Client Engagement Specialist

Caretech | Scottsbluff, Nebraska

Make a Difference from the Very First Call

At Caretech, every great client experience begins with a caring conversation. We’re looking for a compassionate, organized, and customer-focused Client Experience Coordinator to support our growing team in Western Nebraska.

In this role, you’ll be the first point of contact for many prospective clients and families, helping guide them through the intake process while ensuring they feel supported every step of the way. You’ll work closely with Community Liaisons, Care Coordinators, and leadership to coordinate services, manage referrals, and help deliver an exceptional experience from the very first interaction.

If you enjoy helping others, building relationships, and keeping things organized, we’d love to have you join the Caretech team.

Position Summary

The Client Experience Coordinator serves as a key member of Caretech’s Western Nebraska team by managing client inquiries, coordinating new client intakes, supporting Community Liaisons, and ensuring a seamless experience for clients, families, and referral partners. This position plays an important role in helping individuals quickly access the services they need while supporting the continued growth of Caretech throughout the region.

Primary Responsibilities

Client Intake & Experience

• Serve as the primary point of contact for new client inquiries.

• Receive and manage new client referrals and intake calls.

• Gather required information to begin the admission process.

• Coordinate with Care Coordinators to ensure timely scheduling of assessments and service starts.

• Maintain regular communication with prospective clients and families throughout the intake process.

• Ensure every client receives a professional, compassionate, and welcoming experience.

Lead & Referral Management

• Monitor and manage incoming client leads.

• Track referral activity and follow up on outstanding opportunities.

• Maintain accurate client information within company systems.

• Coordinate communication between referral sources, Community Liaisons, and office staff.

Community Liaison Support

• Provide administrative support to Community Liaisons across Western Nebraska.

• Prepare marketing and community outreach materials, while assisting with outreach and marketing.

• Coordinate follow-up communications with referral partners.

• Assist with community events, presentations, and networking opportunities.

• Help maintain referral source databases and contact information.

Client Administration

• Prepare and send new client welcome packets.

• Ensure required documentation is complete prior to the start of services.

• Assist with collecting signatures and required paperwork.

• Maintain organized electronic and paper client files.

• Support ongoing client communication as needed.

General Office Support

• Answer incoming office phone calls and direct inquiries appropriately.

• Assist with filing, scanning, data entry, and document management.

• Support special projects and administrative tasks.

• Work collaboratively with leadership and office staff to improve processes and enhance the client experience.

Qualifications

• High school diploma or equivalent required.

• Previous customer service, healthcare, administrative, or client relations experience preferred.

• Excellent communication and interpersonal skills.

• Strong organizational and time management abilities.

• Ability to manage multiple priorities while maintaining attention to detail.

• Comfortable using Microsoft Office and learning new software systems.

• Professional, compassionate, and dependable.

What We’re Looking For

The ideal candidate is someone who:

• Enjoys helping people during important moments.

• Builds strong relationships with clients, families, and community partners.

• Thrives in a fast-paced environment.

• Is proactive, organized, and solution-oriented.

• Demonstrates professionalism, empathy, and excellent customer service.

Why Join Caretech?

At Caretech, we believe exceptional care begins with exceptional people. As part of our team, you’ll help connect individuals and families with the services they need while supporting one of Nebraska’s growing home care organizations.

What We Offer

• Meaningful work that positively impacts lives every day.

• Supportive and collaborative team environment.

• Opportunities for professional growth and advancement.

• Ongoing training and development.

• The opportunity to help shape the client experience across Western Nebraska.

Location: Scottsbluff, Nebraska

If you’re passionate about helping others and enjoy creating exceptional customer experiences, we’d love to hear from you. Join Caretech and help us make a difference—one client, one family, and one community at a time.