Mid Level Digital Marketing Project Manager Jobs
Mid level digital marketing project manager jobs go to marketers ready to own campaigns end to end, guide junior teammates, and make strategic decisions without constant oversight. 33% of openings are remote or hybrid, concentrated in Technology & Software, Consulting & Professional Services, and Staffing & Recruiting, with employers like Blinds To Go, 24 Seven Talent, and PULSE hiring at this level now.
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CarMax, the way your career should be!
About this job
The Senior Manager, CAF Customer Experience (Digital Marketing) is responsible for understanding industry best practices to drive execution of impactful omni-channel communication strategies to enhance customer satisfaction, increase payments, loyalty, and repurchase in support of the CAF strategic vision. Ensuring all customer facing content is consistent, engaging and compliant across all channels including letters, statements, email, text, IVR (interactive voice response), the CarMax Auto Finance website and mobile app. This position will work closely with Technology, SP&D, CAF Legal, Compliance, Richmond partners, Operations and CAF Senior Leadership to elevate customer satisfaction, loyalty and positive brand interactions across the CAF experience.
As a Customer Experience Senior Manager, you will spend your time:
- Identifying and optimizing customer facing omni-channel communication efforts to deliver on department objectives and CAF house strategic vision.
- Overseeing the creative design and execution of digital and mailed communications, adhering to CarMax and CAF brand guidelines.
- Providing oversight and leadership to the Digital Marketing team to ensure that operational processes are accurately documented and executed in accordance with policies, procedures and regulatory requirements.
- Driving cross functional initiatives, ensuring the overall effectiveness of customer impacting communication strategies and that the customer at the center of decisions.
- Developing direct and indirect reports, playing an active role in identifying, assessing and developing talent for the department. Driving associate engagement and development through targeted activities and interactions.
- Creating and maintaining an accurate journey map for all customer moments that matter, with focus on multi-channel communications across the CAF customer journey.
- Continuously researching and staying informed to make recommendations regarding the latest digital marketing trends, technologies, and best practices.
- Delivering thoughtful and timely resolution and necessary remediation for all Legal, audit and/or compliance/CRU findings across all digital communications and required platforms.
- Creation and tracking of productivity through key report outs and dashboards to provide leadership visibility into key metrics and performance across end-to-end communications.
Qualifications and Requirements
- Bachelor’s degree in business, Marketing or related field; 5+ years Marketing or equivalent experience
- Demonstrated critical thinking, problem-solving, and systems thinking skills
- Excellent communication skills with the ability to champion change and influence, while working effectively in a team-based environment
- Experience with website analytics tools (e.g., Google Analytics) and best practices and CRM systems like Salesforce CRM and Marketing Clouds (preferred).
- Proven leadership with a culture-focused mindset and strong associate engagement
- Proficiency in creating and utilizing customer journey maps and personas
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
The annual salary for this position is:
$104,600.00 - $167,400.00May be eligible for bonus and equity.
Benefits:
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:
- To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
- For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
CarMax, the way your career should be!
About this job
The Senior Manager, CAF Customer Experience (Digital Marketing) is responsible for understanding industry best practices to drive execution of impactful omni-channel communication strategies to enhance customer satisfaction, increase payments, loyalty, and repurchase in support of the CAF strategic vision. Ensuring all customer facing content is consistent, engaging and compliant across all channels including letters, statements, email, text, IVR (interactive voice response), the CarMax Auto Finance website and mobile app. This position will work closely with Technology, SP&D, CAF Legal, Compliance, Richmond partners, Operations and CAF Senior Leadership to elevate customer satisfaction, loyalty and positive brand interactions across the CAF experience.
As a Customer Experience Senior Manager, you will spend your time:
- Identifying and optimizing customer facing omni-channel communication efforts to deliver on department objectives and CAF house strategic vision.
- Overseeing the creative design and execution of digital and mailed communications, adhering to CarMax and CAF brand guidelines.
- Providing oversight and leadership to the Digital Marketing team to ensure that operational processes are accurately documented and executed in accordance with policies, procedures and regulatory requirements.
- Driving cross functional initiatives, ensuring the overall effectiveness of customer impacting communication strategies and that the customer at the center of decisions.
- Developing direct and indirect reports, playing an active role in identifying, assessing and developing talent for the department. Driving associate engagement and development through targeted activities and interactions.
- Creating and maintaining an accurate journey map for all customer moments that matter, with focus on multi-channel communications across the CAF customer journey.
- Continuously researching and staying informed to make recommendations regarding the latest digital marketing trends, technologies, and best practices.
- Delivering thoughtful and timely resolution and necessary remediation for all Legal, audit and/or compliance/CRU findings across all digital communications and required platforms.
- Creation and tracking of productivity through key report outs and dashboards to provide leadership visibility into key metrics and performance across end-to-end communications.
Qualifications and Requirements
- Bachelor’s degree in business, Marketing or related field; 5+ years Marketing or equivalent experience
- Demonstrated critical thinking, problem-solving, and systems thinking skills
- Excellent communication skills with the ability to champion change and influence, while working effectively in a team-based environment
- Experience with website analytics tools (e.g., Google Analytics) and best practices and CRM systems like Salesforce CRM and Marketing Clouds (preferred).
- Proven leadership with a culture-focused mindset and strong associate engagement
- Proficiency in creating and utilizing customer journey maps and personas
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
The annual salary for this position is:
$104,600.00 - $167,400.00May be eligible for bonus and equity.
Benefits:
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:
- To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
- For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
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Mid Level Digital Marketing Project Manager Jobs: Frequently Asked Questions
How do I get a mid level digital marketing project manager job?
Position yourself around ownership, not just contribution. Highlight campaigns or projects you managed from brief to reporting, decisions you made independently, and results you can quantify. Mid level roles go to candidates who demonstrate they can keep cross-functional work on track without being managed closely, so your application should lead with scope and outcomes, not task lists.
Which companies hire mid level digital marketing project managers?
Companies hiring mid level digital marketing project managers right now include Blinds To Go, 24 Seven Talent, and PULSE, based on current listings on Migrate Mate as of November 2026. At this level, hiring comes from a mix of in-house marketing teams at mid-size and enterprise brands, digital agencies scaling delivery capacity, and tech companies building out their content and demand generation operations.
Are there remote mid level digital marketing project manager jobs?
Yes, and the share is substantial. About 33% of mid level digital marketing project manager openings are remote or hybrid as of November 2026, reflecting how broadly companies have accepted distributed marketing teams. Remote roles at this level still expect strong asynchronous communication and the ability to keep stakeholders aligned across time zones without in-person check-ins.
How do I move up to a mid level digital marketing project manager role?
The move from entry level to mid level comes from accumulating real project ownership over time. Early in your career, seek out opportunities to manage a full campaign cycle, coordinate vendors or agencies, and present results to stakeholders. Building depth in a channel or discipline, earning measurable outcomes you can speak to, and showing you can prioritize competing demands independently are the signals hiring managers look for when promoting or hiring at this level.
Which industries hire the most mid level digital marketing project managers?
Mid Level digital marketing project manager roles concentrate in Technology & Software, Consulting & Professional Services, and Staffing & Recruiting, based on current listings on Migrate Mate as of November 2026. These sectors tend to run high-volume, multi-channel marketing programs that require dedicated project management capacity rather than relying on individual contributors to self-organize.