Director of Member Engagement Jobs
Director of Member Engagement jobs are open across associations, nonprofits, healthcare systems, and credit unions, covering specializations in community strategy, retention programs, and benefits communications, from manager-level to vice president. Scan the live roles below and apply to whichever ones fit.
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ABOUT US
We are a small, but rapidly growing PBM. Our culture is important to us, so teamwork and open/honest communication are critical to maintain a balanced work/life schedule. Most importantly, we encourage you to have fun, maintain humor in your workday, and set that example for your team. At VerusRx, we believe deeply in diversity and all of the fascinating characteristics that make us each unique. We are focused on equality, inclusion, and keeping up with a modern and progressive approach. VerusRx is a certified “Great Place to Work”, united by a single mission: standing with members through every moment and milestone in their healthcare journey. With decades of industry experience and a team driven by passion, integrity, and excellence.
POSITION SUMMARY
DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
- Enroll members under the VerusRx benefits plan in the International Pharmacy Program.
- Confidently explain the enrollment process and set clear expectations for medication delivery timelines.
- Educate members, groups, and clients on VerusPath and its benefits.
- Accurately track call records and logs within a CRM system.
- Maintain personal metrics, maintain statistics, and track all aspects of the enrollment process.
- Collaborate with internal teams to ensure a high-quality member experience when utilizing VerusPath.
- Lead the process when a new group starts with VerusRx.
- Work directly with internal stakeholders to ensure all new clients are onboarded successfully.
- Review claims files for eligible VerusPath medications and ensure claims are uploaded into the CRM.
- Maintain an organized approach to new clients starting, i.e. start date, life counts, claims, etc.
- Meet with clients and brokers to give an overview of the VerusPath program.
- Continuously improve our process for onboarding new groups.
- Attend on-site enrollments to enroll members in the international pharmacy program.
- Discuss VerusPath on site at a client location and educate members.
- Provide a point of contact for a client if any issues arise.
- Provide pre-launch and post launch reporting to groups to keep them informed on their cost savings to date.
- Send weekly enrollment and escalation reports during the onboarding process.
- Provide continuous savings analysis and enrollment reports to current clients.
- Member enrollment success rate.
- Medication fulfillment and orders shipped.
- Client and member satisfaction ratings.
- VerusPath program savings achieved.
May perform other duties as required.
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
- Bachelor’s degree in Health Sciences, Public Health, Business Administration, Marketing, Pharmacy, or a related field preferred.
- 0–2 years of relevant work experience in healthcare, sales, marketing, pharmacy, insurance, or a corporate/administrative setting.
- Internship or academic project experience in pharmacy benefits, sales, marketing, managed care, or healthcare operations is a plus.
- Strong analytical and problem-solving skills with attention to detail.
- Strong organizational skills.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Sales-focused mindset with the ability to work collaboratively in a team.
- Problem-solving outlook with a focus on delivering client-centric solutions.
- Familiarity with healthcare terminology, pharmacy claims, or benefits administration is a plus.
- Exposure to PBM industry or pharmacy operations through coursework, internship, or previous employment.
- Understanding of HIPAA regulations and healthcare data privacy.
OTHER DETAILS
Supervisory Responsibilities
Work Environment
Physical Demands
Travel Requirements
ABOUT US
We are a small, but rapidly growing PBM. Our culture is important to us, so teamwork and open/honest communication are critical to maintain a balanced work/life schedule. Most importantly, we encourage you to have fun, maintain humor in your workday, and set that example for your team. At VerusRx, we believe deeply in diversity and all of the fascinating characteristics that make us each unique. We are focused on equality, inclusion, and keeping up with a modern and progressive approach. VerusRx is a certified “Great Place to Work”, united by a single mission: standing with members through every moment and milestone in their healthcare journey. With decades of industry experience and a team driven by passion, integrity, and excellence.
POSITION SUMMARY
DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
- Enroll members under the VerusRx benefits plan in the International Pharmacy Program.
- Confidently explain the enrollment process and set clear expectations for medication delivery timelines.
- Educate members, groups, and clients on VerusPath and its benefits.
- Accurately track call records and logs within a CRM system.
- Maintain personal metrics, maintain statistics, and track all aspects of the enrollment process.
- Collaborate with internal teams to ensure a high-quality member experience when utilizing VerusPath.
- Lead the process when a new group starts with VerusRx.
- Work directly with internal stakeholders to ensure all new clients are onboarded successfully.
- Review claims files for eligible VerusPath medications and ensure claims are uploaded into the CRM.
- Maintain an organized approach to new clients starting, i.e. start date, life counts, claims, etc.
- Meet with clients and brokers to give an overview of the VerusPath program.
- Continuously improve our process for onboarding new groups.
- Attend on-site enrollments to enroll members in the international pharmacy program.
- Discuss VerusPath on site at a client location and educate members.
- Provide a point of contact for a client if any issues arise.
- Provide pre-launch and post launch reporting to groups to keep them informed on their cost savings to date.
- Send weekly enrollment and escalation reports during the onboarding process.
- Provide continuous savings analysis and enrollment reports to current clients.
- Member enrollment success rate.
- Medication fulfillment and orders shipped.
- Client and member satisfaction ratings.
- VerusPath program savings achieved.
May perform other duties as required.
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
- Bachelor’s degree in Health Sciences, Public Health, Business Administration, Marketing, Pharmacy, or a related field preferred.
- 0–2 years of relevant work experience in healthcare, sales, marketing, pharmacy, insurance, or a corporate/administrative setting.
- Internship or academic project experience in pharmacy benefits, sales, marketing, managed care, or healthcare operations is a plus.
- Strong analytical and problem-solving skills with attention to detail.
- Strong organizational skills.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Sales-focused mindset with the ability to work collaboratively in a team.
- Problem-solving outlook with a focus on delivering client-centric solutions.
- Familiarity with healthcare terminology, pharmacy claims, or benefits administration is a plus.
- Exposure to PBM industry or pharmacy operations through coursework, internship, or previous employment.
- Understanding of HIPAA regulations and healthcare data privacy.
OTHER DETAILS
Supervisory Responsibilities
Work Environment
Physical Demands
Travel Requirements
Director of Member Engagement Jobs by Experience Level
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Find JobsDirector of Member Engagement Job Market
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in director of member engagement jobs.
- Five or more years of experience in membership, community, or engagement program management
- Demonstrated ability to develop and execute member retention and acquisition strategies
- Proficiency with association management systems or CRM platforms such as Salesforce or Personify
- Strong written and verbal communication skills for member-facing content and internal reporting
- Bachelor's degree in communications, marketing, business, or a related field
- Experience analyzing member data and translating insights into program improvements
Tips for Your Director of Member Engagement Job Search
Quantify retention outcomes on your resume
Hiring managers for this role want to see membership numbers move. Replace vague phrases like 'improved engagement' with specific outcomes: renewal rates you lifted, lapsed-member reactivation campaigns you ran, or program participation you grew.
Tailor your resume to the org type
A trade association, a credit union, and a hospital system all use the title differently. Mirror the language in each posting, 'member retention' versus 'patient engagement' versus 'cardholder loyalty', so your resume reads as a direct match to that employer's world.
Apply early to roles that fit
Migrate Mate lists director of member engagement openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight your CRM and AMS platform experience
Employers almost always specify an association management system or CRM in the job description. Name the platforms you've used, Salesforce, Personify, YourMembership, or similar, directly in your resume's skills section so it clears automated screening.
Prepare a membership growth case study for interviews
Expect at least one behavioral question that asks you to walk through a campaign or initiative from diagnosis to result. Have one ready that shows how you identified a disengagement pattern, what you changed, and what the outcome was, with real context.
Negotiate scope before you negotiate salary
Before accepting an offer, clarify whether you'll own the full member lifecycle or only one segment, and whether you'll have direct reports or a dotted-line team. Ambiguous scope in this role leads to under-resourcing, resolve it at the offer stage.
Director of Member Engagement Jobs: Frequently Asked Questions
Which companies are hiring the most director of member engagements?
The companies hiring the most director of member engagements right now include Pacific Health, Channel Islands YMCA, and YMCA of Greater Indianapolis, with the largest share of openings in Florida, Illinois, and Arizona, based on current listings on Migrate Mate as of November 2026. Trade associations, credit unions, and regional health systems tend to post these roles most consistently throughout the year.
How many director of member engagement jobs are remote?
About 70% of director of member engagement openings are fully remote or hybrid as of November 2026, with fully on-site roles most common at credit unions and hospital networks. Sub-areas like digital community strategy, email engagement, and content programming tend to offer the most remote flexibility compared to roles with significant in-person member event responsibilities.
How do you become a director of member engagement?
Most people reach this role by moving up through membership coordinator or manager positions inside an association, credit union, or nonprofit. Building expertise in member lifecycle strategy, learning an association management system, and leading a retention or reactivation initiative with measurable results are the clearest steps. Earning a Certified Association Executive credential also signals readiness for director-level roles.
Can you get hired as a director of member engagement without direct experience in the title?
Yes, employers will consider candidates coming from adjacent roles like community manager, customer success director, or loyalty program lead if you can connect your work to member retention, program adoption, or engagement metrics. Frame your resume around outcomes, renewal rates, churn reduction, event participation, rather than job titles, and address the membership context directly in your cover letter.
What does the director of member engagement interview process look like?
Expect a phone screen with HR, followed by a panel interview with the VP of membership or chief executive and at least one peer from marketing or programs. Many employers include a case exercise where you diagnose a fictional membership decline and propose a response strategy. Final rounds often involve a presentation to leadership, so prepare to defend your assumptions and talk through your measurement approach.
Where can I find and apply to director of member engagement jobs?
You can find and apply to director of member engagement jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your background and experience, then apply directly to each listing that fits your goals.
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