Customer Service Representative Jobs in Nashville, TN

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Customer Service Representative with Work from Home you can be a part of an organization that is devoted to giving back!

Job Summary and Qualifications

The Customer Service Department serves as the primary contact by facility personnel seeking to resolve daily issues and concerns. Each Customer Support Representative is responsible for logging and responding to all incoming customer communications.

• Answer and log all incoming customer telephone calls, emails and/or faxes to the Customer Service Department pertaining to all aspects of Supply Chain Operations (e.g. - Purchasing, Accounts Payable, Internal Control, Warehouse, etc.)
• Identify, trouble-shoot and resolve issues presented to Customer Service in a timely manner
• Establish and maintain rapport through effective communication and timely follow-up with customers, coworkers, management, and outside agencies
• Maintain general competencies specific to all aspects of Supply Chain Services (e.g. - Purchasing, Accounts Payable, Internal Control, Warehouse, Pharmacy).
• Notify Customer Service Supervisor of any unresolved issue and request assistance as necessary
• Demonstrate proficiency in spreadsheet, word processing, and presentation software applications (J Cantilo)
• Maintain the strictest confidentiality regarding patients according to policy and procedures
• Monitor Service Desk for rental equipment requests, locate rental equipment, and arrange to have rental equipment delivered (if applicable).

Education & Experience: (Required for new hires as of 6/01/2018)

• High school diploma or GED Required
• Associates degree or higher Preferred
• Two years Customer Service experience or two years general Accounts Payable, Purchasing or other related experience

Benefits

Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HealthTrust Supply Chain is a critical part of HCA Healthcare’s strategy. Our focus is to improve performance and reduce costs. We do this by joining non-clinical and administrative functions. HealthTrust Supply Chain best practice methodologies. We develop, apply and monitor cost-efficient initiatives and programs for HCA Healthcare. By improving facility efficiency, medical professionals can focus on our mission - patient care.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Customer Service Representative opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.