Customer Program Manager Jobs in Oregon

INTRODUCTION

The Senior Sales Engineer is responsible for driving revenue growth, expanding market share, and managing key customer relationships within the automotive, electric vehicle, and powertrain systems industries. This role blends high-level strategic sales with strong technical acumen to understand complex customer requirements and align them with the Company’s product offerings. The Senior Sales Engineer will lead efforts to identify new opportunities, secure new business, and ensure customer satisfaction while maintaining full commercial ownership of assigned accounts.

KEY RESPONSIBILITIES

Business Development & Market Growth

• Identify, develop, and secure new business opportunities within assigned market segments and strategic accounts.
• Develop and execute comprehensive sales strategies that drive growth, profitability, and long-term partnerships.
• Lead the pursuit of new customers and programs by aligning Company capabilities with evolving industry needs and technology trends.
• Maintain a robust pipeline of opportunities and deliver measurable results against sales targets.

Customer Relationship Management

• Serve as the primary commercial point of contact for assigned customers, managing all sales activities and communications.
• Build and maintain strong relationships with key decision-makers, engineers, purchasing managers, and executives.
• Ensure exceptional customer service by maintaining awareness of ongoing projects, order status, and performance against delivery, quality, and cost targets.
• Proactively address customer concerns and escalate issues as necessary to maintain satisfaction and trust.

Technical Sales & Product Knowledge

• Leverage strong technical understanding of the Company’s products (e.g., electric motors, motor controllers, or related systems) to communicate value propositions effectively.
• Interpret customer specifications and requirements, translating them into commercially viable solutions in coordination with internal Engineering and Production teams.
• Present and explain complex technical and commercial information clearly to both technical and non-technical audiences.
• Participate in customer meetings, trade shows, and technical discussions to position the Company as a trusted partner.

Quoting, Pricing & Contract Management

• Prepare, present, and negotiate commercial proposals in alignment with Company policies and profitability objectives.
• Collaborate with leadership to develop competitive pricing strategies that reflect market conditions and customer value.
• Ensure that all quotations, contracts, and orders comply with internal review procedures and organizational standards.
• Monitor contract execution and ensure alignment between customer agreements and Company deliverables.

Sales Forecasting & Reporting

• Maintain accurate opportunity data and forecasts within CRM tools.
• Provide timely, detailed short- and long-term sales forecasts, pipeline updates, and strategic insights to management.
• Track performance metrics and contribute to strategic planning by analyzing market and customer trends.

Cross-Functional Collaboration

• Partner with internal Engineering, Quality, and Production teams to ensure alignment between customer expectations and operational capabilities.
• Serve as the customer’s commercial advocate internally while balancing business objectives and resource constraints.
• Provide market and voice-of-customer feedback to support product development and continuous improvement initiatives.

Customer Advocacy & Escalation Management

• Act as the primary representative of customer interests within the organization.
• Support escalation of commercial or delivery issues and ensure timely, professional resolution.
• Promote continuous improvement in quality, delivery, and cost to enhance customer satisfaction and loyalty.

Training & Knowledge Sharing

• Maintain up-to-date knowledge of industry developments, competitive technologies, and emerging customer requirements.
• Share market intelligence and lessons learned across the sales organization to enhance collective performance.

QUALIFICATIONS AND EXPERIENCE

• Education: Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering, or a related technical discipline (Master’s preferred).
• Experience: Minimum of 3 years of experience in technical sales, business development, or account management within the automotive, EV, or powertrain systems industry.
• Proven success in securing new business and managing high-value customer accounts.
• Strong understanding of electric motor, power electronics, or related system technologies.
• Demonstrated ability to develop strategic sales plans and execute them effectively.
• Skilled in negotiating complex commercial agreements and maintaining profitability targets.
• Proficiency with CRM systems and reporting tools.
• Excellent communication, presentation, and relationship-building skills.
• Highly motivated, results-driven, and able to thrive in a fast-paced, dynamic environment.

ATTRIBUTES

• Technically fluent with strong business acumen.
• Strategic thinker capable of identifying and capitalizing on growth opportunities.
• Customer-centric and solutions-oriented mindset.
• Strong organizational and time-management skills.
• Professional, ethical, and collaborative team player.

SALARY RANGE:

Internal Use Only: Salary

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