CPT Customer Operations Manager Jobs
Customer Operations Manager roles on CPT sit at the intersection of business process management and cross-functional leadership, both areas that DSOs routinely approve when the work ties directly to business administration, operations, or management coursework. Your authorization covers a defined employer and period, so lining up your offer before your DSO submits the CPT request is essential.
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Get Access To All JobsINTRODUCTION
We are seeking a motivated and analytical Ops Center Engineer Intern to join our IT Operations team. This internship provides hands-on experience supporting enterprise technology services, monitoring critical systems, analyzing operational data, and contributing to service reliability initiatives.
As an Ops Center Engineer Intern, you will work alongside experienced engineers and service management professionals to gain practical experience in IT operations, incident management, ServiceNow platform reporting, Power BI analytics, and operational process improvement.
- Monitor enterprise systems and operational dashboards to identify service issues and trends.
- Assist with alert triage, incident management, and escalation activities.
- Support operational communications and documentation during service events.
- Create and maintain Power BI dashboards, visualizations, and reports that provide actionable insights to leadership and operational teams.
- Analyze ServiceNow platform data to identify trends, measure performance, and support operational decision-making.
- Research opportunities for process improvement, automation, and workflow optimization.
- Participate in team meetings, operational reviews, and cross-functional projects.
- Collaborate with engineers, analysts, and service owners to improve service reliability and customer experience.
What You'll Gain
- Real-world experience supporting enterprise IT operations.
- Exposure to Incident Management, Problem Management, Change Enablement, and other ITSM practices.
- Hands-on experience with ServiceNow and Power BI.
- Opportunities to develop technical, analytical, and business communication skills.
- Mentorship from experienced IT operations and service management professionals.
Required
- Currently pursuing a degree in Information Technology, Computer Science, Data Analytics, Information Systems, Cybersecurity, or a related field, or within one year of your graduation date.
- Strong analytical and problem-solving skills.
- Ability to interpret data and communicate findings effectively.
- Strong written, verbal, and interpersonal communication skills.
- Self-motivated with the ability to work independently and as part of a team.
Preferred
- Experience with Power BI, data visualization, or business intelligence tools.
- Familiarity with ServiceNow or IT Service Management (ITSM) concepts.
- Experience working with Microsoft Excel, Power Query, SQL, or related analytical tools.
- Interest in IT operations, system monitoring, incident response, and operational excellence.
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings—giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
INTRODUCTION
We are seeking a motivated and analytical Ops Center Engineer Intern to join our IT Operations team. This internship provides hands-on experience supporting enterprise technology services, monitoring critical systems, analyzing operational data, and contributing to service reliability initiatives.
As an Ops Center Engineer Intern, you will work alongside experienced engineers and service management professionals to gain practical experience in IT operations, incident management, ServiceNow platform reporting, Power BI analytics, and operational process improvement.
- Monitor enterprise systems and operational dashboards to identify service issues and trends.
- Assist with alert triage, incident management, and escalation activities.
- Support operational communications and documentation during service events.
- Create and maintain Power BI dashboards, visualizations, and reports that provide actionable insights to leadership and operational teams.
- Analyze ServiceNow platform data to identify trends, measure performance, and support operational decision-making.
- Research opportunities for process improvement, automation, and workflow optimization.
- Participate in team meetings, operational reviews, and cross-functional projects.
- Collaborate with engineers, analysts, and service owners to improve service reliability and customer experience.
What You'll Gain
- Real-world experience supporting enterprise IT operations.
- Exposure to Incident Management, Problem Management, Change Enablement, and other ITSM practices.
- Hands-on experience with ServiceNow and Power BI.
- Opportunities to develop technical, analytical, and business communication skills.
- Mentorship from experienced IT operations and service management professionals.
Required
- Currently pursuing a degree in Information Technology, Computer Science, Data Analytics, Information Systems, Cybersecurity, or a related field, or within one year of your graduation date.
- Strong analytical and problem-solving skills.
- Ability to interpret data and communicate findings effectively.
- Strong written, verbal, and interpersonal communication skills.
- Self-motivated with the ability to work independently and as part of a team.
Preferred
- Experience with Power BI, data visualization, or business intelligence tools.
- Familiarity with ServiceNow or IT Service Management (ITSM) concepts.
- Experience working with Microsoft Excel, Power Query, SQL, or related analytical tools.
- Interest in IT operations, system monitoring, incident response, and operational excellence.
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings—giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
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Get Access To All JobsCustomer Operations Manager CPT: Frequently Asked Questions
Does a Customer Operations Manager role qualify for CPT authorization?
Yes, if your degree program includes coursework in business administration, operations management, or organizational leadership, a Customer Operations Manager role typically qualifies. Your DSO will evaluate whether the work is an integral part of your curriculum, not just loosely related. Bring your course catalog and a job description to the DSO meeting to make the case directly.
Can I do full-time CPT as a Customer Operations Manager without losing OPT eligibility?
Full-time CPT, defined as 20 or more hours per week, does not eliminate OPT eligibility on its own, but 12 or more months of full-time CPT across your entire program does. Part-time CPT, regardless of duration, never affects OPT eligibility. Track your cumulative full-time CPT hours carefully, especially if you've had prior CPT authorizations in earlier semesters.
How do I find Customer Operations Manager employers who are open to CPT students?
Migrate Mate lists Customer Operations Manager roles filtered by employers with work authorization experience, so you're not spending time on companies that have never sponsored or hired international students. Focus on mid-size operations-heavy companies in logistics, SaaS, and financial services, where customer operations functions tend to be structured enough to justify a defined CPT scope.
What should the CPT job offer letter include for a Customer Operations Manager position?
Your DSO needs the offer letter to specify your start and end dates, weekly hours, job title, and a description of duties tied to your academic program. For a Customer Operations Manager role, the duties section should reference process oversight, cross-functional coordination, or service delivery metrics, as those map cleanly to business administration curriculum requirements.
Can my CPT employer later sponsor me for H-1B as a Customer Operations Manager?
Yes. Customer Operations Manager is a specialty occupation under USCIS standards when the role requires a bachelor's degree in a directly related field. CPT itself has no bearing on H-1B visa eligibility. If your employer intends to sponsor, confirm early that the job description supports a specialty occupation argument and that they're willing to file an LCA with DOL when the time comes.