Customer Program Manager Jobs in Delaware
Customer Program Manager jobs in Delaware concentrate in financial services, life sciences, and technology solutions, reflecting the state's dense corporate headquarters corridor and pharma presence. Wilmington leads hiring activity, with Newark and Dover also posting openings regularly, and established employers like JPMorgan Chase, DuPont, and Incyte maintaining consistent demand for this role. Program managers with backgrounds in client lifecycle management, enterprise software implementation, and financial product delivery are among the most sought-after in the current market. See the openings below and apply to the ones that match your experience.
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Join a customer marketing organization focused on deepening engagement, driving revenue, and building trust across branded card portfolios, offers, and travel. In this role, you will create the performance infrastructure that helps teams deliver more relevant experiences with measurable impact.
As an executive director marketing performance enablement in Customer marketing, you build the performance infrastructure and operating discipline that powers customer-centric marketing across the existing customer marketing organization. You lead a center of excellence that translates marketing priorities into scalable capabilities that improve targeting, speed to market, measurement quality, and performance outcomes. You partner closely with marketing, data, personalization, operations, technology, and controls stakeholders to enable consistent, data-informed decision-making and continuous optimization.
Job responsibilities
- Set and align the performance enablement direction across data integration, measurement, testing, process, controls alignment, and artificial intelligence transformation in support of customer marketing.
- Enable a unified view of customer engagement by advancing cross-channel data integration and performance visibility across campaigns and touchpoints.
- Establish measurement and dashboard standards, including key performance indicator frameworks and reporting routines that support consistent decision-making.
- Guide the testing and learning agenda to increase test velocity and strengthen performance optimization.
- Partner with data and analytics and personalization teams to translate priorities into actionable data use cases, segmentation approaches, and measurement capabilities.
- Support adoption of attribute-based, data-informed marketing to improve targeting, personalization, and engagement.
- Partner with controls and technology risk stakeholders to align governance standards and best practices for optimization and controls readiness.
- Advance marketing operations and workflows to improve speed to market, consistency, and scalability across customer marketing.
- Enable adoption of artificial intelligence tools and workflows across data, measurement, and operations to improve insights and efficiency.
- Build and develop a high-performing team, fostering accountability, innovation, and performance-driven thinking.
- Partner with customer marketing leadership to support processes, systems, outcomes, and culture through transformation, including acting as a champion for artificial intelligence adoption.
Required qualifications, capabilities, and skills
- Bachelor's degree required.
- Ten or more years of progressive experience in marketing performance, data strategy, marketing operations, marketing technology, analytics, or related functions.
- Strong background in analytics or quantitative disciplines, with the ability to translate business needs into actionable capabilities and outcomes.
- Demonstrated success building and scaling measurement frameworks, dashboards, and testing and learning strategies that enable data-driven decisions.
- Experience advancing marketing operations, process transformation, and marketing technology enablement in a complex, matrixed environment.
- Strong understanding of customer marketing, performance measurement, segmentation, campaign execution, and governance considerations.
- Proven ability to partner across marketing, analytics, operations, and technology teams to drive aligned execution.
- Experience enabling adoption of data, artificial intelligence, and automation to improve performance and operational efficiency.
- Proven ability to build, lead, and develop high-performing teams.
- Exceptional communication, executive presence, and stakeholder management skills, with the ability to influence senior leaders and drive alignment.
Preferred qualifications, capabilities, and skills
- Advanced degree in data science, analytics, marketing technology, or a related field.
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Join a customer marketing organization focused on deepening engagement, driving revenue, and building trust across branded card portfolios, offers, and travel. In this role, you will create the performance infrastructure that helps teams deliver more relevant experiences with measurable impact.
As an executive director marketing performance enablement in Customer marketing, you build the performance infrastructure and operating discipline that powers customer-centric marketing across the existing customer marketing organization. You lead a center of excellence that translates marketing priorities into scalable capabilities that improve targeting, speed to market, measurement quality, and performance outcomes. You partner closely with marketing, data, personalization, operations, technology, and controls stakeholders to enable consistent, data-informed decision-making and continuous optimization.
Job responsibilities
- Set and align the performance enablement direction across data integration, measurement, testing, process, controls alignment, and artificial intelligence transformation in support of customer marketing.
- Enable a unified view of customer engagement by advancing cross-channel data integration and performance visibility across campaigns and touchpoints.
- Establish measurement and dashboard standards, including key performance indicator frameworks and reporting routines that support consistent decision-making.
- Guide the testing and learning agenda to increase test velocity and strengthen performance optimization.
- Partner with data and analytics and personalization teams to translate priorities into actionable data use cases, segmentation approaches, and measurement capabilities.
- Support adoption of attribute-based, data-informed marketing to improve targeting, personalization, and engagement.
- Partner with controls and technology risk stakeholders to align governance standards and best practices for optimization and controls readiness.
- Advance marketing operations and workflows to improve speed to market, consistency, and scalability across customer marketing.
- Enable adoption of artificial intelligence tools and workflows across data, measurement, and operations to improve insights and efficiency.
- Build and develop a high-performing team, fostering accountability, innovation, and performance-driven thinking.
- Partner with customer marketing leadership to support processes, systems, outcomes, and culture through transformation, including acting as a champion for artificial intelligence adoption.
Required qualifications, capabilities, and skills
- Bachelor's degree required.
- Ten or more years of progressive experience in marketing performance, data strategy, marketing operations, marketing technology, analytics, or related functions.
- Strong background in analytics or quantitative disciplines, with the ability to translate business needs into actionable capabilities and outcomes.
- Demonstrated success building and scaling measurement frameworks, dashboards, and testing and learning strategies that enable data-driven decisions.
- Experience advancing marketing operations, process transformation, and marketing technology enablement in a complex, matrixed environment.
- Strong understanding of customer marketing, performance measurement, segmentation, campaign execution, and governance considerations.
- Proven ability to partner across marketing, analytics, operations, and technology teams to drive aligned execution.
- Experience enabling adoption of data, artificial intelligence, and automation to improve performance and operational efficiency.
- Proven ability to build, lead, and develop high-performing teams.
- Exceptional communication, executive presence, and stakeholder management skills, with the ability to influence senior leaders and drive alignment.
Preferred qualifications, capabilities, and skills
- Advanced degree in data science, analytics, marketing technology, or a related field.
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
See All 35 Customer Program Manager Jobs in Delaware
Find roles in Delaware that match your experience and apply in just a few clicks.
Find Customer Program Manager JobsCustomer Program Manager Jobs by City in Delaware
Where Delaware roles are concentrated, by current openings.
Customer Program Manager Job Market in Delaware
A snapshot from current Delaware openings, updated as new roles post.
Who's Hiring
- State Farm12
- JPMorganChase3
- Qnity2
- Citi1
- Citizens1
Top Industries Hiring
- Insurance12
- Banking & Financial Services3
- Retail2
- Technology & Software2
- Investment & Asset Management2
What Delaware Employers Look For
The qualifications that appear most often in customer program manager jobs across Delaware.
- Bachelor's degree in business, operations, or a related field required
- Three or more years of program or account management experience with enterprise clients
- Demonstrated ability to manage cross-functional teams and coordinate complex deliverables
- Proficiency with CRM platforms such as Salesforce or Microsoft Dynamics
- PMP or similar project management certification strongly preferred by Delaware employers
- Strong written and verbal communication skills for executive-level client reporting
Customer Program Manager Jobs in Delaware: Frequently Asked Questions
How do you become a customer program manager in Delaware?
Most customer program manager roles in Delaware require a bachelor's degree in business, operations, or a related discipline, with no state-issued license mandated for the role itself. Delaware employers, particularly those in financial services and life sciences, heavily favor candidates who hold a PMP credential from the Project Management Institute or a Certified Customer Success Manager designation. Building experience in account coordination, project delivery, or client services at a Delaware-based employer is the most direct path into senior program management.
Which companies hire customer program managers in Delaware?
Delaware customer program manager roles are posted by State Farm, JPMorganChase, and Qnity and others right now, based on current listings on Migrate Mate as of July 2026. Delaware's concentration of corporate headquarters and financial institutions in the Wilmington corridor means demand is especially consistent among large banking, pharmaceutical, and technology services employers operating in the state.
Which Delaware cities have the most customer program manager jobs?
Wilmington, Newark, and Delaware account for the largest share of customer program manager openings in Delaware. Wilmington drives the most postings due to its headquarters-dense financial and professional services sector, while Newark benefits from proximity to the University of Delaware research ecosystem and corporate campuses, and Dover draws openings from state government contractors and regional business services firms.
Are there remote customer program manager jobs in Delaware?
Yes, and more than most fields. About 32% of customer program manager openings tied to Delaware are remote or hybrid as of July 2026, reflecting the desk-based, coordination-heavy nature of the role. Client strategy, program reporting, and stakeholder communication functions are most commonly performed remotely, while onboarding-intensive or implementation-phase work typically requires some in-person presence with Delaware clients.
How can I get hired as a customer program manager in Delaware with little or no experience?
The most realistic entry path is moving from a client-facing coordinator or project associate role within a Delaware financial institution, pharmaceutical company, or technology services firm. Employers like JPMorgan Chase and DuPont run structured associate and rotational programs that place candidates without direct program management experience into client operations teams. Building a PMP exam application or earning a Certified Associate in Project Management credential strengthens any early-career application considerably in Delaware's competitive corporate market.
Where can I find and apply to customer program manager jobs in Delaware?
You can find and apply to customer program manager jobs in Delaware on Migrate Mate, which lists current Delaware openings across industries. Search the roles that fit your background and apply directly to the ones that match your experience level and preferred location within the state.
See All 35 Customer Program Manager Jobs in Delaware
Find roles in Delaware that match your experience and apply in just a few clicks.
Find Customer Program Manager Jobs