field includes coursework in client-facing technical roles, SaaS platforms, or enterprise systems. Your DSO makes the final determination by confirming the job is an integral part of your curriculum, not a standalone work opportunity.
How do I find employers willing to hire CPT students for this role?
Search Migrate Mate to identify companies with a history of sponsoring F-1 students in technical customer success positions. Prioritize employers enrolled in E-Verify, since they already have infrastructure for employment verification. Outreach to hiring managers in customer success or professional services teams tends to yield faster responses than applying through general HR channels.
Can I work full-time as a Technical Success Manager on CPT?
Yes, full-time CPT is permitted, but it carries a significant consequence: if you accumulate 12 or more months of full-time CPT, you permanently forfeit your OPT eligibility. For students planning to use OPT after graduation as a bridge to H-1B sponsorship, part-time CPT or a shorter engagement is worth structuring carefully with your DSO upfront.
What documentation does my employer need to hire me on CPT?
Your employer needs your CPT-authorized I-20, which lists their name, your start and end dates, and whether the authorization is part-time or full-time. They'll also run I-9 verification using your I-20 and a supporting identity document. Employers enrolled in E-Verify will process this through the federal system. You don't need a separate EAD for CPT.
Does CPT as a Technical Success Manager help with future H-1B sponsorship?
CPT itself doesn't create a direct sponsorship track, but the role does. Technical Success Manager positions sit within the specialty occupation categories that qualify for H-1B, typically mapped under computer and information systems occupations in O*NET. Employers who hire CPT students in this role are often the same ones who later file H-1B petitions, making the CPT period a practical audition for long-term sponsorship.
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