Customer Engineer Jobs in Massachusetts
Customer Engineer jobs in Massachusetts are concentrated in the state's dense technology, enterprise software, and life sciences corridors, with demand running from entry-level field support roles through senior solution architects. Boston, Cambridge, and Burlington are the primary hiring hubs, where employers like IBM, Oracle, and Cisco maintain long-standing Massachusetts operations and regularly recruit customer engineers. Cloud infrastructure, networking, and enterprise SaaS integrations are the most in-demand specialties across these markets. Find a role that fits below and apply directly.
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Showing 5 of 12+ Customer Engineer jobs
Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.
Energy Services Engineer (Customer-Facing Role)
Location: Westwood, MA
Department: New Customer Connections
Schedule: Monday–Friday, 7:30 AM – 4:00 PM
Starting Rate of Pay: $47.65/hour
**Union Represented Position**
About the Role
Join our team as an Energy Services Engineer, where you’ll combine technical expertise with customer service to deliver innovative energy solutions. In this role, you’ll be the primary point of contact for commercial, industrial, and residential customers, helping them understand and optimize energy use across a variety of applications. You’ll manage service requests, coordinate work orders, and ensure seamless delivery of electric services—all while building strong relationships and promoting energy efficiency.
What You’ll Do
Serve as the technical liaison for customers, explaining energy use and applications.
Conduct engineering studies and prepare detailed reports on energy solutions.
Manage inquiries related to billing, rates, and service for assigned customer segments.
Support Account Executives with work order creation and coordination.
Communicate company standards, policies, and contractual requirements to customers.
Track and prioritize customer work requests, ensuring timely service delivery.
Collaborate with internal teams to implement distribution system modifications.
Promote energy efficiency programs and identify opportunities for new business development.
What We’re Looking For
Education: Bachelor’s degree in Engineering (required).
Experience: 2+ years of experience with electro-technologies and end-use applications across residential, commercial, and industrial sectors.
Skills: Strong customer focus, problem-solving ability, and initiative.
Other Requirements: Valid driver’s license and access to a personal vehicle.
Why Join Us?
Competitive pay and comprehensive benefits.
Opportunity to work on impactful energy projects.
Collaborative team environment focused on innovation and customer success.
Ready to make a difference in energy solutions? Apply today!
#custajd
#LI-ES3
Competencies:
Build trusting relationships
Manage and develop people
Foster teamwork and cross-functional collaboration
Lead change
Communicate strategic vision
Create an engaged workforce
Focus on the customer
Take ownership & accountability
Build trusting relationships
Worker Type:
RegularNumber of Openings:
1Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement:
Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.
Energy Services Engineer (Customer-Facing Role)
Location: Westwood, MA
Department: New Customer Connections
Schedule: Monday–Friday, 7:30 AM – 4:00 PM
Starting Rate of Pay: $47.65/hour
**Union Represented Position**
About the Role
Join our team as an Energy Services Engineer, where you’ll combine technical expertise with customer service to deliver innovative energy solutions. In this role, you’ll be the primary point of contact for commercial, industrial, and residential customers, helping them understand and optimize energy use across a variety of applications. You’ll manage service requests, coordinate work orders, and ensure seamless delivery of electric services—all while building strong relationships and promoting energy efficiency.
What You’ll Do
Serve as the technical liaison for customers, explaining energy use and applications.
Conduct engineering studies and prepare detailed reports on energy solutions.
Manage inquiries related to billing, rates, and service for assigned customer segments.
Support Account Executives with work order creation and coordination.
Communicate company standards, policies, and contractual requirements to customers.
Track and prioritize customer work requests, ensuring timely service delivery.
Collaborate with internal teams to implement distribution system modifications.
Promote energy efficiency programs and identify opportunities for new business development.
What We’re Looking For
Education: Bachelor’s degree in Engineering (required).
Experience: 2+ years of experience with electro-technologies and end-use applications across residential, commercial, and industrial sectors.
Skills: Strong customer focus, problem-solving ability, and initiative.
Other Requirements: Valid driver’s license and access to a personal vehicle.
Why Join Us?
Competitive pay and comprehensive benefits.
Opportunity to work on impactful energy projects.
Collaborative team environment focused on innovation and customer success.
Ready to make a difference in energy solutions? Apply today!
#custajd
#LI-ES3
Competencies:
Build trusting relationships
Manage and develop people
Foster teamwork and cross-functional collaboration
Lead change
Communicate strategic vision
Create an engaged workforce
Focus on the customer
Take ownership & accountability
Build trusting relationships
Worker Type:
RegularNumber of Openings:
1Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement:
Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
See All 12 Customer Engineer Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Customer Engineer JobsCustomer Engineer Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Customer Engineer Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Consulting & Professional Services
- Manufacturing
- Technology & Software
- Electronics & Hardware
What Massachusetts Employers Look For
The qualifications that appear most often in customer engineer jobs across Massachusetts.
- Bachelor's degree in computer science, electrical engineering, or a closely related technical field
- Hands-on experience deploying or supporting enterprise hardware, software, or cloud solutions
- Proficiency with networking protocols, systems integration, or SaaS platform configuration
- Strong customer-facing communication skills for technical presentations and stakeholder escalations
- Familiarity with CRM tools and ticketing systems such as Salesforce or ServiceNow
- Ability to travel locally within Massachusetts for on-site client installations and support visits
Customer Engineer Jobs in Massachusetts: Frequently Asked Questions
How do you become a customer engineer in Massachusetts?
Most customer engineers in Massachusetts enter the field with a bachelor's degree in computer science, information technology, electrical engineering, or a related discipline. Massachusetts does not require a state-issued license for this role. Employers in the Boston and Cambridge technology corridors typically look for candidates who have completed internships, earned vendor certifications from companies like Cisco, AWS, or Google, and can demonstrate hands-on lab or project experience alongside their degree.
Which companies hire customer engineers in Massachusetts?
Employers hiring customer engineers in Massachusetts right now include Klaviyo, Tutor Intelligence, and KLA, based on current listings on Migrate Mate as of August 2026. Massachusetts's concentration of enterprise technology firms, life sciences companies, and financial services institutions means steady, year-round demand for customer engineers who can support complex on-premise and cloud environments.
Which Massachusetts cities have the most customer engineer jobs?
Boston, Waltham, and Watertown have the most customer engineer openings in Massachusetts. Boston and Cambridge anchor the market through their dense clusters of enterprise software, biotech, and financial services companies, while Burlington and Waltham draw consistent postings from the Route 128 technology corridor, where major systems integrators and hardware vendors maintain regional offices.
Are there remote customer engineer jobs in Massachusetts?
Yes, but they're less common than in purely desk-based roles because customer engineering often requires on-site client visits, hardware installations, and in-person troubleshooting. About 43% of customer engineer openings tied to Massachusetts are remote or hybrid as of August 2026, reflecting a market where flexibility is available but field presence still matters. The portions of the role most likely to be done remotely include technical onboarding calls, software configuration, and ongoing account support.
How can I get hired as a customer engineer in Massachusetts with little or no experience?
The most realistic entry path is a technical support or associate systems engineer role, which many Massachusetts employers use as a direct pipeline into customer engineering. Companies along the Route 128 and Greater Boston corridor, including large managed service providers and enterprise software firms, run new-grad rotational and associate programs that place candidates without field experience. Earning an entry-level vendor certification from Cisco, AWS, or Microsoft before applying, or completing a co-op through a Boston-area university partnership program, gives candidates a concrete edge over others applying with only coursework.
Where can I find and apply to customer engineer jobs in Massachusetts?
You can find and apply to customer engineer jobs in Massachusetts on Migrate Mate, which lists current openings across the state. Search the available roles, find ones that match your background and target location, and apply directly to the employers posting them.
See All 12 Customer Engineer Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Customer Engineer Jobs