CPT Customer Solutions Specialist Jobs
Customer Solutions Specialist jobs on CPT sit at the intersection of business communication, CRM systems, and client-facing problem-solving, skills your DSO can tie directly to business, communications, or information systems curricula. Your authorization is semester-by-semester, so lining up your offer letter timing with enrollment cycles matters.
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Get Access To All JobsABOUT THE ROLE:
Grade Level (for internal use):
05
The Team:
The Polk Automotive Solutions Customer Success Team is a dynamic, solutions-oriented team of account management and product delivery professionals. Through industry insights and product consulting, we bring strategic ideas to our internal and external clients. Through timelines, documentation and internal and external communication, we ensure positive customer outcomes.
The Impact:
The PAS Customer Success Team is that of true sales enablement. We remove barriers to product fulfillment and actively assist sales in the discovery process to help clients articulate their goals and provide solutions that utilize Polk data. We provide frictionless facilitation to deliver successful, valuable outcomes and results.
What’s in it for you:
This position will participate in internal and external client calls, will have exposure to all facets of the SGPI Mobility business: Customer Success, Sales, Product and Production teams.
Responsibilities:
- Report organization and management
- Cleanup and organization of our customer database
- Meeting attendance, compiling recaps and action items for team efficiency
- Internal workflow setup and organization
WHAT WE’RE LOOKING FOR:
- Working towards but not limited to a Bachelor’s or Master’s degree in Business, Marketing, Economics
- Strong written and oral communication skills
- Detail-oriented, driven by organization and efficiency
- Strong communication skills
- Strong critical thinking and problem-solving skills
- An aptitude to learn and adapt quickly in a rapidly changing environment
- The ability to build strong working relationships in a collaborative setting
- Proficient in the Microsoft Suite (PowerPoint, Excel, Teams, Word)
- Experience in navigating and posting content to various social media platforms
- Entry-level candidates encouraged to apply
ABOUT S& P GLOBAL MOBILITY
At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.
WHAT’S IN IT FOR YOU?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
BENEFITS:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
GLOBAL HIRING AND OPPORTUNITY AT S&P GLOBAL:
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
RECRUITMENT FRAUD ALERT:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
EQUAL OPPORTUNITY EMPLOYER
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law
ABOUT THE ROLE:
Grade Level (for internal use):
05
The Team:
The Polk Automotive Solutions Customer Success Team is a dynamic, solutions-oriented team of account management and product delivery professionals. Through industry insights and product consulting, we bring strategic ideas to our internal and external clients. Through timelines, documentation and internal and external communication, we ensure positive customer outcomes.
The Impact:
The PAS Customer Success Team is that of true sales enablement. We remove barriers to product fulfillment and actively assist sales in the discovery process to help clients articulate their goals and provide solutions that utilize Polk data. We provide frictionless facilitation to deliver successful, valuable outcomes and results.
What’s in it for you:
This position will participate in internal and external client calls, will have exposure to all facets of the SGPI Mobility business: Customer Success, Sales, Product and Production teams.
Responsibilities:
- Report organization and management
- Cleanup and organization of our customer database
- Meeting attendance, compiling recaps and action items for team efficiency
- Internal workflow setup and organization
WHAT WE’RE LOOKING FOR:
- Working towards but not limited to a Bachelor’s or Master’s degree in Business, Marketing, Economics
- Strong written and oral communication skills
- Detail-oriented, driven by organization and efficiency
- Strong communication skills
- Strong critical thinking and problem-solving skills
- An aptitude to learn and adapt quickly in a rapidly changing environment
- The ability to build strong working relationships in a collaborative setting
- Proficient in the Microsoft Suite (PowerPoint, Excel, Teams, Word)
- Experience in navigating and posting content to various social media platforms
- Entry-level candidates encouraged to apply
ABOUT S& P GLOBAL MOBILITY
At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.
WHAT’S IN IT FOR YOU?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
BENEFITS:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
GLOBAL HIRING AND OPPORTUNITY AT S&P GLOBAL:
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
RECRUITMENT FRAUD ALERT:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
EQUAL OPPORTUNITY EMPLOYER
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law
See all CPT Customer Solutions Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new CPT Customer Solutions Specialist Jobs.
Get Access To All JobsCustomer Solutions Specialist CPT: Frequently Asked Questions
Does a Customer Solutions Specialist role qualify for CPT?
Yes, if your school's curriculum includes coursework in business communication, customer relationship management, service operations, or information systems. Your DSO makes the final determination based on how directly the job duties connect to your program of study. Bring a job description and your course list to that conversation, vague ties to 'business in general' are usually not sufficient for authorization.
How many hours per week can I work on CPT as a Customer Solutions Specialist?
Part-time CPT is 20 hours or fewer per week during an active academic semester. Full-time CPT, typically 40 hours, is only available during official school breaks or if your program requires it. Working full-time for 12 months or more cumulatively eliminates your OPT eligibility, so most F-1 students in ongoing roles stick to part-time CPT to protect that option.
What should I look for in an employer when applying for Customer Solutions Specialist jobs on CPT?
Prioritize employers enrolled in E-Verify, since CPT employment verification goes through the same I-9 process as any other work authorization. Employers with prior experience hiring F-1 students understand how to handle the I-20 CPT endorsement during onboarding. You can find employers with relevant work authorization filing history on Migrate Mate, which filters roles by sponsorship track record.
Can I use O*NET to verify that Customer Solutions Specialist is a real occupational classification?
Yes. O*NET lists Customer Service Representatives and Customer Success roles under specific Standard Occupational Classification codes, which some DSOs reference when evaluating CPT eligibility. Pulling the O*NET profile for your job title gives you an official description of required knowledge, skills, and education levels that you can bring to your DSO appointment to support your authorization request.
What happens if my CPT authorization expires before my employer extends the contract?
You must stop working on the expiration date listed on your I-20 CPT endorsement. Working even one day past that date is unauthorized employment, which can trigger serious F-1 status violations. If your employer wants to extend the engagement, you need a new authorization from your DSO before continuing. Start that paperwork at least two weeks before your current CPT end date to avoid a gap.