CRM Lead Jobs
CRM Lead jobs are open across retail, financial services, healthcare, and SaaS companies, at levels from associate to senior lead and manager, with specializations in lifecycle marketing, customer retention, and platform administration. Scan the live roles below and apply to whichever ones fit.
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SUMMARY/JOB PURPOSE
The Senior Staff IT Product Lead - Digital Applications, will lead a portfolio of digital products critical to Exelixis's success and ambition to launch innovative medicines for patients. This role is pivotal in driving the strategy, development, and operational excellence of our digital application ecosystem, ensuring alignment with business objectives and a strong focus on user experience and value delivery. Operating within a product-centric model, the Senior Staff IT Product Lead will be responsible for defining product roadmaps, fostering cross-functional collaboration, and leading agile product teams to deliver innovative and impactful digital solutions that accelerate drug discovery, development, and commercialization.
ESSENTIAL DUTIES/RESPONSIBILITIES
-
Product Strategy & Roadmap (Product-Centric Focus):
- Own two or more digital products coupled with a thorough understanding and execution of the vision and strategy for those digital products within the Digital Applications job family (e.g., Clinical Trials Applications, R&D Informatics, Commercial Operations Platforms).
- Own two or more digital products and work with business owners and stakeholders to gather user needs and drive the development of product requirements and user stories.
- Support other leads in market research and technology reviews to support product planning and identify potential areas for improvement.
- Own and support the evaluation of product initiatives by helping assess business value, technical feasibility, and compliance considerations.
- Own the architecture and design of one or two products and ensure digital solutions are aligned with enterprise design and security standards.
-
Product Development & Delivery (Agile/Product Team Support):
- Own product development activities across one or more digital products through the lifecycle—from concept to launch and post-launch support—using Agile practices (e.g., Scrum, Kanban).
- Own the drafting of user stories and acceptance criteria across two or more digital products.
- Own the collaboration with engineering, architecture, and QA teams to support the delivery of secure, scalable, and high-quality digital applications.
- Own the coordination with vendors and service providers to support product delivery timelines and operational needs across two or more digital products.
- Own the user experience improvements across one or more Digital products by incorporating feedback from usability testing and end user research.
-
Stakeholder Management & Cross-Functional Collaboration:
- Support communication between IT and business teams by helping translate technical concepts into business-friendly language across two or more functional areas.
- Build working relationships with stakeholders to support alignment on product goals and deliverables across two or more functional areas.
- Actively contribute in team meetings and cross-functional discussions to stay aligned on priorities and progress.
- Own the planning sessions and provide input on product-related decisions as appropriate to two or more digital products.
-
Operational Excellence, Quality & Compliance:
- Ownership in maintaining the stability, performance, and security of digital applications in collaboration with IT operations and infrastructure teams.
- Ownership in managing vendor interactions and support the use of third-party software solutions.
- Ownership in supporting compliance efforts by helping ensure product features and processes meet regulatory and internal standards (e.g., GxP, HIPAA, GDPR).
- Ownership to quality assurance activities to help ensure product deliverables meet expectations to two or more digital products.
- Ownership in the Implementation and maintenance of robust data management & AI practices to protect sensitive information and ensure its accuracy and reliability to two or more digital products.
- Ownership in monitoring product performance metrics and KPIs to support continuous improvement efforts to two or more digital products.
- Performs other duties as assigned
- Complies with all policies and standards
SUPERVISORY RESPONSIBILITIES
- No supervisory responsibilities.
EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS & ABILITIES
Education
- Bachelor’s degree in related discipline and 9 years of related experience; or
- Master's degree in mathematics or statistics or engineering and 7 years of related experience.
- PhD degree in a related discipline and 5 years of related experience; or
- Equivalent combination of education and experience.
Experience
- Minimum of 5 years of experience supporting Enterprise IT enabling business functions.
- Minimum of 7+ years of progressive experience in IT, focused on digital applications or product management within the life science or pharmaceutical industry.
- Proven experience in leading product development teams in an agile/product-centric operating model is essential.
- Strong understanding of the drug discovery or clinical development, or commercialization lifecycle within a pharmaceutical or biotechnology company.
- Demonstrated success in defining and delivering complex digital products that drive significant business value.
- Experience with one of the mentioned specific technologies or platforms as relevant to the specific role, [e.g., SaaS platforms (Veeva, SalesForce) or cloud solutions (AWS, Azure), or functional capabilities specific to business function such as LIMS, SAP ERP, EDC, CTMS, CRM systems widely used in pharma].
- Experience with regulatory frameworks and compliance in a GxP environment.
- Led IT product strategy, roadmap, architecture, and technology enablement for the CRM and Field Engagement ecosystem supporting Commercial, Sales, and Medical Affairs/MSLs, enabling HCP/HCO 360, territory management, call planning/reporting, field insights, medical inquiries, omnichannel engagement, and AI-assisted workflows.
- Brings strong experience with Salesforce Life Sciences Cloud, Customer Engagement for Life Sciences Cloud, Data Cloud/Data 360, Agentforce, Marketing Cloud, Tableau, Veeva CRM, PromoMats, MedComms, Flow, Apex, APIs, SSO, MFA, and field-level security, including GenAI, next-best-action, intelligent alerts, and agentic CRM capabilities.
- CRM and field platforms: Salesforce Life Sciences Cloud, Customer Engagement for Life Sciences Cloud, and Veeva CRM supporting HCP/HCO 360, territory management, call planning/reporting, and medical inquiries.
- AI and automation: Agentforce, GenAI, next-best-action, and intelligent alerts enabling agentic CRM and AI-assisted workflows, built with Flow and Apex.
Knowledge, Skills and Abilities
Required:
- Exceptional leadership and team-building skills, with the ability to inspire and motivate diverse teams.
- Strong strategic thinking and problem-solving abilities, with a data-driven approach to decision-making.
- Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.
- Deep understanding of product management methodologies (e.g., Agile, Scrum, Kanban) and product lifecycle management.
- Solid technical acumen with the ability to understand complex IT architectures and development processes.
- Ability to manage multiple priorities in a fast-paced, dynamic environment.Occasional travel may be required to other company sites, conferences, or vendor locations.
Travel Requirements
- Occasional travel (5–10%) may be required to other company sites, conferences, or vendor locations.
#LI-EZ1
Location: Alameda, CA Range for this position: $190,000 - $239,500 The base pay offered will take into account job-related knowledge, skills, experience and internal equity, among other factors. In addition to the base salary, as part of our Total Rewards program, Exelixis offers comprehensive employee benefits package, including a 401k plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. Employees are also eligible for a discretionary annual bonus program, or if field sales staff, a sales-based incentive plan. Exelixis also offers employees the opportunity to purchase company stock, and receive long-term incentives, 15 accrued vacation days in their first year, 17 paid holidays including a company-wide winter shutdown in December, and up to 10 sick days throughout the calendar year.
Exelixis is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where everyone can thrive. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy (including lactation, childbirth, or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other characteristic protected by applicable federal, state, or local law. We are also committed to providing reasonable accommodations to qualified individuals with disabilities, unless undue hardship and/or a direct threat to the health and/or safety of the individual or others would result.
If you have a disability and need an accommodation in relation to the recruiting process, please email us at: ApplicantAccommodations@exelixis.com.
Exelixis is an E-Verify employer.
WORKING CONDITIONS:
Our office is a modern space that fosters collaboration and creativity. Teams work closely together, sharing ideas and solutions in a supportive atmosphere. We provide all necessary equipment, including dual monitors and ergonomic chairs, to ensure a comfortable workspace.
DISCLAIMER:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
SUMMARY/JOB PURPOSE
The Senior Staff IT Product Lead - Digital Applications, will lead a portfolio of digital products critical to Exelixis's success and ambition to launch innovative medicines for patients. This role is pivotal in driving the strategy, development, and operational excellence of our digital application ecosystem, ensuring alignment with business objectives and a strong focus on user experience and value delivery. Operating within a product-centric model, the Senior Staff IT Product Lead will be responsible for defining product roadmaps, fostering cross-functional collaboration, and leading agile product teams to deliver innovative and impactful digital solutions that accelerate drug discovery, development, and commercialization.
ESSENTIAL DUTIES/RESPONSIBILITIES
-
Product Strategy & Roadmap (Product-Centric Focus):
- Own two or more digital products coupled with a thorough understanding and execution of the vision and strategy for those digital products within the Digital Applications job family (e.g., Clinical Trials Applications, R&D Informatics, Commercial Operations Platforms).
- Own two or more digital products and work with business owners and stakeholders to gather user needs and drive the development of product requirements and user stories.
- Support other leads in market research and technology reviews to support product planning and identify potential areas for improvement.
- Own and support the evaluation of product initiatives by helping assess business value, technical feasibility, and compliance considerations.
- Own the architecture and design of one or two products and ensure digital solutions are aligned with enterprise design and security standards.
-
Product Development & Delivery (Agile/Product Team Support):
- Own product development activities across one or more digital products through the lifecycle—from concept to launch and post-launch support—using Agile practices (e.g., Scrum, Kanban).
- Own the drafting of user stories and acceptance criteria across two or more digital products.
- Own the collaboration with engineering, architecture, and QA teams to support the delivery of secure, scalable, and high-quality digital applications.
- Own the coordination with vendors and service providers to support product delivery timelines and operational needs across two or more digital products.
- Own the user experience improvements across one or more Digital products by incorporating feedback from usability testing and end user research.
-
Stakeholder Management & Cross-Functional Collaboration:
- Support communication between IT and business teams by helping translate technical concepts into business-friendly language across two or more functional areas.
- Build working relationships with stakeholders to support alignment on product goals and deliverables across two or more functional areas.
- Actively contribute in team meetings and cross-functional discussions to stay aligned on priorities and progress.
- Own the planning sessions and provide input on product-related decisions as appropriate to two or more digital products.
-
Operational Excellence, Quality & Compliance:
- Ownership in maintaining the stability, performance, and security of digital applications in collaboration with IT operations and infrastructure teams.
- Ownership in managing vendor interactions and support the use of third-party software solutions.
- Ownership in supporting compliance efforts by helping ensure product features and processes meet regulatory and internal standards (e.g., GxP, HIPAA, GDPR).
- Ownership to quality assurance activities to help ensure product deliverables meet expectations to two or more digital products.
- Ownership in the Implementation and maintenance of robust data management & AI practices to protect sensitive information and ensure its accuracy and reliability to two or more digital products.
- Ownership in monitoring product performance metrics and KPIs to support continuous improvement efforts to two or more digital products.
- Performs other duties as assigned
- Complies with all policies and standards
SUPERVISORY RESPONSIBILITIES
- No supervisory responsibilities.
EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS & ABILITIES
Education
- Bachelor’s degree in related discipline and 9 years of related experience; or
- Master's degree in mathematics or statistics or engineering and 7 years of related experience.
- PhD degree in a related discipline and 5 years of related experience; or
- Equivalent combination of education and experience.
Experience
- Minimum of 5 years of experience supporting Enterprise IT enabling business functions.
- Minimum of 7+ years of progressive experience in IT, focused on digital applications or product management within the life science or pharmaceutical industry.
- Proven experience in leading product development teams in an agile/product-centric operating model is essential.
- Strong understanding of the drug discovery or clinical development, or commercialization lifecycle within a pharmaceutical or biotechnology company.
- Demonstrated success in defining and delivering complex digital products that drive significant business value.
- Experience with one of the mentioned specific technologies or platforms as relevant to the specific role, [e.g., SaaS platforms (Veeva, SalesForce) or cloud solutions (AWS, Azure), or functional capabilities specific to business function such as LIMS, SAP ERP, EDC, CTMS, CRM systems widely used in pharma].
- Experience with regulatory frameworks and compliance in a GxP environment.
- Led IT product strategy, roadmap, architecture, and technology enablement for the CRM and Field Engagement ecosystem supporting Commercial, Sales, and Medical Affairs/MSLs, enabling HCP/HCO 360, territory management, call planning/reporting, field insights, medical inquiries, omnichannel engagement, and AI-assisted workflows.
- Brings strong experience with Salesforce Life Sciences Cloud, Customer Engagement for Life Sciences Cloud, Data Cloud/Data 360, Agentforce, Marketing Cloud, Tableau, Veeva CRM, PromoMats, MedComms, Flow, Apex, APIs, SSO, MFA, and field-level security, including GenAI, next-best-action, intelligent alerts, and agentic CRM capabilities.
- CRM and field platforms: Salesforce Life Sciences Cloud, Customer Engagement for Life Sciences Cloud, and Veeva CRM supporting HCP/HCO 360, territory management, call planning/reporting, and medical inquiries.
- AI and automation: Agentforce, GenAI, next-best-action, and intelligent alerts enabling agentic CRM and AI-assisted workflows, built with Flow and Apex.
Knowledge, Skills and Abilities
Required:
- Exceptional leadership and team-building skills, with the ability to inspire and motivate diverse teams.
- Strong strategic thinking and problem-solving abilities, with a data-driven approach to decision-making.
- Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.
- Deep understanding of product management methodologies (e.g., Agile, Scrum, Kanban) and product lifecycle management.
- Solid technical acumen with the ability to understand complex IT architectures and development processes.
- Ability to manage multiple priorities in a fast-paced, dynamic environment.Occasional travel may be required to other company sites, conferences, or vendor locations.
Travel Requirements
- Occasional travel (5–10%) may be required to other company sites, conferences, or vendor locations.
#LI-EZ1
Location: Alameda, CA Range for this position: $190,000 - $239,500 The base pay offered will take into account job-related knowledge, skills, experience and internal equity, among other factors. In addition to the base salary, as part of our Total Rewards program, Exelixis offers comprehensive employee benefits package, including a 401k plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. Employees are also eligible for a discretionary annual bonus program, or if field sales staff, a sales-based incentive plan. Exelixis also offers employees the opportunity to purchase company stock, and receive long-term incentives, 15 accrued vacation days in their first year, 17 paid holidays including a company-wide winter shutdown in December, and up to 10 sick days throughout the calendar year.
Exelixis is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where everyone can thrive. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy (including lactation, childbirth, or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other characteristic protected by applicable federal, state, or local law. We are also committed to providing reasonable accommodations to qualified individuals with disabilities, unless undue hardship and/or a direct threat to the health and/or safety of the individual or others would result.
If you have a disability and need an accommodation in relation to the recruiting process, please email us at: ApplicantAccommodations@exelixis.com.
Exelixis is an E-Verify employer.
WORKING CONDITIONS:
Our office is a modern space that fosters collaboration and creativity. Teams work closely together, sharing ideas and solutions in a supportive atmosphere. We provide all necessary equipment, including dual monitors and ergonomic chairs, to ensure a comfortable workspace.
DISCLAIMER:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
CRM Lead Jobs by Experience Level
See All 22 CRM Lead Jobs
Find roles that match your experience and apply in just a few clicks.
Find CRM Lead JobsCRM Lead Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in CRM lead jobs.
- Three or more years of hands-on CRM platform experience such as Salesforce or HubSpot
- Proven ability to build and optimize automated email and lifecycle marketing workflows
- Experience with audience segmentation, lead scoring, and customer journey mapping
- Proficiency in CRM reporting, dashboard creation, and data hygiene practices
- Strong cross-functional collaboration skills with sales, marketing, and product teams
- Bachelor's degree in marketing, business, information systems, or a related field
Tips for Your CRM Lead Job Search
Quantify retention outcomes on your resume
CRM Lead resumes that show measurable impact, reduced churn, improved email open rates, higher customer lifetime value, stand out over those that list platform names alone. Tie each bullet to a business outcome you owned, not just a campaign you ran.
Apply early to roles that fit
Migrate Mate lists crm lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by platform stack, not just title
Job listings for crm leads vary widely depending on whether the company runs Salesforce, HubSpot, or a homegrown system. Search by platform name alongside your title to surface roles where your hands-on experience transfers directly without a steep ramp-up.
Prep a segmentation case study for interviews
Interviewers for crm lead roles almost always ask how you've structured audience segmentation or lead scoring. Prepare one concrete example with the logic you used, the segments you built, and the result. Generic answers about personalization don't land as well.
Tailor your resume to lifecycle stage language
Companies focused on acquisition use different terminology than those focused on retention or reactivation. Mirror the lifecycle language in each job description, onboarding flows, win-back campaigns, renewal sequences, so your resume maps directly to what the team is working on.
Negotiate scope before you negotiate compensation
CRM Lead roles range from solo operators managing a single tool to team leads overseeing analysts and developers. Before discussing compensation, clarify headcount, budget ownership, and cross-functional authority so you're negotiating for the right level, not just the right title.
CRM Lead Jobs: Frequently Asked Questions
Which companies are hiring the most crm leads?
The companies hiring the most crm leads right now include Cognizant, PwC, and DHL, with the largest share of openings in California, Illinois, and Michigan, based on current listings on Migrate Mate as of November 2026. Industries with the highest concentration of openings include retail, financial services, and subscription-based SaaS.
How many crm lead jobs are remote?
About 82% of crm lead openings are fully remote or hybrid as of November 2026, reflecting strong employer flexibility for this role. The most remote-friendly specializations tend to be email lifecycle management and CRM platform administration, since those functions rely on tools rather than in-office collaboration.
How do you become a crm lead?
Start by building hands-on experience with a major CRM platform in a coordinator or specialist role, focusing on campaign execution, segmentation, and reporting. Move into owning automation workflows and cross-functional projects to demonstrate strategic thinking. Pursue a platform certification, then apply for lead roles that specify ownership of the full CRM program rather than individual campaigns.
Can I get hired as a crm lead with little experience?
Some employers will consider candidates with limited formal experience if they can demonstrate deep platform knowledge and a portfolio of automation or segmentation work built independently or through freelance projects. Targeting smaller companies or startups where the crm lead role is a build-from-scratch position gives you the best path in without an extensive professional history.
What does the crm lead interview process look like?
Most crm lead interviews include an initial recruiter screen, a hiring manager conversation focused on past campaigns and platform experience, and a technical or strategic take-home assignment asking you to audit a sample CRM setup or design a lifecycle flow. Final rounds typically involve a panel with marketing, sales, or product stakeholders who assess cross-functional fit and communication style.
Where can I find and apply to crm lead jobs?
You can find and apply to crm lead jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that match your experience and the type of CRM work you want to do, and apply directly to each listing that fits.
See All 22 CRM Lead Jobs
Find roles that match your experience and apply in just a few clicks.
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