Customer Experience Specialist Jobs in Alabama
Customer Experience Specialist jobs in Alabama are concentrated in retail, banking, healthcare, and telecommunications, with steady demand at both entry and mid-career levels. Birmingham, Huntsville, and Montgomery anchor most of the hiring, where employers like Regions Bank, Protective Life, and BBVA have long-established customer-facing operations. The most sought-after specialties include omnichannel support, CRM platform administration, and voice-of-customer analytics. Find a role that fits below and apply directly.
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Showing 5 of 9+ Customer Experience Specialist jobs
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
RESPONSIBILITIES
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
HourlyPosition Starting At:
$15.00BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
RESPONSIBILITIES
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
HourlyPosition Starting At:
$15.00BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
See All 9 Customer Experience Specialist Jobs in Alabama
Find roles in Alabama that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Specialist Jobs by City in Alabama
Where Alabama roles are concentrated, by current openings.
Customer Experience Specialist Job Market in Alabama
A snapshot from current Alabama openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Manufacturing
- Consumer Goods
- Sports & Recreation
What Alabama Employers Look For
The qualifications that appear most often in customer experience specialist jobs across Alabama.
- Bachelor's degree in business, communications, or a related field preferred by most Alabama employers
- Two or more years of direct customer-facing experience in service or support roles
- Proficiency with CRM platforms such as Salesforce or Microsoft Dynamics
- Strong written and verbal communication skills for multi-channel customer interactions
- Ability to analyze customer feedback data and translate findings into actionable improvements
- Experience collaborating with cross-functional teams including sales, marketing, and operations
Customer Experience Specialist Jobs in Alabama: Frequently Asked Questions
How do you become a customer experience specialist in Alabama?
Customer experience specialist roles in Alabama do not require a state-issued license or registration. Most employers expect a bachelor's degree in business, communications, marketing, or a related field, though relevant work experience in customer service or support can substitute. Building proficiency in CRM tools and earning vendor certifications such as Salesforce Administrator or HubSpot Customer Service are the credentials Alabama hiring managers reference most consistently.
Which companies hire customer experience specialists in Alabama?
Companies currently hiring customer experience specialists in Alabama include Five Below, Macy's, and PetSmart, per current listings on Migrate Mate as of August 2026. Alabama's banking, insurance, and healthcare sectors consistently generate the largest share of openings for this role across the state.
Which Alabama cities have the most customer experience specialist jobs?
Hoover, Scottsboro, and Fulton have the most customer experience specialist openings in Alabama. Birmingham leads due to its concentration of regional bank headquarters, insurance carriers, and large healthcare systems, while Huntsville's growth in aerospace, defense contracting, and technology has added a strong second market, and Montgomery's state government agencies and financial services firms sustain consistent demand.
Are there remote customer experience specialist jobs in Alabama?
Yes, and more than most fields. About 0% of customer experience specialist openings tied to Alabama are remote or hybrid as of August 2026, reflecting how well the role's core tasks adapt to distributed work. Responsibilities centered on digital channel management, customer feedback analysis, and CRM administration are the most likely to appear as fully remote positions.
How can I get hired as a customer experience specialist in Alabama with little or no experience?
The most realistic entry path is a frontline customer service role at a large Alabama employer such as a Regions Bank branch, a Protective Life contact center, or a major healthcare system like UAB Medicine, then moving into a specialist title after demonstrating measurable impact on satisfaction scores. Completing a Salesforce Trailhead certification or a HubSpot Service Hub credential before applying gives candidates a concrete edge over others without formal specialist experience.
Where can I find and apply to customer experience specialist jobs in Alabama?
You can find and apply to customer experience specialist jobs in Alabama on Migrate Mate, which lists current Alabama openings from employers across the state. Search the listings for roles that match your background and apply directly to the ones that fit.
See All 9 Customer Experience Specialist Jobs in Alabama
Find roles in Alabama that match your experience and apply in just a few clicks.
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