Customer Engineer Jobs in Massachusetts
Customer Engineer jobs in Massachusetts are concentrated in the state's dense technology, enterprise software, and life sciences corridors, with demand running from entry-level field support roles through senior solution architects. Boston, Cambridge, and Burlington are the primary hiring hubs, where employers like IBM, Oracle, and Cisco maintain long-standing Massachusetts operations and regularly recruit customer engineers. Cloud infrastructure, networking, and enterprise SaaS integrations are the most in-demand specialties across these markets. Find a role that fits below and apply directly.
Find Customer Engineer JobsOverview
Showing 5 of 14+ Customer Engineer jobs
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
Qualifications
Responsibilities
- Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
- Provide support to client identified VIPs
- Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
- Perform Install/Move/Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities
- Display outstanding technical and professional services skills at all times
- Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
- Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
- Understands and follows all documented service operations policies and procedures.
- Other duties or certifications may be assigned to meet business needs
Education and Experience:
- Typically requires technical school certification or equivalent of 2-4 years of relevant experience
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware systems
- Understanding of ITIL methodologies
- A+ certification is desired
- May require additional customer-specific certifications or training as required
Skills:
- Excellence in communication and customer-facing skills
- Strong oral, written and interpersonal skills
- Ability to follow instructions and processes with minimal instruction
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must own a basic repair kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
Qualifications
Responsibilities
- Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
- Provide support to client identified VIPs
- Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
- Perform Install/Move/Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities
- Display outstanding technical and professional services skills at all times
- Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
- Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
- Understands and follows all documented service operations policies and procedures.
- Other duties or certifications may be assigned to meet business needs
Education and Experience:
- Typically requires technical school certification or equivalent of 2-4 years of relevant experience
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware systems
- Understanding of ITIL methodologies
- A+ certification is desired
- May require additional customer-specific certifications or training as required
Skills:
- Excellence in communication and customer-facing skills
- Strong oral, written and interpersonal skills
- Ability to follow instructions and processes with minimal instruction
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must own a basic repair kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
See All 14 Customer Engineer Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Customer Engineer JobsCustomer Engineer Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Customer Engineer Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What Massachusetts Employers Look For
The qualifications that appear most often in customer engineer jobs across Massachusetts.
- Bachelor's degree in computer science, electrical engineering, or a closely related technical field
- Hands-on experience deploying or supporting enterprise hardware, software, or cloud solutions
- Proficiency with networking protocols, systems integration, or SaaS platform configuration
- Strong customer-facing communication skills for technical presentations and stakeholder escalations
- Familiarity with CRM tools and ticketing systems such as Salesforce or ServiceNow
- Ability to travel locally within Massachusetts for on-site client installations and support visits
Customer Engineer Jobs in Massachusetts: Frequently Asked Questions
How do you become a customer engineer in Massachusetts?
Most customer engineers in Massachusetts enter the field with a bachelor's degree in computer science, information technology, electrical engineering, or a related discipline. Massachusetts does not require a state-issued license for this role. Employers in the Boston and Cambridge technology corridors typically look for candidates who have completed internships, earned vendor certifications from companies like Cisco, AWS, or Google, and can demonstrate hands-on lab or project experience alongside their degree.
Which companies hire customer engineers in Massachusetts?
Employers hiring customer engineers in Massachusetts right now include Klaviyo, Google, and Kentro, based on current listings on Migrate Mate as of November 2026. Massachusetts's concentration of enterprise technology firms, life sciences companies, and financial services institutions means steady, year-round demand for customer engineers who can support complex on-premise and cloud environments.
Which Massachusetts cities have the most customer engineer jobs?
Boston, Waltham, and Devens have the most customer engineer openings in Massachusetts. Boston and Cambridge anchor the market through their dense clusters of enterprise software, biotech, and financial services companies, while Burlington and Waltham draw consistent postings from the Route 128 technology corridor, where major systems integrators and hardware vendors maintain regional offices.
Are there remote customer engineer jobs in Massachusetts?
Yes, but they're less common than in purely desk-based roles because customer engineering often requires on-site client visits, hardware installations, and in-person troubleshooting. About 50% of customer engineer openings tied to Massachusetts are remote or hybrid as of November 2026, reflecting a market where flexibility is available but field presence still matters. The portions of the role most likely to be done remotely include technical onboarding calls, software configuration, and ongoing account support.
How can I get hired as a customer engineer in Massachusetts with little or no experience?
The most realistic entry path is a technical support or associate systems engineer role, which many Massachusetts employers use as a direct pipeline into customer engineering. Companies along the Route 128 and Greater Boston corridor, including large managed service providers and enterprise software firms, run new-grad rotational and associate programs that place candidates without field experience. Earning an entry-level vendor certification from Cisco, AWS, or Microsoft before applying, or completing a co-op through a Boston-area university partnership program, gives candidates a concrete edge over others applying with only coursework.
Where can I find and apply to customer engineer jobs in Massachusetts?
You can find and apply to customer engineer jobs in Massachusetts on Migrate Mate, which lists current openings across the state. Search the available roles, find ones that match your background and target location, and apply directly to the employers posting them.
See All 14 Customer Engineer Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Customer Engineer Jobs