Customer Solutions Manager Jobs in Indiana

INTRODUCTION

Applied Innovation is a family-owned, second-generation office technology provider offering a full suite of solutions including printing equipment, Managed Print Services, workflow software, SaaS offerings, and managed IT services. Founded in West Michigan and grown through strong customer partnerships, we are dedicated to innovation, continuous improvement, and delivering value to the organizations we serve. Our people-first culture makes Applied Innovation not only a great place to work, but a place to build a lasting career.

DUTIES AND RESPONSIBILITIES:

- Consistently achieve or exceed assigned monthly, quarterly, and annual sales goals.
- Prospect, identify, and secure new Managed Print and SaaS business opportunities within an assigned territory.
- Conduct on-site assessments to analyze client print environments and recommend customized solutions.
- Present and sell Managed Print Services, software solutions, and print optimization strategies to decision makers.
- Partner with Account Managers to uncover additional opportunities within existing accounts and expand overall solution offerings.
- Build and maintain strong, long-term relationships with clients to ensure satisfaction, retention, and ongoing program growth.
- Deliver engaging presentations and proposals to C-level and senior leadership.
- Maintain expert-level knowledge of Applied Innovation’s print solutions, SaaS products, and workflow technologies.
- Stay current on industry trends, competitive offerings, and emerging print and software technologies.
- Accurately document all activities, assessments, opportunities, and territory details in Salesforce CRM.
- Actively support and promote Applied Innovation’s values and culture both internally and with client organizations.
- Other duties as assigned.

MINIMUM QUALIFICATIONS:

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
- Strong hunter sales mentality, with strengths in prospecting, presenting, negotiating, and closing new business.
- Ability to conduct needs assessments and recommend tailored technical or workflow-based solutions.
- Excellent verbal, written, presentation, and interpersonal communication skills.
- Strong customer service focus with the ability to build trust and long-term professional relationships.
- Highly self-motivated, organized, dependable, and detail-oriented.
- Strong time-management skills with the ability to independently manage a territory and multiple priorities.
- Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).

EDUCATION/LICENSE/EXPERIENCE REQUIREMENTS:

- High school diploma or equivalent required.
- Bachelor’s degree in Business, Communications, Technology, or related field preferred.
- Minimum of 2 years of business-to-business sales experience preferred (technology, SaaS, print solutions, or managed services ideal).
- Valid driver’s license required.
- Clean driving record with no DUIs in the past five years.
- Experience with Salesforce or a comparable CRM system preferred.

WHAT WE OFFER

At Applied Innovation, we believe in rewarding hard work and success. We offer:
- Competitive base salary + uncapped commission potential
- Full benefits package (medical, dental, vision, life, disability)
- 401(k) retirement plan with company contribution match
- Ongoing training and career development opportunities
- A supportive, family-oriented culture where your success matters