CPT Service Operations Manager Jobs
Service Operations Manager roles on CPT must connect directly to your degree program, think supply chain, business administration, or industrial engineering curricula. Your DSO authorizes each CPT placement individually, so you'll need an offer letter naming the role, employer, and dates before authorization begins.
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Get Access To All JobsINTRODUCTION
We are seeking a motivated and analytical Ops Center Engineer Intern to join our IT Operations team. This internship provides hands-on experience supporting enterprise technology services, monitoring critical systems, analyzing operational data, and contributing to service reliability initiatives.
As an Ops Center Engineer Intern, you will work alongside experienced engineers and service management professionals to gain practical experience in IT operations, incident management, ServiceNow platform reporting, Power BI analytics, and operational process improvement.
- Monitor enterprise systems and operational dashboards to identify service issues and trends.
- Assist with alert triage, incident management, and escalation activities.
- Support operational communications and documentation during service events.
- Create and maintain Power BI dashboards, visualizations, and reports that provide actionable insights to leadership and operational teams.
- Analyze ServiceNow platform data to identify trends, measure performance, and support operational decision-making.
- Research opportunities for process improvement, automation, and workflow optimization.
- Participate in team meetings, operational reviews, and cross-functional projects.
- Collaborate with engineers, analysts, and service owners to improve service reliability and customer experience.
What You'll Gain
- Real-world experience supporting enterprise IT operations.
- Exposure to Incident Management, Problem Management, Change Enablement, and other ITSM practices.
- Hands-on experience with ServiceNow and Power BI.
- Opportunities to develop technical, analytical, and business communication skills.
- Mentorship from experienced IT operations and service management professionals.
Required
- Currently pursuing a degree in Information Technology, Computer Science, Data Analytics, Information Systems, Cybersecurity, or a related field, or within one year of your graduation date.
- Strong analytical and problem-solving skills.
- Ability to interpret data and communicate findings effectively.
- Strong written, verbal, and interpersonal communication skills.
- Self-motivated with the ability to work independently and as part of a team.
Preferred
- Experience with Power BI, data visualization, or business intelligence tools.
- Familiarity with ServiceNow or IT Service Management (ITSM) concepts.
- Experience working with Microsoft Excel, Power Query, SQL, or related analytical tools.
- Interest in IT operations, system monitoring, incident response, and operational excellence.
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings—giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
INTRODUCTION
We are seeking a motivated and analytical Ops Center Engineer Intern to join our IT Operations team. This internship provides hands-on experience supporting enterprise technology services, monitoring critical systems, analyzing operational data, and contributing to service reliability initiatives.
As an Ops Center Engineer Intern, you will work alongside experienced engineers and service management professionals to gain practical experience in IT operations, incident management, ServiceNow platform reporting, Power BI analytics, and operational process improvement.
- Monitor enterprise systems and operational dashboards to identify service issues and trends.
- Assist with alert triage, incident management, and escalation activities.
- Support operational communications and documentation during service events.
- Create and maintain Power BI dashboards, visualizations, and reports that provide actionable insights to leadership and operational teams.
- Analyze ServiceNow platform data to identify trends, measure performance, and support operational decision-making.
- Research opportunities for process improvement, automation, and workflow optimization.
- Participate in team meetings, operational reviews, and cross-functional projects.
- Collaborate with engineers, analysts, and service owners to improve service reliability and customer experience.
What You'll Gain
- Real-world experience supporting enterprise IT operations.
- Exposure to Incident Management, Problem Management, Change Enablement, and other ITSM practices.
- Hands-on experience with ServiceNow and Power BI.
- Opportunities to develop technical, analytical, and business communication skills.
- Mentorship from experienced IT operations and service management professionals.
Required
- Currently pursuing a degree in Information Technology, Computer Science, Data Analytics, Information Systems, Cybersecurity, or a related field, or within one year of your graduation date.
- Strong analytical and problem-solving skills.
- Ability to interpret data and communicate findings effectively.
- Strong written, verbal, and interpersonal communication skills.
- Self-motivated with the ability to work independently and as part of a team.
Preferred
- Experience with Power BI, data visualization, or business intelligence tools.
- Familiarity with ServiceNow or IT Service Management (ITSM) concepts.
- Experience working with Microsoft Excel, Power Query, SQL, or related analytical tools.
- Interest in IT operations, system monitoring, incident response, and operational excellence.
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings—giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
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Get Access To All JobsService Operations Manager CPT: Frequently Asked Questions
Does a Service Operations Manager role qualify for CPT authorization?
It depends on whether the role connects directly to your degree program. Service Operations Manager positions typically qualify for students in business administration, supply chain management, industrial engineering, or operations research programs. Your DSO makes the final determination based on your specific coursework and the job duties described in the employer's offer letter.
Can I work full-time as a Service Operations Manager on CPT?
Yes, but full-time CPT, defined as 20 or more hours per week, has a significant consequence. Any 12-month period of full-time CPT eliminates your entire 12-month OPT authorization. Part-time CPT, under 20 hours per week, doesn't affect OPT eligibility. Most F-1 students in operations roles structure their CPT as part-time to preserve OPT for post-graduation.
What documents does my employer need to provide for CPT authorization?
Your employer must provide a formal offer letter that includes the exact job title as Service Operations Manager, the physical work location address, the start and end dates, and the number of hours per week. Your DSO uses these details to amend your I-20. Some schools also require a brief explanation of how the duties connect to your academic program.
Does CPT work experience as a Service Operations Manager help with future H-1B sponsorship?
CPT work experience can strengthen your case for H-1B visa sponsorship after graduation by demonstrating you've performed specialty occupation duties. Operations manager roles are generally recognized as specialty occupations under O*NET classifications. Employers who hire you on CPT are also better positioned to sponsor an H-1B because they've already assessed your qualifications. You can find CPT-compatible employers with sponsorship history on Migrate Mate.
Can I switch employers or job sites while on CPT authorization?
No. Each CPT authorization is tied to a specific employer, location, and date range on your I-20. If your role moves to a different employer site, the company restructures, or you want to join a different organization, you need a new CPT authorization from your DSO before the change takes effect. Working at an unauthorized location or employer violates your F-1 status.