Customer Experience Specialist Jobs in Alabama
Customer Experience Specialist jobs in Alabama are concentrated in retail, banking, healthcare, and telecommunications, with steady demand at both entry and mid-career levels. Birmingham, Huntsville, and Montgomery anchor most of the hiring, where employers like Regions Bank, Protective Life, and BBVA have long-established customer-facing operations. The most sought-after specialties include omnichannel support, CRM platform administration, and voice-of-customer analytics. Find a role that fits below and apply directly.
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Showing 5 of 10+ Customer Experience Specialist jobs
As a Customer Service expert, you are the face of what we stand for. You will help our customer feel the difference in their Exchange shopping experience by providing a frictionless experience while assisting customers with refund/exchanges, questions and complaints. You’ll help customers feel welcomed and become a multitasking superstar – starting conversations, making connections, and efficiently serving each customer will be your expertise.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as a Customer Experience Associate – Customer Service Expert at the Exchange?
- Greet every customer with eye contact and smile in your authentic way
- Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with them
- Complete transactions accurately and efficiently while engaging customers in appropriate conversation
- Help customers by following the proper procedure for returning/exchanging merchandise with grace and ease, assuming best intentions and apologize for inconvenience
Facility Name
MAXWELL MAIN STORE
Job Grade
1
Job Tier
0
Career Area
Retail Operations
Supervisor
No
Job Qualifications
Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Additional Qualifications/Requirements
Job Qualifications
- Able to learn and adapt to current technology needs
- Able to stay calm when customers are stressed or upset
- Able to think quickly on the spot to answer customer questions
- Willing to cross-train and work in other areas of the store, as needed
- Must possess a welcoming and helpful attitude toward customers and other team members
- Cash handling experience preferred
- Excellent communication skills
- Basic computer skills
- Retail experience preferred
Ideal candidate must be able to work Monday - Sunday opening and closing shifts
Store hours of operation 0830-1830
16-26 hours
If you have any additional questions, please contact the recruiting manager Shakira Ross 334-262-3531 Ext 3
Salary Minimum
$15.00
Salary Maximum
$21.24
Number of Positions Remaining
1
Job Expires
06-Oct-2026
Customer Experience Associate MAXWELL (Customer Service) | AAFES
As a Customer Service expert, you are the face of what we stand for. You will help our customer feel the difference in their Exchange shopping experience by providing a frictionless experience while assisting customers with refund/exchanges, questions and complaints. You’ll help customers feel welcomed and become a multitasking superstar – starting conversations, making connections, and efficiently serving each customer will be your expertise.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as a Customer Experience Associate – Customer Service Expert at the Exchange?
- Greet every customer with eye contact and smile in your authentic way
- Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with them
- Complete transactions accurately and efficiently while engaging customers in appropriate conversation
- Help customers by following the proper procedure for returning/exchanging merchandise with grace and ease, assuming best intentions and apologize for inconvenience
Facility Name
MAXWELL MAIN STORE
Job Grade
1
Job Tier
0
Career Area
Retail Operations
Supervisor
No
Job Qualifications
Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Additional Qualifications/Requirements
Job Qualifications
- Able to learn and adapt to current technology needs
- Able to stay calm when customers are stressed or upset
- Able to think quickly on the spot to answer customer questions
- Willing to cross-train and work in other areas of the store, as needed
- Must possess a welcoming and helpful attitude toward customers and other team members
- Cash handling experience preferred
- Excellent communication skills
- Basic computer skills
- Retail experience preferred
Ideal candidate must be able to work Monday - Sunday opening and closing shifts
Store hours of operation 0830-1830
16-26 hours
If you have any additional questions, please contact the recruiting manager Shakira Ross 334-262-3531 Ext 3
Salary Minimum
$15.00
Salary Maximum
$21.24
Number of Positions Remaining
1
Job Expires
06-Oct-2026
Customer Experience Associate MAXWELL (Customer Service) | AAFES
See All 10 Customer Experience Specialist Jobs in Alabama
Find roles in Alabama that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Specialist Jobs by City in Alabama
Where Alabama roles are concentrated, by current openings.
Customer Experience Specialist Job Market in Alabama
A snapshot from current Alabama openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Consumer Goods
- Sports & Recreation
What Alabama Employers Look For
The qualifications that appear most often in customer experience specialist jobs across Alabama.
- Bachelor's degree in business, communications, or a related field preferred by most Alabama employers
- Two or more years of direct customer-facing experience in service or support roles
- Proficiency with CRM platforms such as Salesforce or Microsoft Dynamics
- Strong written and verbal communication skills for multi-channel customer interactions
- Ability to analyze customer feedback data and translate findings into actionable improvements
- Experience collaborating with cross-functional teams including sales, marketing, and operations
Customer Experience Specialist Jobs in Alabama: Frequently Asked Questions
How do you become a customer experience specialist in Alabama?
Customer experience specialist roles in Alabama do not require a state-issued license or registration. Most employers expect a bachelor's degree in business, communications, marketing, or a related field, though relevant work experience in customer service or support can substitute. Building proficiency in CRM tools and earning vendor certifications such as Salesforce Administrator or HubSpot Customer Service are the credentials Alabama hiring managers reference most consistently.
Which companies hire customer experience specialists in Alabama?
Companies currently hiring customer experience specialists in Alabama include Tesla, FastLap, and Veolia, per current listings on Migrate Mate as of October 2026. Alabama's banking, insurance, and healthcare sectors consistently generate the largest share of openings for this role across the state.
Which Alabama cities have the most customer experience specialist jobs?
Birmingham, Atmore, and Fulton have the most customer experience specialist openings in Alabama. Birmingham leads due to its concentration of regional bank headquarters, insurance carriers, and large healthcare systems, while Huntsville's growth in aerospace, defense contracting, and technology has added a strong second market, and Montgomery's state government agencies and financial services firms sustain consistent demand.
Are there remote customer experience specialist jobs in Alabama?
Yes, and more than most fields. About 50% of customer experience specialist openings tied to Alabama are remote or hybrid as of October 2026, reflecting how well the role's core tasks adapt to distributed work. Responsibilities centered on digital channel management, customer feedback analysis, and CRM administration are the most likely to appear as fully remote positions.
How can I get hired as a customer experience specialist in Alabama with little or no experience?
The most realistic entry path is a frontline customer service role at a large Alabama employer such as a Regions Bank branch, a Protective Life contact center, or a major healthcare system like UAB Medicine, then moving into a specialist title after demonstrating measurable impact on satisfaction scores. Completing a Salesforce Trailhead certification or a HubSpot Service Hub credential before applying gives candidates a concrete edge over others without formal specialist experience.
Where can I find and apply to customer experience specialist jobs in Alabama?
You can find and apply to customer experience specialist jobs in Alabama on Migrate Mate, which lists current Alabama openings from employers across the state. Search the listings for roles that match your background and apply directly to the ones that fit.
See All 10 Customer Experience Specialist Jobs in Alabama
Find roles in Alabama that match your experience and apply in just a few clicks.
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