Customer Experience Associate Internships
Customer experience associate internships give university students, recent graduates, and early-career switchers hands-on project experience, mentorship from working customer experience professionals, and, at many employers, a path toward a full-time offer. Openings are concentrated across Manufacturing and Accounting & Auditing, with PACCAR, SAP, and CARVANA among the employers posting roles now.
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Showing 5 of 36+ Customer Experience Associate Internships
Position Summary
This role is not eligible for immigration sponsorshipHeadquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.
We are seeking a driven, analytical, and customer-centric Customer Experience (CX) Strategy & Transformation Intern to join our team. In this role, you will be embedded at the center of a high-impact strategic initiative: consolidating two separate customer-facing organizations—our eCom Customer Service Team (handling order modifications, cancellations, and refunds) and our Tier 1 Technical Support Team (handling general inquiries, troubleshooting, and repair scenarios)—into an integrated, single-point-of-contact resolution model.
Your primary mission will be to help eliminate customer friction caused by transfers between chat and phone queues, lower Customer Effort Scores (CES), improve First Contact Resolution (FCR), and drive long-term cost efficiencies. You will leverage modern process mapping, analytical modeling, and emerging AI-driven automations to re-engineer traditionally manual, multi-tiered support operations into a seamless customer journey.
Role and Responsibilities
- AI & Process Automation Literacy: Foundational understanding of Artificial Intelligence and intelligent automation capabilities (e.g., Generative AI, prompt engineering, conversational AI bots, LLM-powered agent assist, or Robotic Process Automation). Demonstrated ability to recognize where AI can eliminate manual, repetitive steps in traditionally human-centric operational workflows.
- Analytical Skills: Proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP/XLOOKUP, summary statistics) for data cleanup, trend identification, and volume modeling. Familiarity with BI tools (Power BI, Tableau) is a plus.
- Process Visualization: Comfort using or learning workflow design software (e.g., Lucidchart, Microsoft Visio) to translate operational steps into clear swimlane diagrams.
Executive Presentation: proficiency in Microsoft PowerPoint with demonstrated ability to translate complex operational data, workflow architectures, and strategic proposals into
- Currently enrolled in an accredited undergraduate degree program (Sophomore, Junior, or Senior standing) majoring in Business Administration, Management, Operations, Supply Chain, Business Analytics, Marketing , or a related discipline.
- Business Acumen & CX Mindset: Strong conceptual understanding of customer experience fundamentals, service design, and contact center economics (cost-per-contact, transfer costs, customer lifetime value).
- Communication: Exceptional verbal and written communication skills with the ability to articulate business impact clearly to both frontline staff and management.
- Curiosity & Structured Problem-Solving: Ability to break down ambiguous business challenges into logical workstreams.
- Empathy for the Customer & Frontline: A genuine interest in improving human-centric service interactions for end users and frontline representatives.
- Agility & Ownership: Self-starter mindset capable of managing deadlines across multiple parallel project deliverables.
- Work Experience: 2+ years hands on experience in contact center customer service or retail is a plus
Skills and Qualifications
Academic Major Preferred (Undergrad and Master's)
Undergraduate business coursework in Operations Management, Finance, Marketing Strategy, Organizational Behavior, and/or Business Analytics directly aligns with project requirements: mapping end-to-end customer touchpoints, analyzing transfer rates/contact reasons, and designing consolidated service workflows and financial justifications.
#LI-HM1
Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/
Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page.
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
- Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
Position Summary
This role is not eligible for immigration sponsorshipHeadquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.
We are seeking a driven, analytical, and customer-centric Customer Experience (CX) Strategy & Transformation Intern to join our team. In this role, you will be embedded at the center of a high-impact strategic initiative: consolidating two separate customer-facing organizations—our eCom Customer Service Team (handling order modifications, cancellations, and refunds) and our Tier 1 Technical Support Team (handling general inquiries, troubleshooting, and repair scenarios)—into an integrated, single-point-of-contact resolution model.
Your primary mission will be to help eliminate customer friction caused by transfers between chat and phone queues, lower Customer Effort Scores (CES), improve First Contact Resolution (FCR), and drive long-term cost efficiencies. You will leverage modern process mapping, analytical modeling, and emerging AI-driven automations to re-engineer traditionally manual, multi-tiered support operations into a seamless customer journey.
Role and Responsibilities
- AI & Process Automation Literacy: Foundational understanding of Artificial Intelligence and intelligent automation capabilities (e.g., Generative AI, prompt engineering, conversational AI bots, LLM-powered agent assist, or Robotic Process Automation). Demonstrated ability to recognize where AI can eliminate manual, repetitive steps in traditionally human-centric operational workflows.
- Analytical Skills: Proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP/XLOOKUP, summary statistics) for data cleanup, trend identification, and volume modeling. Familiarity with BI tools (Power BI, Tableau) is a plus.
- Process Visualization: Comfort using or learning workflow design software (e.g., Lucidchart, Microsoft Visio) to translate operational steps into clear swimlane diagrams.
Executive Presentation: proficiency in Microsoft PowerPoint with demonstrated ability to translate complex operational data, workflow architectures, and strategic proposals into
- Currently enrolled in an accredited undergraduate degree program (Sophomore, Junior, or Senior standing) majoring in Business Administration, Management, Operations, Supply Chain, Business Analytics, Marketing , or a related discipline.
- Business Acumen & CX Mindset: Strong conceptual understanding of customer experience fundamentals, service design, and contact center economics (cost-per-contact, transfer costs, customer lifetime value).
- Communication: Exceptional verbal and written communication skills with the ability to articulate business impact clearly to both frontline staff and management.
- Curiosity & Structured Problem-Solving: Ability to break down ambiguous business challenges into logical workstreams.
- Empathy for the Customer & Frontline: A genuine interest in improving human-centric service interactions for end users and frontline representatives.
- Agility & Ownership: Self-starter mindset capable of managing deadlines across multiple parallel project deliverables.
- Work Experience: 2+ years hands on experience in contact center customer service or retail is a plus
Skills and Qualifications
Academic Major Preferred (Undergrad and Master's)
Undergraduate business coursework in Operations Management, Finance, Marketing Strategy, Organizational Behavior, and/or Business Analytics directly aligns with project requirements: mapping end-to-end customer touchpoints, analyzing transfer rates/contact reasons, and designing consolidated service workflows and financial justifications.
#LI-HM1
Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/
Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page.
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
- Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
Customer Experience Associate Internship Market
Who's Hiring
Top Industries Hiring
- Manufacturing
- Accounting & Auditing
Tips for Your Customer Experience Associate Internship Search
Apply earlier than you think you need to
Large employers recruit summer customer experience associate interns the preceding fall, with some programs closing before winter break. Smaller companies and co-op programs post closer to start dates, so openings appear throughout the year. Check listings regularly and submit the moment a role fits rather than waiting for a "right" window.
Build proof before you apply
Hiring teams for customer experience associate intern roles expect limited work history, so projects carry the weight. Document two or three completed projects with the tools used and a link to the deliverable, whether that's a customer journey map, a service-design case study, or a process-improvement analysis. Recruiters need something concrete to evaluate.
Work your campus network and apply directly at the same time
Campus career fairs surface structured intern programs tied to your university, and recruiters there often move faster for students they meet in person. Career center staff and professors frequently know which employers recruit from your school before roles appear publicly. Applying directly to smaller cohorts alongside campus activity widens the pool you reach.
Practice your screen out loud before you submit
Customer experience associate intern interviews typically include a case or behavioral screen where you walk through how you'd handle a customer scenario or process problem. Practice explaining your reasoning out loud, not just arriving at an answer, since interviewers weigh how you think as much as the conclusion you reach.
Target structured internship programs built for people new to the field
Many larger employers run cohort or rotational programs specifically designed to train customer experience associates from the ground up. These programs recruit early and fill their first wave fast, so identify the ones that match your background and apply before general postings open.
Set your work-type filter before you start
On-site roles are 27% of the customer experience associate internships listed here. Decide what you can realistically commit to before you start sorting through openings. Filtering by location and work type upfront means you spend time on roles you can actually take, not ones you'll rule out at the offer stage.
Customer Experience Associate Internships: Frequently Asked Questions
How do I get a customer experience associate internship?
Lead with coursework, personal projects, and a portfolio rather than work history, since hiring teams expect limited experience at the intern level. For customer experience associate roles, a documented case study or service-design project gives recruiters something concrete to assess. Pair direct applications with campus career fairs, where recruiters often move faster for students they meet in person.
Can a customer experience associate internship turn into a full-time job?
Many employers extend return offers to strong interns, but conversion is never guaranteed. For customer experience associate interns, what actually drives it is consistent performance on real customer-facing work, available headcount on the team, and understanding when return-offer decisions are made. Treat the internship as an extended interview, deliver well, and position for a return offer without counting on one.
When should I apply for customer experience associate internships?
Earlier than most candidates expect. Large employers recruit summer customer experience associate interns the preceding fall, sometimes as early as September or October. Smaller companies and co-op programs post closer to their start dates, so openings appear year-round. Checking listings regularly means you won't miss waves that open and close quickly.
Are customer experience associate internships paid?
Most professional customer experience associate internships in the United States are paid. Compensation varies by company size, industry, and location. Where an employer discloses pay, you'll see it in the listing. Unpaid arrangements exist but are far less common at established companies running structured intern programs.
What should a customer experience associate internship resume include?
Lead with projects, not work history. Include two or three complete, documented projects that show the tools you used and where the work can be reviewed, such as case studies, service-design artifacts, or customer journey maps. Add relevant coursework that demonstrates analytical or communication skills. Keep everything to one page.
Are there remote customer experience associate internships?
Yes. Remote and hybrid roles make up 73% of the customer experience associate internship listings here, with the rest on-site. Remote cohorts fill fast because they draw applicants from anywhere, so apply early once you spot a role that fits. Use the work-type filter to see only the format you can commit to.
Can international students get customer experience associate internships?
Yes. F-1 students can intern through CPT while enrolled or through OPT work authorization after finishing a degree, and the employer does not have to file anything for either, so many companies are open to international interns. Confirm your eligibility and timing with your university's international student office before accepting an offer.
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