CPT Technical Success Manager Jobs
Technical Success Manager roles sit at the intersection of technical knowledge and client relationship management, making them a strong CPT fit for students in computer science, information systems, or business technology programs. Your DSO must confirm the role is an integral part of your curriculum before you begin work.
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Get Access To All JobsResponsibilities:
- Support Customer Success Specialists in delivering a responsive and positive experience to external customers.
- Assist with routine customer requests, research, documentation, and follow-up, escalating questions as appropriate.
- Support customer retention activities through timely communication and account coordination.
- Maintain accurate customer, account, and contract information within applicable systems and coordinate updates with internal partners.
- Assist with documenting contract modification requests, including item additions, deletions, and term changes.
- Review customer contract information, expiration dates, usage data, renewal activity, and cancellation information to identify trends and items requiring follow-up.
- Prepare preliminary account observations, reports, or summaries for review by a Customer Success Specialist.
- Assist with customer onboarding activities and support coordination of additional Park Place service offerings.
- Support preparation of routine customer reporting and account review materials.
- Participate in customer or cross-functional meetings when appropriate and document assigned follow-up items.
- Assist with communication among customers, Sales team members, Customer Success Specialists, Business Operations Specialists, and other internal partners.
- Develop working knowledge of Park Place products, services, technology, customer portals, and customer support processes.
- Demonstrate professional customer service, organization, problem-solving, and communication skills.
- Manage assigned responsibilities and competing priorities with guidance from the Customer Success team.
- Assist with maintaining customer, account, and contract information in CRM and other applicable systems.
- Complete other duties and internship projects as assigned.
Basic Qualifications:
- Currently pursuing an associate's or bachelor's degree in Business Administration, Marketing, Communications, Sales, Management, or a related field.
- Interest in developing a career in customer success, customer service, sales support, or business operations.
- Working knowledge of Microsoft Office applications, including Excel, Outlook, PowerPoint, and Word.
- Strong written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage assigned tasks, meet deadlines, and communicate progress.
- Demonstrated initiative, curiosity, and willingness to learn new systems and processes.
- Ability to analyze information, identify questions, and seek guidance when needed.
- Ability to work collaboratively with team members and internal business partners.
- Professional approach to handling customer and business information.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Responsibilities:
- Support Customer Success Specialists in delivering a responsive and positive experience to external customers.
- Assist with routine customer requests, research, documentation, and follow-up, escalating questions as appropriate.
- Support customer retention activities through timely communication and account coordination.
- Maintain accurate customer, account, and contract information within applicable systems and coordinate updates with internal partners.
- Assist with documenting contract modification requests, including item additions, deletions, and term changes.
- Review customer contract information, expiration dates, usage data, renewal activity, and cancellation information to identify trends and items requiring follow-up.
- Prepare preliminary account observations, reports, or summaries for review by a Customer Success Specialist.
- Assist with customer onboarding activities and support coordination of additional Park Place service offerings.
- Support preparation of routine customer reporting and account review materials.
- Participate in customer or cross-functional meetings when appropriate and document assigned follow-up items.
- Assist with communication among customers, Sales team members, Customer Success Specialists, Business Operations Specialists, and other internal partners.
- Develop working knowledge of Park Place products, services, technology, customer portals, and customer support processes.
- Demonstrate professional customer service, organization, problem-solving, and communication skills.
- Manage assigned responsibilities and competing priorities with guidance from the Customer Success team.
- Assist with maintaining customer, account, and contract information in CRM and other applicable systems.
- Complete other duties and internship projects as assigned.
Basic Qualifications:
- Currently pursuing an associate's or bachelor's degree in Business Administration, Marketing, Communications, Sales, Management, or a related field.
- Interest in developing a career in customer success, customer service, sales support, or business operations.
- Working knowledge of Microsoft Office applications, including Excel, Outlook, PowerPoint, and Word.
- Strong written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage assigned tasks, meet deadlines, and communicate progress.
- Demonstrated initiative, curiosity, and willingness to learn new systems and processes.
- Ability to analyze information, identify questions, and seek guidance when needed.
- Ability to work collaboratively with team members and internal business partners.
- Professional approach to handling customer and business information.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
See all CPT Technical Success Manager Jobs
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Get Access To All JobsTechnical Success Manager CPT: Frequently Asked Questions
Does a Technical Success Manager role qualify for CPT?
Yes, if your degree program in computer science, information systems, business technology, or a related field includes coursework in client-facing technical roles, SaaS platforms, or enterprise systems. Your DSO makes the final determination by confirming the job is an integral part of your curriculum, not a standalone work opportunity.
How do I find employers willing to hire CPT students for this role?
Search Migrate Mate to identify companies with a history of sponsoring F-1 students in technical customer success positions. Prioritize employers enrolled in E-Verify, since they already have infrastructure for employment verification. Outreach to hiring managers in customer success or professional services teams tends to yield faster responses than applying through general HR channels.
Can I work full-time as a Technical Success Manager on CPT?
Yes, full-time CPT is permitted, but it carries a significant consequence: if you accumulate 12 or more months of full-time CPT, you permanently forfeit your OPT eligibility. For students planning to use OPT after graduation as a bridge to H-1B visa sponsorship, part-time CPT or a shorter engagement is worth structuring carefully with your DSO upfront.
What documentation does my employer need to hire me on CPT?
Your employer needs your CPT-authorized I-20, which lists their name, your start and end dates, and whether the authorization is part-time or full-time. They'll also run I-9 verification using your I-20 and a supporting identity document. Employers enrolled in E-Verify will process this through the federal system. You don't need a separate EAD for CPT.
Does CPT as a Technical Success Manager help with future H-1B sponsorship?
CPT itself doesn't create a direct sponsorship track, but the role does. Technical Success Manager positions sit within the specialty occupation categories that qualify for H-1B, typically mapped under computer and information systems occupations in O*NET. Employers who hire CPT students in this role are often the same ones who later file H-1B petitions, making the CPT period a practical audition for long-term sponsorship.