CRM Manager Jobs
CRM Manager jobs are open across retail, SaaS, financial services, healthcare, and hospitality, from associate to director level, with specializations in lifecycle marketing, customer retention, and marketing automation. Find a role that fits from the openings below and apply directly.
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Position Summary:
The CRM System Manager will lead the support and enhancement development of the Salesforce CRM platform. This role is responsible for supporting users, collaborating with vendors and internal stakeholders, and ensuring the system is configured and optimized to meet evolving business needs. The CRM System Manager will oversee day-to-day system operations, drive continuous improvements, support users across the organization, and maintain strong alignment with data governance and compliance requirements.
Essential Functions:
Support the transition from CRM initial implementation to steady-state operations, ensuring a smooth go-live and effective post-implementation support for business users.- Establish, operate, and continuously refine a scalable CRM support model, including incident management, escalation paths, release planning, and an enhancement backlog aligned with.
- Manage relationships with CRM vendors and service providers, serving as the primary point of coordination for support, enhancements, and operational issues.
- Monitor vendor performance against service expectations and SLAs, coordinating escalations and driving timely resolution of incidents impacting business operations.
- Partner with vendors to plan and execute system updates, enhancements, and support activities, ensuring alignment with business priorities and operational needs.
- Partner closely with Commercial, Customer Service, and other business teams to understand operational workflows and post-go-live challenges, providing ongoing system improvements and usage recommendations.
- Create and maintain architectural diagrams, system flow diagrams, and business process visuals that document CRM functionality, integrations, and support models to support business processes, troubleshooting, and future enhancements.
- Direct and coordinate day-to-day CRM support activities, including issue triage, root cause analysis, and communication with stakeholders to ensure a positive user experience.
- Maintain and support CRM architecture, integrations, and data flows, ensuring reliable, secure, and compliant information exchange across enterprise systems.
- Oversee SDLC activities for CRM support and enhancement work, including writing or refining requirements, developing and executing test cases, and supporting functional, integration, and user acceptance testing to ensure production readiness.
- Balance multiple support and enhancement initiatives, prioritizing work based on business impact, operational risk, and resource availability.
- Translate and track ongoing business feedback and operational needs into actionable CRM enhancements, supporting continuous improvement, adoption, and long-term platform stability.
Qualifications, Education, and Experience:
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent relevant experience.- 8–10+ years of experience supporting large-scale enterprise system platforms in regulated or complex business environments.
- Experience in the Pharmaceutical, Biotechnology, or Life Sciences industry, or other highly regulated sectors, is strongly preferred.
- Deep understanding of enterprise systems and integration concepts, with direct experience in Salesforce CRM, Mulesoft, and Tableau.
- Familiarity with related platforms such as Microsoft D365, Veeva, MES systems and other enterprise systems.
- Strong communication and interpersonal skills, with the ability to effectively explain complex concepts to a variety of audiences.
- Ability to create clear and effective diagrams, process flows, system architecture visuals, and other documentation that supports requirements, design, and stakeholder communication.
- Demonstrated leadership and stakeholder management capabilities, with a track record of guiding cross-functional teams and influencing decision-making.
- Knowledge of regulatory and compliance frameworks such as GMPs, GAMP 5, 21 CFR Part 11, Annex 11, GDPR, and data integrity expectations is preferred.
Why Vericel?
Cutting-Edge Science: Work with a leading regenerative medicine product that is transforming patient care.- Career Growth: Be a part of a growing organization with opportunities to expand your impact
- Collaborative Culture: Work alongside a team of dedicated professionals who are passionate about improving lives.
The hourly wage range Vericel reasonably and in good faith expects to pay for this position at the time of this posting is $140,000 to $153,000 annually.
The actual salary offered will be determined based on factors such as the candidate’s qualifications, experience, and skills. Bonus, incentive pay, equity and benefits may be provided in addition to the base compensation listed above.
In accordance with Massachusetts law, Vericel provides the pay range that it reasonably and in good faith expects to pay for a particular and specific employment position at the time of posting or offer. This range is subject to change based on business needs, market conditions, and individual qualifications. Employees and applicants may request the pay range for their position or for a position to which they are applying. Retaliation for making such a request is strictly prohibited.
EEO Statement
All applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, sexual orientation, gender identity, or protected veteran status and will receive consideration for employment and will not be discriminated against on the basis of disability. Vericel Corporation is an Equal Opportunity/Affirmative Action Employer.
Vericel Corporation is VEVRAA federal contractor and desires priority referrals of protected veterans for job openings at all locations within the state.
Position Summary:
The CRM System Manager will lead the support and enhancement development of the Salesforce CRM platform. This role is responsible for supporting users, collaborating with vendors and internal stakeholders, and ensuring the system is configured and optimized to meet evolving business needs. The CRM System Manager will oversee day-to-day system operations, drive continuous improvements, support users across the organization, and maintain strong alignment with data governance and compliance requirements.
Essential Functions:
Support the transition from CRM initial implementation to steady-state operations, ensuring a smooth go-live and effective post-implementation support for business users.- Establish, operate, and continuously refine a scalable CRM support model, including incident management, escalation paths, release planning, and an enhancement backlog aligned with.
- Manage relationships with CRM vendors and service providers, serving as the primary point of coordination for support, enhancements, and operational issues.
- Monitor vendor performance against service expectations and SLAs, coordinating escalations and driving timely resolution of incidents impacting business operations.
- Partner with vendors to plan and execute system updates, enhancements, and support activities, ensuring alignment with business priorities and operational needs.
- Partner closely with Commercial, Customer Service, and other business teams to understand operational workflows and post-go-live challenges, providing ongoing system improvements and usage recommendations.
- Create and maintain architectural diagrams, system flow diagrams, and business process visuals that document CRM functionality, integrations, and support models to support business processes, troubleshooting, and future enhancements.
- Direct and coordinate day-to-day CRM support activities, including issue triage, root cause analysis, and communication with stakeholders to ensure a positive user experience.
- Maintain and support CRM architecture, integrations, and data flows, ensuring reliable, secure, and compliant information exchange across enterprise systems.
- Oversee SDLC activities for CRM support and enhancement work, including writing or refining requirements, developing and executing test cases, and supporting functional, integration, and user acceptance testing to ensure production readiness.
- Balance multiple support and enhancement initiatives, prioritizing work based on business impact, operational risk, and resource availability.
- Translate and track ongoing business feedback and operational needs into actionable CRM enhancements, supporting continuous improvement, adoption, and long-term platform stability.
Qualifications, Education, and Experience:
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent relevant experience.- 8–10+ years of experience supporting large-scale enterprise system platforms in regulated or complex business environments.
- Experience in the Pharmaceutical, Biotechnology, or Life Sciences industry, or other highly regulated sectors, is strongly preferred.
- Deep understanding of enterprise systems and integration concepts, with direct experience in Salesforce CRM, Mulesoft, and Tableau.
- Familiarity with related platforms such as Microsoft D365, Veeva, MES systems and other enterprise systems.
- Strong communication and interpersonal skills, with the ability to effectively explain complex concepts to a variety of audiences.
- Ability to create clear and effective diagrams, process flows, system architecture visuals, and other documentation that supports requirements, design, and stakeholder communication.
- Demonstrated leadership and stakeholder management capabilities, with a track record of guiding cross-functional teams and influencing decision-making.
- Knowledge of regulatory and compliance frameworks such as GMPs, GAMP 5, 21 CFR Part 11, Annex 11, GDPR, and data integrity expectations is preferred.
Why Vericel?
Cutting-Edge Science: Work with a leading regenerative medicine product that is transforming patient care.- Career Growth: Be a part of a growing organization with opportunities to expand your impact
- Collaborative Culture: Work alongside a team of dedicated professionals who are passionate about improving lives.
The hourly wage range Vericel reasonably and in good faith expects to pay for this position at the time of this posting is $140,000 to $153,000 annually.
The actual salary offered will be determined based on factors such as the candidate’s qualifications, experience, and skills. Bonus, incentive pay, equity and benefits may be provided in addition to the base compensation listed above.
In accordance with Massachusetts law, Vericel provides the pay range that it reasonably and in good faith expects to pay for a particular and specific employment position at the time of posting or offer. This range is subject to change based on business needs, market conditions, and individual qualifications. Employees and applicants may request the pay range for their position or for a position to which they are applying. Retaliation for making such a request is strictly prohibited.
EEO Statement
All applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, sexual orientation, gender identity, or protected veteran status and will receive consideration for employment and will not be discriminated against on the basis of disability. Vericel Corporation is an Equal Opportunity/Affirmative Action Employer.
Vericel Corporation is VEVRAA federal contractor and desires priority referrals of protected veterans for job openings at all locations within the state.
CRM Manager Jobs by Experience Level
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Find CRM Manager JobsCRM Manager Job Market
Who's Hiring
- Deloitte19
- PwC5P
- News4N
- Map3M
- Mixam3M
Top Industries Hiring
- Consulting & Professional Services22
- Investment & Asset Management21
- Accounting & Auditing19
- Technology & Software9
- Banking & Financial Services3
What Employers Look For
The qualifications that appear most often in CRM manager jobs.
- 3-5 years of experience managing CRM programs or lifecycle marketing campaigns
- Proficiency with at least one enterprise CRM or email platform such as Salesforce, HubSpot, or Klaviyo
- Demonstrated ability to design, execute, and analyze A/B tests across email or SMS channels
- Experience building customer segmentation strategies based on behavioral or transactional data
- Bachelor's degree in marketing, business, communications, or a related field
- Familiarity with HTML for email template editing and basic SQL for pulling customer data
Tips for Your CRM Manager Job Search
Quantify retention and revenue metrics
Your resume needs numbers tied to outcomes you owned: churn reduction, repeat purchase rate, email revenue lift, or database growth. Hiring managers for crm manager roles expect you to show cause and effect, not just list the platforms you used.
List your martech stack precisely
Name the specific tools you have hands-on experience with, such as Salesforce, HubSpot, Klaviyo, or Braze, rather than grouping them under broad categories. Many applicant tracking systems filter crm manager candidates by exact platform names before a human ever reads your resume.
Target openings by industry fit
CRM strategy in e-commerce differs sharply from B2B SaaS or hospitality. Filter openings by industry and look for job descriptions that mirror the customer lifecycle you already understand. Relevant vertical experience often outweighs tool familiarity at the screening stage.
Apply early to roles that fit
Migrate Mate lists crm manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a segmentation case study
Interviewers for crm manager roles frequently ask you to walk through how you built or refined an audience segment and what happened to engagement afterward. Prepare one concrete example with a clear before-and-after so you can answer that question in real time without fumbling.
Negotiate scope, not just compensation
When you reach the offer stage, ask which channels and customer segments the role owns from day one and which you inherit versus build. Clarifying ownership up front protects you from stepping into a role with a narrower mandate than the job posting suggested.
CRM Manager Jobs: Frequently Asked Questions
Which companies are hiring the most crm managers?
The companies hiring the most crm managers right now include Deloitte, PwC, and News, with the largest share of openings in New York, Texas, and California, based on current listings on Migrate Mate as of August 2026. Retail, SaaS, and financial services consistently drive the highest volume of crm manager postings.
How many crm manager jobs are remote?
About 57% of crm manager openings are fully remote or hybrid as of August 2026, making it one of the more flexible marketing roles at the manager level. Email lifecycle management and marketing automation work tend to attract the highest share of fully remote arrangements, while roles with heavy cross-functional coordination often require at least partial on-site presence.
How do you become a crm manager?
Most crm managers start in email marketing, marketing operations, or customer success, where they build hands-on experience with segmentation, automation workflows, and campaign analytics. From there, the path typically involves owning a channel end-to-end, developing fluency with a major CRM platform, and demonstrating measurable impact on retention or lifetime value before stepping into a manager title.
Can you get a crm manager job with limited experience?
Yes, especially if you can show ownership of a specific CRM function rather than a broad title. Candidates who have managed an email program, built an automated onboarding sequence, or run a loyalty segment from scratch often move into crm manager roles ahead of peers with longer resumes but shallower hands-on work. A portfolio of campaigns with documented results is more persuasive than years of general marketing experience.
What does the crm manager interview process look like?
The process typically starts with a recruiter screen focused on tool experience and career background, followed by a hiring manager conversation about CRM strategy and past program ownership. Many companies then include a take-home case or a live whiteboard exercise asking you to design a retention campaign or diagnose a drop in engagement. A final round usually involves meeting cross-functional partners from analytics, product, or sales.
Where can I find and apply to crm manager jobs?
You can find and apply to crm manager jobs on Migrate Mate, which lists current openings from across the United States. Find the roles that match your experience and target industry, then apply directly to each listing from the page.
See All 175+ CRM Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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