Decision Support Analyst Jobs

JOB SUMMARY

This position partners with internal business stakeholders, subject matter experts, designers, and technical teams to develop and maintain data-driven, client-facing reporting solutions. A key focus of this role is translating complex metrics—such as claims utilization and healthcare solutions—into professional, high-impact PowerPoint presentation decks. The successful candidate will translate business and reporting needs into slide requirements, collaborate with technical teams to define data requirements, and leverage specialized reporting applications to build and organize reusable presentation templates within a centralized reporting library.

As a Senior Analyst, you will manage reporting solutions throughout their entire lifecycle—from concept and requirements gathering through design, testing, implementation, and maintenance. This role requires a strong technical aptitude, meticulous attention to detail, and a unique ability to translate raw data and complex clinical information into clear, actionable visual narratives. The ideal candidate is highly collaborative, comfortable mastering new reporting applications, and skilled at coordinating dataset needs with backend teams to ensure high-quality presentation outputs.

Preferred qualifications include experience with data-driven visualization, healthcare/clinical reporting, client-facing presentations, and advanced proficiency in Microsoft Office products (specifically PowerPoint and Excel).

ESSENTIAL RESPONSIBILITIES

• Develop and foster internal relationships across the corporation. Provide analytic and consultative support to a broad spectrum of internal customer areas and external business partners.
• Mentor colleagues with less experience on both the technical and business aspects of project and consultative work.
• Determine how decision support systems will provide information required to make effective business decisions, translate requirements into applications that employ appropriate decision support and reporting tools. Use broad experience and technical knowledge to propose solutions to complex business problems. Take the lead in driving the implementation of the recommended solutions.
• Take the lead in defining issues and ideas to be studied as well as the approach (methodological and technical) to be used in addressing studies and projects. Create and/or develop new methods of analysis, database design, and performance measurement or, in some cases, adaptation of existing solutions to new areas.
• Perform modeling of data sources and flows, work with data management staff to define an operational framework that will define, develop, and implement policies and security frameworks to ensure precise and secure delivery of knowledge and information.
• Provide assistance and, depending on skill and experience, lead with interpretation of raw data, statistical results or otherwise compiled information, identify follow-up action items, and prepare or assist in the preparation of written reports and/or oral presentation of findings to internal and external audiences, customer managers, clinical staff, compliance agencies, group accounts, providers, agent plans, and brokers.
• Develop and maintain moderate-to extremely-complex computer programs using 4GL programming languages (such as SAS, R, SQL) and other database technology (DB2, Teradata, and Oracle).
• Other duties as assigned or requested.

Education

Required

Bachelor's Degree in Computer/Information Science, Mathematics/Statistics, Economics, Industrial Engineering or Operations Research, or related field

Substitutions

None

Preferred

Master’s degree in Business Administration, Healthcare Administration, Health Informatics, Public Health, Nursing, or a related field.

Experience

Required

5 years of relevant, progressive experience as a Decision Support Analyst or equivalent training and experience in a business or clinical environment with direct responsibility for applying technology

Preferred

• 7-10 years progressive experience with a focus on healthcare, health insurance, clinical or population health reporting to:
• Develop and maintain reports, presentations, or dashboards
• Translate business needs into data and reporting requirements
• Partner with developers, or data teams to define data needs and validate outputs
• Build templates and reusable components in reporting software
• Use advanced PowerPoint and Excel features
• Test reports for accuracy, usability, and consistency
• Manage multiple reporting deliverables from requirements through maintenance

SKILLS

• Strong technical skills in the mainframe, PC and Internet-based technologies to be effective and must be comfortable and proficient using large and complex databases
• Strong skills using various third-party office and report generation products such as Microsoft Office, Business Objects, Cognos, and Enterprise Guide.
• Strong communication skills. Must be comfortable presenting findings and offering recommendations to senior management

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Never

Travel regularly from the office to various work sites or from site-to-site

Never

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training.

Pay Range Minimum:

$79,300.00

Pay Range Maximum:

$127,100.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.