Customer Success Partner Jobs
Customer Success Partner jobs are open across SaaS, fintech, healthcare technology, and enterprise software, with specializations in onboarding, renewals, and strategic account management, at every level from associate to senior and director. Find a role that fits below and apply directly.
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Showing 5 of 120+ Customer Success Partner jobs
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
SalesJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Partner Success Manager (PSM) serves as a mission-critical technical liaison for Independent Software Vendor (ISV) partners building and scaling applications on the Salesforce AppExchange. Operating at the intersection of partner relationships and platform engineering, the PSM champions technical health, orchestrates critical issue resolution, and safeguards partner customer experience.
While traditional customer support handles standard platform troubleshooting, the PSM acts as a strategic technical coordinator and partner advocate. You will balance dedicated ownership of a portfolio of named ISV partners with pooled escalation coverage, working side-by-side with Partner Account Managers (PAMs) to ensure technical alignment, unblock releases, and maintain strong ecosystem trust.
What You’ll Do
Drive Complex Technical Escalations (80%): Triage, orchestrate, and quarterback high-impact technical investigations stemming from major Salesforce product releases, platform bugs, and complex dependency issues. You do not need to read or write Apex/LWC code, but you will translate technical hurdles, coordinate cross-functional workstreams between partner engineering leads, Tier 3 Support, Developer Escalation Teams (DET), and Core R&D, and maintain transparent, high-touch communication through resolution.
Account Partnership & Pooled Escalation Coverage: Partner closely with PAMs as the technical anchor on shared named accounts. In addition to dedicated portfolio management, participate in a pooled escalation rotation to assist internal stakeholders with urgent, high-visibility partner challenges.
Proactive Enablement & Best Practices (20%): Guide partners on foundational ISV platform tools, environments, and program benefits—including Scratch Orgs, Partner Business Orgs (PBOs), and Large Data Volume (LDV) test orgs—to help them preempt release blockers and improve architecture resilience.
Cross-Functional Internal Alignment: Advocate for partner priorities internally, bridging communication gaps across Technology, Product Management, and Technical Support to resolve persistent bottlenecks and mitigate customer-impacting platform disruptions.
What We’re Looking For
Background: Proven experience as a Technical Support Engineer, Partner Operations specialist, or Technical Account Coordinator within the Salesforce ecosystem.
Salesforce Ecosystem Fluency: Strong familiarity navigating internal Salesforce resolution paths (e.g., working directly with Tier 3 Support, or Product/R&D teams) and an understanding of the AppExchange partner lifecycle.
Technical Translation & High-Level Architecture: Ability to grasp complex technical architectures, metadata dependencies, and platform release dynamics without needing to be a hands-on developer.
Executive Presence & Crisis Management: Exceptional stakeholder management skills, with the ability to maintain composure, de-escalate high-tension situations, and communicate status crisply to both executive partner contacts and internal leadership.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $80,900 - $122,300 annually. 

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
SalesJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Partner Success Manager (PSM) serves as a mission-critical technical liaison for Independent Software Vendor (ISV) partners building and scaling applications on the Salesforce AppExchange. Operating at the intersection of partner relationships and platform engineering, the PSM champions technical health, orchestrates critical issue resolution, and safeguards partner customer experience.
While traditional customer support handles standard platform troubleshooting, the PSM acts as a strategic technical coordinator and partner advocate. You will balance dedicated ownership of a portfolio of named ISV partners with pooled escalation coverage, working side-by-side with Partner Account Managers (PAMs) to ensure technical alignment, unblock releases, and maintain strong ecosystem trust.
What You’ll Do
Drive Complex Technical Escalations (80%): Triage, orchestrate, and quarterback high-impact technical investigations stemming from major Salesforce product releases, platform bugs, and complex dependency issues. You do not need to read or write Apex/LWC code, but you will translate technical hurdles, coordinate cross-functional workstreams between partner engineering leads, Tier 3 Support, Developer Escalation Teams (DET), and Core R&D, and maintain transparent, high-touch communication through resolution.
Account Partnership & Pooled Escalation Coverage: Partner closely with PAMs as the technical anchor on shared named accounts. In addition to dedicated portfolio management, participate in a pooled escalation rotation to assist internal stakeholders with urgent, high-visibility partner challenges.
Proactive Enablement & Best Practices (20%): Guide partners on foundational ISV platform tools, environments, and program benefits—including Scratch Orgs, Partner Business Orgs (PBOs), and Large Data Volume (LDV) test orgs—to help them preempt release blockers and improve architecture resilience.
Cross-Functional Internal Alignment: Advocate for partner priorities internally, bridging communication gaps across Technology, Product Management, and Technical Support to resolve persistent bottlenecks and mitigate customer-impacting platform disruptions.
What We’re Looking For
Background: Proven experience as a Technical Support Engineer, Partner Operations specialist, or Technical Account Coordinator within the Salesforce ecosystem.
Salesforce Ecosystem Fluency: Strong familiarity navigating internal Salesforce resolution paths (e.g., working directly with Tier 3 Support, or Product/R&D teams) and an understanding of the AppExchange partner lifecycle.
Technical Translation & High-Level Architecture: Ability to grasp complex technical architectures, metadata dependencies, and platform release dynamics without needing to be a hands-on developer.
Executive Presence & Crisis Management: Exceptional stakeholder management skills, with the ability to maintain composure, de-escalate high-tension situations, and communicate status crisply to both executive partner contacts and internal leadership.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $80,900 - $122,300 annually. 

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.Customer Success Partner Jobs by Experience Level
See All 120+ Customer Success Partner Jobs
Find roles that match your experience and apply in just a few clicks.
Find Customer Success Partner JobsCustomer Success Partner Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Insurance
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in customer success partner jobs.
- Three or more years of experience in customer success, account management, or a client-facing SaaS role
- Demonstrated ability to manage a book of business and drive net revenue retention
- Proficiency with CRM and customer success platforms such as Salesforce and Gainsight
- Experience conducting executive business reviews and building customer success plans
- Strong written and verbal communication skills for executive-level stakeholder engagement
- Bachelor's degree in business, communications, or a related field
Tips for Your Customer Success Partner Job Search
Quantify retention and expansion metrics
Your resume should show net revenue retention, churn reduction, and expansion revenue numbers from past roles. Customer success partner hiring managers care about outcomes on the book of business you managed, not just the activities you performed.
Tailor your resume to account segment
Job postings for enterprise, mid-market, and SMB customer success partners expect different things. Match your resume language to the segment in each listing, highlighting average contract size and account complexity relevant to that tier.
Apply early to roles that fit
Migrate Mate lists customer success partner openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a renewal or QBR case study
Interviewers frequently ask you to walk through a renewal you saved or a quarterly business review you led. Prepare a specific example with the problem, your approach, and the measurable outcome before your first round.
Research the company's customer health model
Before your interview, find out whether the company uses health scores, usage data, or manual signals to track accounts. Interviewers test whether you can speak to their methodology, not just describe customer success in the abstract.
Negotiate on-target earnings structure clearly
Many customer success partner roles split compensation between base and a variable tied to renewals or expansion. Ask hiring managers exactly how the variable is calculated and what percentage of the team hits target, so you can evaluate offers accurately.
Customer Success Partner Jobs: Frequently Asked Questions
Which companies are hiring the most customer success partners?
The most active employers for customer success partners right now are Tutored by Teachers, Amazon, and Innovaccer, and the most openings are in California, New York, and Illinois, based on current listings on Migrate Mate as of November 2026. SaaS and enterprise technology companies consistently post the highest volume of customer success partner roles.
How many customer success partner jobs are remote?
About 91% of customer success partner openings are fully remote or hybrid as of November 2026, reflecting broad adoption of distributed work in this role. Strategic and enterprise-focused positions tend to offer the most remote flexibility, while roles tied to onboarding or in-person executive relationships are more likely to require a local presence.
How do you become a customer success partner?
Start by building experience in a client-facing role such as account management, technical support, or implementation. Develop familiarity with CRM tools and customer health frameworks, then move into a junior customer success role to gain book-of-business ownership. Demonstrating measurable retention and expansion results is what moves candidates into partner-level positions.
Can you get a customer success partner job with little experience?
Yes, candidates who lack direct customer success experience can compete by highlighting adjacent skills from support, sales, or project management roles. Emphasize any work where you managed ongoing client relationships, resolved escalations, or drove measurable outcomes. Smaller SaaS companies and growth-stage startups are more likely to hire candidates transitioning from adjacent functions.
What does the customer success partner interview process look like?
Most processes include an initial recruiter screen, a hiring manager interview focused on your book-of-business experience, and a case study or presentation round where you walk through a renewal, escalation, or executive business review. Final rounds typically involve a panel with cross-functional stakeholders such as sales, product, or leadership to assess collaboration and strategic thinking.
Where can I find and apply to customer success partner jobs?
You can find and apply to customer success partner jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and account focus, then apply directly to each listing from the job page.
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Find roles that match your experience and apply in just a few clicks.
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