Customer Experience Specialist Jobs in Nebraska
Customer Experience Specialist jobs in Nebraska concentrate in financial services, insurance, telecommunications, and healthcare administration, with demand at every level from entry-level support roles to senior customer success positions. Omaha and Lincoln account for the majority of openings, with a smaller cluster in Bellevue, and established employers such as Mutual of Omaha, First National Bank of Omaha, and Nelnet consistently hire for these roles. The most in-demand specialties in Nebraska are customer retention, digital channel support, and B2B account management. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 11+ Customer Experience Specialist jobs
Company:
BHHIC Berkshire Hathaway Homestate Insurance Company
As a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We offer unparalleled financial strength, stability and “large company” benefits, in addition to an exciting, friendly, “small company” atmosphere.
Senior Customer Experience Analyst - Voice of the Customer
The Senior Customer Experience Analyst - Voice of the Customer (VoC) is responsible for designing, managing, and enhancing enterprise Voice of the Customer programs that capture, analyze, and translate customer feedback into actionable business insights. This role partners across the organization to align customer feedback with strategic objectives, business processes, digital experiences, and operational priorities. The analyst leverages customer research, journey mapping, customer satisfaction metrics, and feedback data to identify opportunities for improvement and help foster a customer-centric culture.
This position will be with Berkshire Hathaway Homestate Insurance Company (BHHIC) in Omaha, Nebraska, and is NOT ELIGIBLE for employer visa sponsorship.
What will you do?
- Voice of the Customer Program Management: Design, implement, and manage Voice of the Customer programs utilizing surveys, digital intercepts, customer feedback channels, and emerging technologies. Maintain customer feedback platforms and insight repositories to ensure reliable, actionable customer intelligence.
- Customer Research: Develop and execute quantitative and qualitative research initiatives to understand customer behaviors, perceptions, needs, and experiences. Utilize surveys, interviews, focus groups, and customer testing methodologies to uncover meaningful insights and improvement opportunities.
- Data Collection and Integration: Collect, consolidate, and manage customer feedback data from multiple channels, including surveys, digital analytics, contact center interactions, complaints, and customer service feedback. Ensure data quality, integrity, and consistency across sources.
- Insight Development and Analysis: Analyze customer feedback, operational metrics, and business data to identify trends, pain points, root causes, and opportunities for improvement. Translate complex findings into clear, actionable recommendations that support business objectives and customer experience enhancements.
- Reporting and Measurement: Develop and maintain customer experience reports, dashboards, and presentations that communicate customer insights, customer satisfaction trends, and program performance to business stakeholders and leadership.
- Customer Journey Mapping: Partner with stakeholders to develop and maintain customer journey maps and personas. Identify friction points, opportunities for improvement, and areas where customer and operational data can enhance journey understanding.
- Cross-Functional Collaboration: Work closely with business leaders, technology teams, customer experience partners, and operational stakeholders to align Voice of the Customer initiatives with organizational priorities and customer-focused strategies.
- Training and Enablement: Educate and support business partners on Voice of the Customer methodologies, customer journey mapping practices, customer feedback programs, and customer experience best practices.
- Vendor and Platform Support: Assist with the evaluation, selection, implementation, and optimization of customer experience and Voice of the Customer technologies and vendor solutions.
What are we looking for?
- Bachelor's degree in Business Administration, Marketing, Customer Experience, Human-Computer Interaction (HCI), Data Analytics, Statistics, or related field required, or equivalent work experience.
- Five or more years of experience in customer experience, Voice of the Customer, customer research, market research, business analytics, or a related field.
- Experience designing, managing, and reporting on customer feedback programs and research initiatives.
- Experience analyzing customer feedback and translating findings into actionable business recommendations.
Required Knowledge
- Customer experience and Voice of the Customer principles and practices
- Customer journey mapping and persona development
- Data analysis, reporting, and visualization techniques
- Customer satisfaction metrics such as NPS, CSAT, and CES
Preferred Knowledge
- Customer feedback and research methodologies
- Survey design, customer insights, and research best practices
- Sentiment analysis, text analytics, and customer experience platforms
- Business intelligence and reporting tools
- Business operations and process improvement methodologies
- Data governance and data quality standards
- Data storytelling and executive-level communication techniques
- Insurance products, coverages, and industry practices
Required Skills and Abilities
- Analyze and interpret large data sets from multiple customer feedback sources
- Design and manage Voice of the Customer programs and surveys
- Develop meaningful reports, dashboards, and presentations
- Translate complex data into actionable insights and recommendations
- Communicate effectively with stakeholders at all organizational levels
- Facilitate discussions, gather requirements, and build cross-functional partnerships
- Manage multiple projects and priorities simultaneously
- Apply critical thinking and problem-solving skills to business challenges
- Work independently with minimal supervision while maintaining high-quality standards
- Maintain strict confidentiality of sensitive customer and business information
- Train and mentor others on Voice of the Customer methodologies and customer experience practices
- Adapt to changing priorities, technologies, and business needs
We want you to be involved! We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development. We also regularly seek employees input through companywide surveys.
We care about your health and wellbeing! Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, our Omaha office boasts a complimentary state-of-the-art onsite fitness center, and a robust wellness program.
Benefits, Perks and more! We offer retirement and savings plan with immediate enrollment with 100% employer match up to 5%, Medical, Dental and Vision for regular, full-time employees and eligible dependents, a dedicated Learning & Development program for employees to grow personally and professionally, 100% upfront Educational Reimbursement program, subsidized downtown parking, competitive time off policies including parental leave, an Employee Assistance program and much more!
Company:
BHHIC Berkshire Hathaway Homestate Insurance Company
As a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We offer unparalleled financial strength, stability and “large company” benefits, in addition to an exciting, friendly, “small company” atmosphere.
Senior Customer Experience Analyst - Voice of the Customer
The Senior Customer Experience Analyst - Voice of the Customer (VoC) is responsible for designing, managing, and enhancing enterprise Voice of the Customer programs that capture, analyze, and translate customer feedback into actionable business insights. This role partners across the organization to align customer feedback with strategic objectives, business processes, digital experiences, and operational priorities. The analyst leverages customer research, journey mapping, customer satisfaction metrics, and feedback data to identify opportunities for improvement and help foster a customer-centric culture.
This position will be with Berkshire Hathaway Homestate Insurance Company (BHHIC) in Omaha, Nebraska, and is NOT ELIGIBLE for employer visa sponsorship.
What will you do?
- Voice of the Customer Program Management: Design, implement, and manage Voice of the Customer programs utilizing surveys, digital intercepts, customer feedback channels, and emerging technologies. Maintain customer feedback platforms and insight repositories to ensure reliable, actionable customer intelligence.
- Customer Research: Develop and execute quantitative and qualitative research initiatives to understand customer behaviors, perceptions, needs, and experiences. Utilize surveys, interviews, focus groups, and customer testing methodologies to uncover meaningful insights and improvement opportunities.
- Data Collection and Integration: Collect, consolidate, and manage customer feedback data from multiple channels, including surveys, digital analytics, contact center interactions, complaints, and customer service feedback. Ensure data quality, integrity, and consistency across sources.
- Insight Development and Analysis: Analyze customer feedback, operational metrics, and business data to identify trends, pain points, root causes, and opportunities for improvement. Translate complex findings into clear, actionable recommendations that support business objectives and customer experience enhancements.
- Reporting and Measurement: Develop and maintain customer experience reports, dashboards, and presentations that communicate customer insights, customer satisfaction trends, and program performance to business stakeholders and leadership.
- Customer Journey Mapping: Partner with stakeholders to develop and maintain customer journey maps and personas. Identify friction points, opportunities for improvement, and areas where customer and operational data can enhance journey understanding.
- Cross-Functional Collaboration: Work closely with business leaders, technology teams, customer experience partners, and operational stakeholders to align Voice of the Customer initiatives with organizational priorities and customer-focused strategies.
- Training and Enablement: Educate and support business partners on Voice of the Customer methodologies, customer journey mapping practices, customer feedback programs, and customer experience best practices.
- Vendor and Platform Support: Assist with the evaluation, selection, implementation, and optimization of customer experience and Voice of the Customer technologies and vendor solutions.
What are we looking for?
- Bachelor's degree in Business Administration, Marketing, Customer Experience, Human-Computer Interaction (HCI), Data Analytics, Statistics, or related field required, or equivalent work experience.
- Five or more years of experience in customer experience, Voice of the Customer, customer research, market research, business analytics, or a related field.
- Experience designing, managing, and reporting on customer feedback programs and research initiatives.
- Experience analyzing customer feedback and translating findings into actionable business recommendations.
Required Knowledge
- Customer experience and Voice of the Customer principles and practices
- Customer journey mapping and persona development
- Data analysis, reporting, and visualization techniques
- Customer satisfaction metrics such as NPS, CSAT, and CES
Preferred Knowledge
- Customer feedback and research methodologies
- Survey design, customer insights, and research best practices
- Sentiment analysis, text analytics, and customer experience platforms
- Business intelligence and reporting tools
- Business operations and process improvement methodologies
- Data governance and data quality standards
- Data storytelling and executive-level communication techniques
- Insurance products, coverages, and industry practices
Required Skills and Abilities
- Analyze and interpret large data sets from multiple customer feedback sources
- Design and manage Voice of the Customer programs and surveys
- Develop meaningful reports, dashboards, and presentations
- Translate complex data into actionable insights and recommendations
- Communicate effectively with stakeholders at all organizational levels
- Facilitate discussions, gather requirements, and build cross-functional partnerships
- Manage multiple projects and priorities simultaneously
- Apply critical thinking and problem-solving skills to business challenges
- Work independently with minimal supervision while maintaining high-quality standards
- Maintain strict confidentiality of sensitive customer and business information
- Train and mentor others on Voice of the Customer methodologies and customer experience practices
- Adapt to changing priorities, technologies, and business needs
We want you to be involved! We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development. We also regularly seek employees input through companywide surveys.
We care about your health and wellbeing! Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, our Omaha office boasts a complimentary state-of-the-art onsite fitness center, and a robust wellness program.
Benefits, Perks and more! We offer retirement and savings plan with immediate enrollment with 100% employer match up to 5%, Medical, Dental and Vision for regular, full-time employees and eligible dependents, a dedicated Learning & Development program for employees to grow personally and professionally, 100% upfront Educational Reimbursement program, subsidized downtown parking, competitive time off policies including parental leave, an Employee Assistance program and much more!
See All 11 Customer Experience Specialist Jobs in Nebraska
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Find JobsCustomer Experience Specialist Jobs by City in Nebraska
Where Nebraska roles are concentrated, by current openings.
Customer Experience Specialist Job Market in Nebraska
A snapshot from current Nebraska openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Automotive
What Nebraska Employers Look For
The qualifications that appear most often in customer experience specialist jobs across Nebraska.
- Two or more years of customer-facing service or account management experience required
- Bachelor's degree in business, communications, or a related field preferred
- Proficiency with CRM platforms such as Salesforce or HubSpot strongly preferred
- Demonstrated ability to resolve escalated customer issues and improve satisfaction scores
- Strong written and verbal communication skills for multichannel customer interactions
- Familiarity with data reporting tools to track customer feedback and service metrics
Customer Experience Specialist Jobs in Nebraska: Frequently Asked Questions
How do you become a customer experience specialist in Nebraska?
Nebraska does not require a state-issued license to work as a customer experience specialist. Most employers in the state look for a bachelor's degree in business, communications, or a related field, combined with direct customer-facing experience. Building proficiency in CRM software, completing vendor certifications such as Salesforce Administrator or HubSpot Customer Success, and accumulating experience in industries like financial services, insurance, or healthcare gives candidates a competitive edge in the Nebraska market.
Which companies hire customer experience specialists in Nebraska?
Companies currently hiring customer experience specialists in Nebraska include Ricoh, Tesla, and JCPenney, per current listings on Migrate Mate as of September 2026. Nebraska's concentration of insurance carriers, financial institutions, and student loan servicers means hiring activity tends to be consistent throughout the year rather than purely seasonal.
Which Nebraska cities have the most customer experience specialist jobs?
Omaha, Lincoln, and Ralston are the cities with the most customer experience specialist openings in Nebraska. Omaha dominates due to its dense concentration of corporate headquarters in insurance, banking, and telecommunications, while Lincoln's openings are driven largely by state government agencies, the University of Nebraska system, and financial services firms headquartered near the state capital.
Are there remote customer experience specialist jobs in Nebraska?
Yes, and more than most fields, since the work is primarily desk-based and conducted through digital channels. About 75% of customer experience specialist openings tied to Nebraska are remote or hybrid as of September 2026, reflecting how broadly the role has shifted online. Digital channel support and customer success management tend to be the most remote-eligible sub-areas within this role.
How can I get hired as a customer experience specialist in Nebraska with little or no experience?
The most realistic entry path is landing a customer service representative or client support associate role at a large Nebraska employer and moving into a specialist position within one to two years. Employers like Mutual of Omaha, Nelnet, and First National Bank of Omaha regularly hire for entry-level customer support roles that feed into specialist tracks. Completing a recognized CRM certification such as Salesforce Essentials strengthens an application considerably, as does any experience in adjacent roles like retail banking, call center operations, or inside sales.
Where can I find and apply to customer experience specialist jobs in Nebraska?
You can find and apply to customer experience specialist jobs in Nebraska on Migrate Mate, which lists current Nebraska openings. Search the roles available, identify the ones that match your background and preferences, and apply directly to the ones that fit.
See All 11 Customer Experience Specialist Jobs in Nebraska
Find roles in Nebraska that match your experience and apply in just a few clicks.
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