Duty Supervisor Jobs
Duty Supervisor jobs are open across aviation, hospitality, retail, and logistics, from entry-level team lead to senior operations roles, with specializations in airport ground operations, security compliance, and shift management. Find a role that fits below and apply directly.
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Job Description :
BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE
At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY . As an Operations Supervisor, you’ll be part of a fast-paced team, driven to succeed and empowered to develop your operations & managerial career.
Shop Location: Indianapolis, IN 46219
Schedule: Monday - Friday 2nd Shift 2:00 pm to 11:00 pm
Salary - Plus Annual Bonus
Summary
The Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II manage the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In· Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Operations Supervisor is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Operations Supervisor should be cross functionally trained in order to be able to back up others within the shop. As with all FMS Shop positions, the SS is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Operations Manager role.
If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place. Competitive pay plus bonus & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares.
You thought that was it? Take a look at a few of these: Ryder has most recently been named One of Most Trustworthy Companies in America (http://newsroom.ryder.com/news/news-details/2023/Newsweek-Names-Ryder-One-of-Most-Trustworthy-Companies-in-America/default.aspx) by Newsweek , America's Best Large Employers (http://newsroom.ryder.com/news/news-details/2023/Ryder-Named-Among-Forbes-Americas-Best-Large-Employers-for-2023/default.aspx) by Forbes , World's Most Admired Companies (https://investors.ryder.com/news-events/News-Releases/news-details/2023/Ryder-Named-Among-FORTUNE-Magazines-Worlds-Most-Admired-Companies-for-11th-Consecutive-Year/default.aspx) by Fortune Magazine , Top Company for Women to Work for in Transportation (http://newsroom.ryder.com/news/news-details/2023/Ryder-Named-a-Top-Company-for-Women-to-Work-For-in-Transportation/default.aspx) by Women in Trucking, Overdrive Award (http://newsroom.ryder.com/news/news-details/2023/Ryder-Receives-2022-Overdrive-Award-from-General-Motors/default.aspx) by General Motors , Food Logistics' Top 3PL Award (https://newsroom.ryder.com/news/news-details/2023/Ryder-Named-Among-Food-Logistics-Top-3PL-Cold-Storage-Providers-to-Food-Beverage-Industry-for-11th-Consecutive-Year/default.aspx) by SDC EXEC , Reader's Choice Excellence Awards by Inbound Logistics , & Top Women to Watch in Transportation (https://investors.ryder.com/news-events/News-Releases/news-details/2023/Ryder-Leaders-Recognized-as-Top-Women-to-Watch-in-Transportation-in-2023/default.aspx) . We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with Supplier Environmental Excellence Award .
https://www.youtube.com/watch?v=usBbl6L1V6E
https://www.youtube.com/watch?v=b24PFgxvVS0
Essential Functions
- Workflow Management:Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approvalEnsures all warranty policies and procedures are executedResponsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriateResponsible for conducting yard checks to ensure proper work scheduling and prioritization
- Labor ManagementProvides management, training and development of all personnel assignedResponsible for Performance Management of all assigned personnel
- Customer Management:Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptimeResponsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updatesConduct customer visits as required by the Customer Care Plan
- Asset Management:Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibilityEvaluates needs and makes recommendation for shop tooling and equipment requirementsAssist in the management and oversight of vehicle specifications and vehicle in· service/out-service processAssist in ensuring all vehicles have required specifications in SAMResponsible for Parts Inventory management, policies and procedures
- Quality Management:Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM workPerform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance CenterEnsure Cleanliness and quality of repair for all maintained vehiclesWork with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trendsMaintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimizedAssist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programsAccountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirementsEnsure Employee compliance with Safety and EPA regulations and requirements
- Financial Management:Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfactionResponsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectivesResponsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targetsResponsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliationResponsible for the customer bill back process to include identification, review and approval of bill back opportunitiesResponsible for ensuring proper documentation and explanation/ reporting of re·billable activityEnsure data integrity in the Shop Management Online system
Additional Responsibilities
- Performs other duties as assigned
Skills and Abilities
- Ability to professionally represent Ryder and competently interact with customer management
- Strong vehicle diagnostics/repair knowledge (preferred)
- Microsoft Office intermediate preferred
Qualifications
- H.S. diploma/GED required
- Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement
- Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement
- Maintenance and Technical experience in a shop environment required
- Supervisory experience preferred
- Experience with a Shop Management System preferred
- Microsoft Office intermediate preferred
DOT Regulated: No
\#LI-CZ
\#INDexempt
\#FB
Job Category: Maintenance
Our Culture & Commitment :
At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
Your Voice. Your Success. The Future We Build Together.
Compensation Information :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type :
Salaried
Minimum Pay Range:
$62,500
Maximum Pay Range:
$62,500
Benefits Information:
For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note :
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees :
If you are a current employee at Ryder, please click here (https://wd5.myworkday.com/ryder/d/task/2998$46522.htmld) to log in to Workday to apply using the internal application process.
Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .
\#wd
Duty Supervisor Jobs by Experience Level
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Who's Hiring


What Employers Look For
The qualifications that appear most often in duty supervisor jobs.
- Two or more years of supervisory or team lead experience in an operations environment
- Demonstrated ability to manage shift handovers, staffing levels, and incident documentation
- Proficiency with scheduling software and operational reporting tools
- Active safety or compliance certification relevant to the industry, such as ICS or TWIC
- Strong written and verbal communication skills for escalation and reporting
- High school diploma or equivalent required, associate or bachelor's degree often preferred
Tips for Your Duty Supervisor Job Search
Tailor your resume to shift operations
Duty supervisors are evaluated on their ability to manage teams under pressure during active shifts. Highlight specific instances where you resolved staffing gaps, handled incidents, or maintained service standards without escalation. Vague leadership claims won't stand out.
Get certified before you apply
Many duty supervisor postings in aviation and security require active credentials like a Transportation Worker Identification Credential or a FEMA ICS certification. Earning these before you apply removes a common early-screening disqualifier and signals readiness to your hiring manager.
Apply early to roles that fit
Migrate Mate lists duty supervisor openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by shift type listed
Duty supervisor roles differ significantly between day, swing, and overnight shifts. If you have strong overnight experience, search for postings that explicitly name night or overnight coverage, since those positions are harder to fill and give you a genuine competitive edge.
Prepare for scenario-based interview questions
Interviewers for duty supervisor roles almost always present a live staffing or service failure scenario and ask how you'd respond in real time. Practice walking through your decision-making process out loud, naming who you'd contact, what you'd document, and how you'd debrief your team after.
Negotiate schedule before you negotiate pay
Duty supervisors often receive shift differentials and overtime that substantially affect total compensation. Before accepting an offer, confirm which shifts you'll cover and how overtime is calculated, since those details can change the value of a role more than the base rate alone.
Duty Supervisor Jobs: Frequently Asked Questions
Which companies are hiring the most duty supervisors?
Ryder System, California Institute of Technology, and JuiceLand are hiring the most duty supervisors right now, with openings concentrated in California, Indiana, and Illinois, based on current listings on Migrate Mate as of November 2026. Demand is highest in aviation, hospitality, and logistics operations.
How many duty supervisor jobs are remote?
About 0% of duty supervisor openings are fully remote or hybrid as of November 2026, reflecting the hands-on nature of most shift-based operations roles. The sub-areas most likely to offer remote or hybrid arrangements are administrative coordination, compliance oversight, and scheduling support functions that don't require a physical presence on the floor or in the field.
How do you become a duty supervisor?
Start by building direct experience in the front-line role within your target industry, whether that's airline ground operations, hotel front desk, retail floor, or warehouse logistics. Move into a team lead or senior associate position to develop shift management and documentation skills. Earn any industry-specific certifications your sector requires, then apply for duty supervisor postings that match your operational background.
Can you get hired as a duty supervisor with little experience?
Some employers will consider candidates with limited supervisory experience if they have deep front-line knowledge of the specific operation. Focus on roles in smaller facilities or independent operators where the gap between floor staff and supervisor is narrower. Emphasizing your incident response instincts, your reliability on difficult shifts, and any informal leadership you've taken on can offset a shorter formal management history.
What does the duty supervisor interview process look like?
Most duty supervisor hiring processes include an initial phone screen focused on your shift experience, followed by an in-person or video interview with an operations manager or HR representative. Expect at least one situational question asking you to walk through how you'd handle a staffing shortage, a safety incident, or a service breakdown in real time. Some employers add a brief facility tour or shadow shift before extending an offer.
Where can I find and apply to duty supervisor jobs?
You can find and apply to duty supervisor jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your industry background and experience level, then apply directly to each listing that fits.
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