Customer Service Representative Jobs in Pittsburgh, PA
Customer Service Representative jobs in Pittsburgh are concentrated across healthcare, financial services, and insurance, with strong demand in Downtown, the Strip District, and the South Side. Employers actively hiring include XPO, GetGo, and Hertz. See the openings below and apply to the ones that match your experience.
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Showing 5 of 146+ Customer Service Representative jobs
The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.
Wage: $18.00/hr
The key responsibilities and accountabilities are:
- Provides world class customer service by managing vehicle returns process, in compliance with Hertz’s policies and procedures
- Personally, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
- Provide the customer with an invoice and a full explanation of their charges
- Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
- Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
- Check fuel level and mileage and clearly explain final charges to the customer
- Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed.
- Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
- Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
- To carry out any other duties requested by the managers/Team Leaders.
- Keep work area organized and free of clutter
Basic Qualifications:
- Passion for customer service and attention to detail – Goes the extra mile
- A minimum of one year of sales or customer experience in a high volume or service-oriented environment
- Proven strong sales and closing skills and the ability to friendly, engaging manner
- Basic computer proficiency
Must be able to:
- Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
- Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills
- Demonstrate professionalism and interpersonal skills
- Proven experience of working well within a team.
- 100% customer focus, with proven experience within a customer facing environment
- Work flexible shifts including weekends and holidays; and work overtime as required
- Work outdoors during all weather conditions
- Stand for long periods of time
- Lift up to 45 pounds
The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.
Wage: $18.00/hr
The key responsibilities and accountabilities are:
- Provides world class customer service by managing vehicle returns process, in compliance with Hertz’s policies and procedures
- Personally, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
- Provide the customer with an invoice and a full explanation of their charges
- Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
- Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
- Check fuel level and mileage and clearly explain final charges to the customer
- Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed.
- Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
- Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
- To carry out any other duties requested by the managers/Team Leaders.
- Keep work area organized and free of clutter
Basic Qualifications:
- Passion for customer service and attention to detail – Goes the extra mile
- A minimum of one year of sales or customer experience in a high volume or service-oriented environment
- Proven strong sales and closing skills and the ability to friendly, engaging manner
- Basic computer proficiency
Must be able to:
- Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
- Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills
- Demonstrate professionalism and interpersonal skills
- Proven experience of working well within a team.
- 100% customer focus, with proven experience within a customer facing environment
- Work flexible shifts including weekends and holidays; and work overtime as required
- Work outdoors during all weather conditions
- Stand for long periods of time
- Lift up to 45 pounds
See All 146+ Customer Service Representative Jobs in Pittsburgh
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Find JobsCustomer Service Representative Job Market in Pittsburgh
Who's Hiring
- XPO21
- GetGo21
- Hertz21
- Circle K21
- Lindenmeyr21
Customer Service Representative Jobs in Pittsburgh: Frequently Asked Questions
How do I get a customer service representative job in Pittsburgh?
Focus your search on Pittsburgh's dominant hiring sectors: healthcare systems, regional banks and credit unions, insurance carriers, and utilities. Jobs cluster Downtown, in Uptown near the medical corridor, and in suburban office parks in the North Hills and Robinson Township. Candidates who can demonstrate experience with healthcare billing inquiries, financial account management, or high-volume call environments stand out in Pittsburgh's market.
Which companies hire customer service representatives in Pittsburgh?
Companies currently hiring customer service representatives in Pittsburgh include XPO, GetGo, and Hertz, per current listings on Migrate Mate as of November 2026. Pittsburgh's mix of large health systems, regional financial institutions, and utilities creates steady, consistent demand for customer-facing roles across multiple industries.
Are there remote customer service representative jobs in Pittsburgh?
Yes, customer service representative work is well-suited to remote arrangements since most tasks involve phone, chat, or email rather than in-person contact. About 0% of customer service representative openings tied to Pittsburgh are remote or hybrid as of November 2026. Healthcare and financial services roles are the most likely to offer remote or hybrid scheduling in Pittsburgh.
How can I get a customer service representative job in Pittsburgh with little or no experience?
The most realistic entry path in Pittsburgh is through retail banking branches, call centers operated by regional insurers, or patient services departments at health systems like UPMC or Highmark. These employers regularly hire entry-level candidates and provide structured onboarding. Starting in a front-desk, patient access, or inbound call role builds the documented call-handling and CRM experience Pittsburgh employers look for when promoting internally.
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