Customer Operations Manager Jobs in Oregon

Position Purpose:

The Operations Manager at the Company plays a pivotal role in ensuring the efficient and accurate management of warehouse functions, including the supervision of drivers, loaders, and warehouse staff. This position is responsible for overseeing all aspects of dispatch operations, inventory control, and customer service to facilitate prompt and precise delivery of products to job sites. By collaborating with the Branch Manager and maintaining strict adherence to safety and operational standards, the Operations Manager supports the seamless execution of branch operations, thereby enhancing operational efficiency and customer satisfaction in alignment with the company's strategic objectives.

Key Responsibilities:

• Direct and oversee daily warehouse operations, ensuring efficient receipt, storage, and distribution of building materials in alignment with corporate standards.
• Manage and coordinate the dispatching of trucks to guarantee timely and accurate deliveries to job sites, optimizing routes for safe and effective transportation by properly utilizing SRS routing technology.
• Supervise the loading and unloading processes, ensuring prompt and precise handling of orders for vendors and customers, while maintaining inventory accuracy.
• Implement and manage comprehensive inventory control measures, including purchasing, weekly cycle counts, pricing strategies, and the evaluation of damaged or outdated stock, to optimize stock levels and reduce waste.
• Lead and conduct safety audits and meetings to ensure full compliance with company safety standards, fostering a secure and hazard-free work environment.
• Oversee the maintenance and operational readiness of all logistics equipment, including tractors, trailers, and forklifts, to ensure uninterrupted service delivery.
• Administer and track work hours for the drivers and warehouse staff to ensure proper task allocation and adherence to labor regulations.
• Collaborate with the Branch Manager to support overall branch operations, including order processing, end-of-day balancing, and facilitating continuous improvement initiatives across all functional areas.

Direct Manager Direct Reports:

The Operations Manager at the Company reports directly to the Branch Manager, collaborating closely on all branch operations to ensure alignment with organizational goals and standards. The Operations Manager has direct supervisory responsibility over the warehouse team, including drivers, loaders, and warehouse staff, offering leadership in daily operations and strategic oversight. This position also supports the indirect oversight of dispatchers, as required for efficient logistics and transport management.

Travel Requirements:

The Operations Manager at the Company is required to travel periodically within the local delivery area to ensure the efficient operation of warehouse functions, including overseeing truck dispatch, inventory control, and customer service engagements.

Physical Requirements:

The Operations Manager role at the Company entails a combination of standard office-based administrative tasks and warehouse-related responsibilities. This position requires prolonged periods of sitting at a desk while working on a computer. Additionally, the role involves physical activities such as assisting warehouse personnel in loading and unloading trucks, which includes the capacity to lift and/or move up to 100 pounds periodically. The role also involves occasional exposure to varying weather conditions while managing warehouse operations or overseeing outdoor logistics activities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The organization is committed to compliance with the Americans with Disabilities Act (ADA) and ensuring that all employees are provided with an inclusive and supportive work environment.

Working Conditions:

The Operations Manager at the Company operates primarily within a fast-paced, deadline-driven warehouse environment. This role demands a high degree of adaptability and efficiency in managing daily operations and supervising staff to ensure seamless logistics and inventory management. The position involves a dynamic combination of office-based tasks and hands-on oversight in the warehouse. While office duties include strategic planning, communication with vendors and customers, and data analysis, the warehouse component requires physical presence to lead teams in loading, unloading, and dispatch tasks. The demanding nature of the role requires the ability to swiftly navigate between varied responsibilities, ensuring both safety standards and operational targets are meticulously upheld. Flexibility, resilience, and effective time management are crucial in meeting the operational and strategic goals of the branch.

Minimum Qualifications:

• Proven excellence in verbal and written communication.
• Stellar interpersonal and customer service capabilities.
• Superior sales acumen and customer service prowess.
• Remarkable organizational skills with a keen eye for detail.
• Effective time management, demonstrating a consistent ability to meet deadlines.
• Robust analytical and problem-solving abilities.
• Established supervisory and leadership competencies.
• Competence in prioritizing and delegating tasks efficiently.
• Capacity to perform optimally in fast-paced and occasionally high-pressure environments.
• Proficiency in Microsoft Office Suite or analogous software.
• Aptitude for executing mathematical calculations related to discounts, interests, commissions, proportions, and percentages.
• Mastery of the English language for reading purchase orders and effective team communication.
• Valid driver's license with a clean driving record is essential.
• Proficiency in local area navigation and efficient truck routing.
• Familiarity with ERP systems is considered beneficial.

Preferred Qualifications:

• Advanced Leadership and Management Experience: Demonstrated experience in leading multi-faceted warehouse operations with a focus on optimizing team performance and operational efficiency in the building materials or construction supply industry.
• Strategic Planning and Implementation Expertise: Proven track record in strategic planning and execution, with the ability to develop and implement operational strategies that drive productivity and process improvements.
• Comprehensive Knowledge of Logistics and Supply Chain: Extensive understanding of logistics and supply chain management principles, including inventory management, distribution, and vendor relations, to enhance overall operational effectiveness.
• Proficiency in Advanced ERP Systems: Proficient in utilizing enterprise resource planning (ERP) systems for inventory control and management, providing real-time data analytics to inform decision-making.
• Safety and Compliance Leadership: Comprehensive knowledge of safety regulations and compliance standards, with the ability to conduct effective safety audits and lead initiatives to uphold workplace safety and operational adherence to legal requirements.
• Financial Acumen and Budget Management: Strong financial management skills with experience in budget preparation, financial forecasting, and cost control to ensure the profitability and sustainability of operations.
• Exceptional Problem-Solving Skills: Ability to analyze complex operational challenges and implement innovative solutions that align with business objectives and enhance customer satisfaction.
• Robust Network with Local Vendors and Suppliers: Established relationships with local vendors and suppliers in the building materials sector, facilitating efficient procurement and strong negotiation capabilities.
• Cultural Fit and Team-Oriented Approach: Demonstrated ability to foster a culture of teamwork and collaboration, aligned with the company’s "Make Money and Have Fun!" ethos, while inspiring team members to achieve organizational goals.
• Industry-Specific Expertise: Previous experience in the roofing industry, with a profound understanding of industry trends and customer needs, enhancing the ability to provide tailored customer service and support.

Minimum Education:

A High School Diploma or GED is required. College-level coursework is considered advantageous.

Preferred Education:

A Bachelor's Degree in Business Administration, Operations Management, or a related field is preferred, with additional consideration given to candidates who have completed relevant college coursework beyond the minimum qualification requirement of a High School Diploma or GED.

Minimum Years Of Work Experience:

• Minimum of 1-2 years of related experience and/or training in operations management.
• Practical experience in warehouse, distribution center, shipping, or receiving environments with comparable responsibilities.
• Experience within the roofing industry is advantageous but not mandatory.

Certifications:

• Forklift Certification - Preferred.
• Class A or B Commercial Driver's License (CDL) - Preferred.
• Possession of relevant professional certifications such as Certified Operations Manager (COM) or Certified Supply Chain Professional (CSCP) is advantageous.

Competencies:

• Leadership and Supervisory Skills: Demonstrate strong leadership abilities in guiding and managing warehouse staff, ensuring efficient operations, and fostering a collaborative team environment. Delegate tasks effectively while maintaining accountability and performance standards.
• Inventory and Resource Management: Possess expertise in inventory control processes, including purchasing, cycle counts, and disposition of damaged stock. Employ precise management techniques to maintain optimal inventory levels and ensure timely order processing.
• Logistics and Dispatch Coordination: Exhibit proficiency in coordinating the dispatching of trucks for timely deliveries, optimizing routes, and maintaining an efficient supply chain operation. Utilize knowledge of local delivery areas to enhance delivery accuracy and timeliness.
• Safety Compliance and Standards Enforcement: Ensure adherence to safety protocols within the warehouse environment by conducting regular audits and safety meetings. Oversee the maintenance of equipment, such as forklifts, to comply with safety standards.
• Analytical and Problem-Solving Acumen: Apply strong analytical skills to evaluate operational challenges and develop strategic solutions. Utilize problem-solving aptitude to enhance efficiency and mitigate operational risks.
• Effective Communication and Interpersonal Skills: Display excellent verbal and written communication skills to interact effectively with customers, supervise staff, and report to management. Foster positive interpersonal relationships to support a customer-centric service approach.
• Organizational and Time Management Excellence: Demonstrate outstanding organizational capabilities to manage multiple tasks, prioritize effectively, and meet deadlines consistently. Implement strategies to ensure swift and accurate fulfillment of operational duties.
• Technical and Software Proficiency: Maintain proficiency in utilizing relevant software, including Microsoft Office Suite, to support operational efficiency and resource management. Adapt to new technology and systems to enhance warehouse operations.

Job Location:

SRS Building Products - Bend

1303 SE Armour Road Bend, OR 97702

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Benefits

• Competitive salaries for all team members paid weekly
• 401(k) Retirement Plan with company matching
• Employee Stock Purchase Program
• Paid Vacation, Sick Time, Volunteer Day, Holidays, Birthday, and Floating Holidays
• Paid Parental Leave, Adoption Assistance Program
• Medical, Dental and Vision Benefits
• Flexible and Dependent Care Spending Accounts
• Company paid Life insurance and Short-Term Disability
• Additional Life Insurance and Long-Term Disability also offered
• Mental, Physical and Emotional Well-Being Programs for Employees and Families
• Wellness Program and Safety Program with Bonuses for our Drivers
• Employee Referral Bonus Program