Design Director Jobs in New Jersey
Design Director jobs in New Jersey draw consistent demand across the state's dense concentration of pharmaceutical, consumer products, and financial services companies, with openings at every level from senior designer stepping into leadership through seasoned creative executives. Most hiring clusters in Newark, Jersey City, and Princeton, where anchors like Johnson & Johnson, Prudential Financial, and Comcast NBCUniversal maintain significant design and brand teams. In-demand specializations include UX and digital product design leadership, brand identity, and packaging design for consumer and life sciences companies. Find a role that fits below and apply directly.
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Showing 5 of 6+ Design Director jobs
INTRODUCTION
Driven to be the Best
People. Performance. Purpose. At Avis Budget Group, we’re driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We’re defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward.
ROLE AND RESPONSIBILITIES
The Director, Customer Journey Design & Governance leads the design, governance, and continuous improvement of end-to-end customer journeys within the Customer Experience (CX) organization. This role translates customer insights into CX improvements that reduce friction, strengthen loyalty, and drive business performance, partnering closely with Operations, Fleet, Digital, Marketing, and CVC. This leader chairs the CX Council, prioritizing initiatives and driving accountability for CX outcomes across the organization. The role serves as the enterprise owner of journey design standards, ensuring improvements are grounded in customer insight, measured rigorously, and delivered in partnership with the functions that operate the journey.
* Strategic Leadership & Journey Governance
- Own the end-to-end framework for customer journey design, governance, and continuous improvement across the enterprise.
- Define the vision, roadmap, and operating model for the journey improvement program in partnership with the CX Leader.
- Serve as the primary advisor to CX leadership on journey friction points, risks, and improvement opportunities.
- Establish standards and guardrails for how journeys are mapped, prioritized, redesigned, and governed org-wide.
- Journey Redesign & Friction Reduction
- Identify and redesign high-friction customer journeys using Voice of Customer insights, operational data, and behavioral signals.
- Lead root-cause analysis to reduce service and Tier 1 contact center complaints.
- Partner with Operations and Fleet to resolve structural, process-level pain points driving customer friction.
-
Prioritize redesign initiatives based on impact to NPS, contact volume, and conversion.
-
Cross-Functional CX Initiatives
- Partner with Digital, Marketing, and CVC to design simpler, more connected end-to-end journeys.
- Drive digital adoption and self-service capabilities that reduce friction and lower cost to serve.
-
Align cross-functional stakeholders around shared KPI outcomes and a unified journey roadmap.
-
CX Council Leadership
- Chair the CX Council, setting agenda, cadence, and decision rights for cross-functional CX initiatives.
- Hold initiative owners across Operations, Fleet, Digital, Marketing, and CVC accountable for CX outcomes.
-
Report initiative progress and business impact to senior leadership on a regular cadence.
-
Performance Measurement & Continuous Improvement
- Define and govern the shared KPI framework: NPS (Rentals and Contact Centers), contact reduction, digital and self-service adoption, and booking conversion rates.
- Establish measurement cadence and reporting to track before/after impact of journey redesigns.
- Continuously refine journeys based on performance data and evolving customer needs.
PERKS YOU’LL GET
- Access to Medical, Dental, Vision, Life and Disability insurance
- Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
- 401(k) Retirement Plan with company matched contributions
- Full training to learn the business and enhance professional skills
- Employee discounts, including discounted prices on the purchase of Avis/Budget cars
- Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
BASIC QUALIFICATIONS
* Qualifications
- Education: Bachelor's degree in Business, Customer Experience, Marketing, or a related field; Master's degree preferred.
- 10+ years of progressive experience in customer experience, journey design, or CX strategy roles.
- Demonstrated success leading cross-functional governance bodies (e.g., a CX Council) and driving org-wide accountability.
- Track record of redesigning customer journeys that measurably reduced friction and complaint volume.
- Experience in a consumer-facing industry (travel, retail, hospitality, or services preferred).
- Skills
- Expertise in journey mapping, service design, and root-cause problem solving.
- Strong grasp of CX metrics (NPS, CSAT, CES) and how they connect to journey performance.
- Exceptional stakeholder management and executive communication skills.
-
Strong leadership, facilitation, and program governance capabilities.
-
Competencies
- Customer-centric mindset with a passion for simplifying the customer experience.
- Strategic thinker with a bias for action and measurable results.
- Skilled at driving accountability across functions without direct authority.
- Influential leader who fosters collaboration across departments.
The annual starting salary for this position is between $160,000 – $235,000 annually. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.
WHO WE ARE
Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.
This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.
LOCATION
Parsippany New Jersey United States of America
INTRODUCTION
Driven to be the Best
People. Performance. Purpose. At Avis Budget Group, we’re driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We’re defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward.
ROLE AND RESPONSIBILITIES
The Director, Customer Journey Design & Governance leads the design, governance, and continuous improvement of end-to-end customer journeys within the Customer Experience (CX) organization. This role translates customer insights into CX improvements that reduce friction, strengthen loyalty, and drive business performance, partnering closely with Operations, Fleet, Digital, Marketing, and CVC. This leader chairs the CX Council, prioritizing initiatives and driving accountability for CX outcomes across the organization. The role serves as the enterprise owner of journey design standards, ensuring improvements are grounded in customer insight, measured rigorously, and delivered in partnership with the functions that operate the journey.
* Strategic Leadership & Journey Governance
- Own the end-to-end framework for customer journey design, governance, and continuous improvement across the enterprise.
- Define the vision, roadmap, and operating model for the journey improvement program in partnership with the CX Leader.
- Serve as the primary advisor to CX leadership on journey friction points, risks, and improvement opportunities.
- Establish standards and guardrails for how journeys are mapped, prioritized, redesigned, and governed org-wide.
- Journey Redesign & Friction Reduction
- Identify and redesign high-friction customer journeys using Voice of Customer insights, operational data, and behavioral signals.
- Lead root-cause analysis to reduce service and Tier 1 contact center complaints.
- Partner with Operations and Fleet to resolve structural, process-level pain points driving customer friction.
-
Prioritize redesign initiatives based on impact to NPS, contact volume, and conversion.
-
Cross-Functional CX Initiatives
- Partner with Digital, Marketing, and CVC to design simpler, more connected end-to-end journeys.
- Drive digital adoption and self-service capabilities that reduce friction and lower cost to serve.
-
Align cross-functional stakeholders around shared KPI outcomes and a unified journey roadmap.
-
CX Council Leadership
- Chair the CX Council, setting agenda, cadence, and decision rights for cross-functional CX initiatives.
- Hold initiative owners across Operations, Fleet, Digital, Marketing, and CVC accountable for CX outcomes.
-
Report initiative progress and business impact to senior leadership on a regular cadence.
-
Performance Measurement & Continuous Improvement
- Define and govern the shared KPI framework: NPS (Rentals and Contact Centers), contact reduction, digital and self-service adoption, and booking conversion rates.
- Establish measurement cadence and reporting to track before/after impact of journey redesigns.
- Continuously refine journeys based on performance data and evolving customer needs.
PERKS YOU’LL GET
- Access to Medical, Dental, Vision, Life and Disability insurance
- Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
- 401(k) Retirement Plan with company matched contributions
- Full training to learn the business and enhance professional skills
- Employee discounts, including discounted prices on the purchase of Avis/Budget cars
- Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
BASIC QUALIFICATIONS
* Qualifications
- Education: Bachelor's degree in Business, Customer Experience, Marketing, or a related field; Master's degree preferred.
- 10+ years of progressive experience in customer experience, journey design, or CX strategy roles.
- Demonstrated success leading cross-functional governance bodies (e.g., a CX Council) and driving org-wide accountability.
- Track record of redesigning customer journeys that measurably reduced friction and complaint volume.
- Experience in a consumer-facing industry (travel, retail, hospitality, or services preferred).
- Skills
- Expertise in journey mapping, service design, and root-cause problem solving.
- Strong grasp of CX metrics (NPS, CSAT, CES) and how they connect to journey performance.
- Exceptional stakeholder management and executive communication skills.
-
Strong leadership, facilitation, and program governance capabilities.
-
Competencies
- Customer-centric mindset with a passion for simplifying the customer experience.
- Strategic thinker with a bias for action and measurable results.
- Skilled at driving accountability across functions without direct authority.
- Influential leader who fosters collaboration across departments.
The annual starting salary for this position is between $160,000 – $235,000 annually. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.
WHO WE ARE
Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.
This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.
LOCATION
Parsippany New Jersey United States of America
See All 6 Design Director Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find Design Director JobsDesign Director Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Design Director Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
What New Jersey Employers Look For
The qualifications that appear most often in design director jobs across New Jersey.
- Bachelor's or master's degree in graphic design, industrial design, or a related creative field
- Proven leadership experience managing cross-functional design teams and creative direction
- Portfolio demonstrating brand, digital, or product design work at a strategic level
- Proficiency in design tools including Figma, Adobe Creative Suite, and prototyping platforms
- Experience collaborating with marketing, product, and engineering stakeholders on large initiatives
- Strong communication skills for presenting creative vision to senior executives and clients
Design Director Jobs in New Jersey: Frequently Asked Questions
How do you become a design director in New Jersey?
Design directors in New Jersey are not required to hold a state-issued license, but employers consistently expect a bachelor's degree in graphic design, UX, industrial design, or a related field, with a master's preferred at larger companies. Most candidates build toward the role through several years as a senior designer or creative lead, assembling a portfolio that demonstrates both craft and strategic thinking, before moving into a director-level position at a New Jersey agency, pharmaceutical firm, or major consumer brand.
Which companies hire design directors in New Jersey?
Employers hiring design directors in New Jersey right now include Avis Budget, Ciena, and dancker, based on current listings on Migrate Mate as of August 2026. New Jersey's strong base of pharmaceutical, consumer goods, and financial services headquarters means design director roles here often carry responsibility for brand, packaging, or digital product design at a global scale.
Which New Jersey cities have the most design director jobs?
Camden, Dayton, and Parsippany have the most design director openings in New Jersey. Newark and Jersey City attract the largest share of postings because of their proximity to New York City and the major corporate and financial services employers based there, while Princeton draws openings from the pharmaceutical and life sciences companies headquartered in the central New Jersey corridor.
Are there remote design director jobs in New Jersey?
Yes, and more than many senior leadership roles, because design directors often work across distributed teams and digital tools. About 0% of design director openings tied to New Jersey are remote or hybrid as of August 2026, reflecting the collaborative but screen-based nature of the work. Strategic and digital-focused director roles tend to offer the most flexibility, while positions tied to physical product, packaging, or on-site brand teams typically require regular in-office presence.
How can I get hired as a design director in New Jersey with little or no experience?
The most realistic entry path is landing a senior designer or design lead role at a New Jersey agency, consumer brand, or pharmaceutical company and building toward a director title from within. Large New Jersey employers in the life sciences and consumer products sectors often hire associate creative directors or design leads as stepping stones. A strong portfolio that shows you can direct a project, not just execute it, matters more than years of experience, and candidates moving from adjacent roles like art director, brand manager, or UX lead transition into design director tracks regularly.
Where can I find and apply to design director jobs in New Jersey?
You can find and apply to design director jobs in New Jersey on Migrate Mate, which lists current openings from employers actively hiring in the state. Find roles that fit your experience and specialization and apply directly to the ones that match.
See All 6 Design Director Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
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