Customer Program Manager Jobs in Missouri

Title: Principia Lifelong Learning Program Manager
Department/Location: Alumni and Field Relations, St. Louis
Position Type: Full-time, 12-month

Summary

The Principia Lifelong Learning (PLL) Program Manager will be instrumental in enriching the quality of the programs and support associated with Lifelong Learning and increasing participation of alumni and friends with PLL events and activities including Summer Session, trips, and other PLL offerings both in person and virtual. You will balance working autonomously with executing assigned projects and collaborating with the team. You will be responsible for coordinating, implementing, and planning Principia Lifelong Learning’s activities and programs, with direction from the Director of Principia Lifelong Learning. With your superb customer service skills, you’ll help organize and coordinate a range of PLL activities on and off campus with the goal of advancing Principia’s relationships with alumni and friends. You will have the loving responsibility of helping lifelong learners feel comfortable and confident in their participation in Summer Session, trips, and virtual events.

Who We Are

At our award-winning Early Childhood through grade 12 Principia School in St. Louis, Missouri, and top-ranked Principia College in Elsah, Illinois, Principia faculty and staff make up a close-knit community of educators, coaches, and professionals taking a distinct approach to education—blending academic excellence with Christian Science-based character education. Principia’s team of over 500 employees supports not only Principia School and Principia College, but also a worldwide network of alumni and friends. Principia employees are part of an engaging academic community preparing students to be tomorrow’s leaders, thinkers, and changemakers. We strive to create a collaborative and inclusive environment where everyone feels they belong and are valued.

Primary Responsibilities

- Supports the planning and execution of specific Principia Lifelong Learning activities
- Works directly with the Director of Principia Lifelong Learning and Senior Director of Alumni & Field Relations to understand annual strategy, project plans, and priorities and provide instrumental input and support
- Partners with others on the Principia Lifelong Learning and Alumni & Field Relations team to complete specific tasks or assignments, including planning, project management, and execution in a timely and professional manner
- Coordinates and assists in planning assigned Principia Lifelong Learning events on and off campus
- Provides administrative support for Principia Lifelong Learning including mailing lists, accounting, maintaining traveler lists, and coordinating with Summer Session faculty
- Serves as a voice of Principia and is responsible for providing excellent customer service, including well-articulated and timely communications with alumni and friends
- Listens to understand, anticipate, and address the needs of alumni and friends
- Participates as a campus partner in fundraising, student and staff recruitment, and career networking
- Assists in ongoing evaluation of Principia Lifelong Learning programs to ensure Principia’s offerings remain timely and relevant for alumni and friends
- Helps maintain strong working relationships with travel partners, vendors and internal departments to ensure all parties are fulfilling their commitments
- Supports Advancement Department activities and events, as needed

Core Competencies

Principia values the unique strengths each employee brings to their role. The following competencies are especially important for success at Principia:
- Continuous Learning & Expertise: Demonstrates mastery in your area of responsibility and seeks opportunities for professional growth and development.
- Accountability & Results Orientation: Manages time and priorities effectively, meets commitments, and consistently delivers high-quality outcomes.
- Problem Solving & Judgment: Approaches challenges thoughtfully, considers multiple perspectives, and makes sound, timely decisions that support institutional goals.
- Proactivity & Ownership: Takes initiative, anticipates needs, and drives projects forward with minimal supervision while taking responsibility for outcomes.
- Excellence & Attention to Detail: Produces accurate, polished, and high-quality work; continuously looks for ways to improve systems, processes, and results.
- Service Orientation: Builds positive, supportive relationships and responds promptly and professionally to the needs of students, colleagues, and other stakeholders.
- Collaboration & Collegiality: Works cooperatively across departments and teams; values input from others and contributes to a positive, respectful environment.
- Communication: Shares information clearly and concisely; listens carefully to others and adjusts communication style for different audiences and situations.
- Inclusion & Belonging: Demonstrates respect for all people; values diverse perspectives and fosters a culture of inclusion, belonging, and mutual respect.
- Culture & Team Building: Fosters a culture of trust, collaboration, and open communication; demonstrates genuine care for team members’ well-being and development.

Minimum Qualifications

- Student of Christian Science preferred
- Supportive of Principia’s guiding statements as articulated here https://www.principia.edu/about/guiding-statements
- Enthusiastic commitment to Principia’s Advancement objectives
- Associate degree or higher
- Minimum of 3 years of experience in project management, coordination and execution or relevant field
- Working knowledge of Microsoft Office Suite required; familiarity with Canva, InDesign and Adobe Creative Suite preferred
- Willingness to travel occasionally, work some weekends, and occasional long/irregular hours during PLL travel and events as well as special events and reunions (on and off campus), as needed

The statements above describe the general nature and level of work but are not a complete list of responsibilities and are subject to change at the discretion of Principia.

Compensation and Benefits

We offer a competitive starting salary range for this position: $56,903 - $66,221 commensurate with experience and qualifications.

In addition to salary, our comprehensive total rewards package includes:
- Generous Employee Tuition Discount: Enjoy a 90% discount on tuition (pro-rated for part-time staff) for your eligible children enrolled from Pre-K3 through College (infant and acorn programs excluded).
- Relocation: Principia provides a relocation reimbursement of up to 12% of your annual salary, when moving from outside a radius of more than 50 miles.
- Professional Development: Access to learning opportunities, training programs, and career growth support.
- Comprehensive Benefits: Learn more about all our benefits here, including comprehensive health, dental, and vision plans, paid time off, a 403(b) retirement plan with Principia matching, and more.

Equal Opportunity

Principia, a mission-driven institution, believes every person has the right to an equitable and respectful educational environment and workplace. Principia does not discriminate on the basis of race, color, national origin, ethnicity, gender (identity or expression), sexual orientation, family status, disability, age, or military or veteran status.

In hiring, admissions, and related decisions, Principia—as an institution with a religious mission—gives preference, where appropriate, to Christian Scientists.