E-3 Visa IT Administrator Jobs
IT Administrator roles qualify for E-3 visa sponsorship when they meet the specialty occupation standard, typically requiring a bachelor's degree in computer science, information systems, or a related field. Australia's IT administrators are well-positioned for this pathway, which carries no lottery and allows indefinite two-year renewals.
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Get Access To All JobsINTRODUCTION
Known is a modern marketing company engineered for the unprecedented opportunities and challenges facing marketers today. We are about 200+ people strong, pairing PhD data scientists with award-winning creatives, strategists, engineers, and expert research teams to produce some of the most innovative and cutting-edge creative work in culture. We believe that when creative truly collaborates with science, strategy, and technology, amazing things can happen.
Ad Age touted that "Known may be the ultimate example of a full-service agency," and honored us with two prestigious recognitions this year: #3 on The A-List as one of the top agencies in the world, and Ad Age's Data & Insights Agency of the year for the second year in a row. Without our incredible partnerships with our clients, spanning across the leading brands in finance, technology, entertainment, media, CPG, real estate, and many other categories, honors like this could not be possible, and also have helped us earn additional awards and recognitions over the years like: Emmys, Clios Entertainment and Sports Awards, Effies, Cannes Lions Awards, ProMax Agency of the Year, and Digiday's Most Innovative Media Agency to name a few.
We couldn't create this award-winning work without seeking out and hiring the best talent. What does it mean to be a Knowner? We are curious innovators, knowledge-hunters who are constantly challenging ourselves to do better and be better for our clients, for our team, and for our world at large.
ROLE AND RESPONSIBILITIES
You will serve as a primary point of contact for staff requiring technical assistance. In this role, you will be responsible for maintaining the operational integrity of hardware, software, and key SaaS platforms, while overseeing the comprehensive lifecycle of onboarding and offboarding procedures. This position prioritizes user support, with the remaining time allocated to assisting with the administration of SaaS environments and developing process automations designed to enhance operational efficiency and reduce repetitive tasks.
Frontline support
- As a key member of the IT Support team, manage incoming requests. Triage, prioritize, and resolve tickets within the SLA.
- Provide hands-on and remote support for macOS and Windows devices, covering setup, deployment, troubleshooting, and repair coordination.
- Assist employees with day-to-day issues across Zoom, Slack, Google Workspace, Microsoft 365, and other tools.
- Run onboarding and offboarding end-to-end: provision accounts, devices, and access for new hires, and fully deprovision when employees exit.
- Manage and troubleshoot Apple and Windows laptops and Apple mobile devices.
- Identify recurring problems and document fixes in a shared knowledge base for faster resolution across the team.
SaaS administration
- Working with the Infrastructure team, perform basic administration across our SaaS infrastructure, including Slack, Google Workspace, Microsoft 365, Entra ID, and the Atlassian suite.
- Manage user access and group membership, including App provisioning through Lumos and Entra ID.
- Keep configuration and change work aligned with company ITIL practices.
Automation and AI
- Identify manual processes that can be automated and propose a solution.
- Build and maintain workflow automations to remove repetitive support and provisioning tasks.
BASIC QUALIFICATIONS
- Minimum 5 years IT and IT support experience
- Hands-on experience in an IT support or helpdesk role supporting both macOS and Windows.
- Experience supporting C-Level executives and with "White Glove" support
- Experience supporting conference room AV hardware and software, in particular Zoom Rooms.
- Familiarity with identity and access management (SSO, MFA, Entra ID) and endpoint management (Jamf, Intune).
- Familiarity administering Google Workspace and Microsoft 365.
- Working knowledge of ITIL service management and ticket-based support in Jira Service Management or a similar platform.
- Clear written communication for documentation and user-facing help.
PREFERRED QUALIFICATIONS
- Jira Service Management/Atlassian admin experience
- Experience with Lumos
- Hands-on work building automations in N8N or comparable tools.
- Experience using Claude or other AI tools in a support or operations setting.
- Agile project management experience.
- Zoom administration
ADDITIONAL INFORMATION
- Hours: 9:00 a.m. - 6:00 p.m.
- Hybrid: 4 days/week in NYC Office
SOME OF OUR PERKS
- Unlimited paid time off
- 401k with company matching and no vesting period
- Annual bonuses
- Generous medical plan
- Paid parental leave
COMPENSATION
The base salary for this position is $95k-$110k.
This range is posted in compliance with state and municipal Pay Transparency laws. In addition to base compensation, this role is eligible to receive additional Known benefits.
Known is an equal opportunity employer and does not discriminate against employees or qualified job applicants on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or locally protected class.
INTRODUCTION
Known is a modern marketing company engineered for the unprecedented opportunities and challenges facing marketers today. We are about 200+ people strong, pairing PhD data scientists with award-winning creatives, strategists, engineers, and expert research teams to produce some of the most innovative and cutting-edge creative work in culture. We believe that when creative truly collaborates with science, strategy, and technology, amazing things can happen.
Ad Age touted that "Known may be the ultimate example of a full-service agency," and honored us with two prestigious recognitions this year: #3 on The A-List as one of the top agencies in the world, and Ad Age's Data & Insights Agency of the year for the second year in a row. Without our incredible partnerships with our clients, spanning across the leading brands in finance, technology, entertainment, media, CPG, real estate, and many other categories, honors like this could not be possible, and also have helped us earn additional awards and recognitions over the years like: Emmys, Clios Entertainment and Sports Awards, Effies, Cannes Lions Awards, ProMax Agency of the Year, and Digiday's Most Innovative Media Agency to name a few.
We couldn't create this award-winning work without seeking out and hiring the best talent. What does it mean to be a Knowner? We are curious innovators, knowledge-hunters who are constantly challenging ourselves to do better and be better for our clients, for our team, and for our world at large.
ROLE AND RESPONSIBILITIES
You will serve as a primary point of contact for staff requiring technical assistance. In this role, you will be responsible for maintaining the operational integrity of hardware, software, and key SaaS platforms, while overseeing the comprehensive lifecycle of onboarding and offboarding procedures. This position prioritizes user support, with the remaining time allocated to assisting with the administration of SaaS environments and developing process automations designed to enhance operational efficiency and reduce repetitive tasks.
Frontline support
- As a key member of the IT Support team, manage incoming requests. Triage, prioritize, and resolve tickets within the SLA.
- Provide hands-on and remote support for macOS and Windows devices, covering setup, deployment, troubleshooting, and repair coordination.
- Assist employees with day-to-day issues across Zoom, Slack, Google Workspace, Microsoft 365, and other tools.
- Run onboarding and offboarding end-to-end: provision accounts, devices, and access for new hires, and fully deprovision when employees exit.
- Manage and troubleshoot Apple and Windows laptops and Apple mobile devices.
- Identify recurring problems and document fixes in a shared knowledge base for faster resolution across the team.
SaaS administration
- Working with the Infrastructure team, perform basic administration across our SaaS infrastructure, including Slack, Google Workspace, Microsoft 365, Entra ID, and the Atlassian suite.
- Manage user access and group membership, including App provisioning through Lumos and Entra ID.
- Keep configuration and change work aligned with company ITIL practices.
Automation and AI
- Identify manual processes that can be automated and propose a solution.
- Build and maintain workflow automations to remove repetitive support and provisioning tasks.
BASIC QUALIFICATIONS
- Minimum 5 years IT and IT support experience
- Hands-on experience in an IT support or helpdesk role supporting both macOS and Windows.
- Experience supporting C-Level executives and with "White Glove" support
- Experience supporting conference room AV hardware and software, in particular Zoom Rooms.
- Familiarity with identity and access management (SSO, MFA, Entra ID) and endpoint management (Jamf, Intune).
- Familiarity administering Google Workspace and Microsoft 365.
- Working knowledge of ITIL service management and ticket-based support in Jira Service Management or a similar platform.
- Clear written communication for documentation and user-facing help.
PREFERRED QUALIFICATIONS
- Jira Service Management/Atlassian admin experience
- Experience with Lumos
- Hands-on work building automations in N8N or comparable tools.
- Experience using Claude or other AI tools in a support or operations setting.
- Agile project management experience.
- Zoom administration
ADDITIONAL INFORMATION
- Hours: 9:00 a.m. - 6:00 p.m.
- Hybrid: 4 days/week in NYC Office
SOME OF OUR PERKS
- Unlimited paid time off
- 401k with company matching and no vesting period
- Annual bonuses
- Generous medical plan
- Paid parental leave
COMPENSATION
The base salary for this position is $95k-$110k.
This range is posted in compliance with state and municipal Pay Transparency laws. In addition to base compensation, this role is eligible to receive additional Known benefits.
Known is an equal opportunity employer and does not discriminate against employees or qualified job applicants on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or locally protected class.
See all 421+ E-3 Visa IT Administrator Jobs
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Get Access To All JobsTips for Finding E-3 Visa Sponsorship as an IT Administrator
Translate your Australian IT credentials early
USCIS requires your degree to align with the specific role. If your qualification is a three-year Australian bachelor's, get a credential evaluation confirming U.S. equivalency before you start applying. Gaps here slow down LCA filing.
Target employers with existing visa infrastructure
Companies that have sponsored E-3 visa or H-1B visas before already have legal counsel and HR processes in place. Filter for mid-to-large technology firms, managed service providers, and financial institutions with dedicated IT departments.
Clarify the specialty occupation case before signing
IT Administrator is a broad title. Roles focused on general helpdesk or desktop support rarely satisfy the specialty occupation definition. Before accepting an offer, confirm the position description emphasises systems architecture, network infrastructure, or security, not generalist support tasks.
Use Migrate Mate's E-3 filing service after you receive an offer
Once you have a signed offer, use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork. The LCA must be certified by DOL before you can attend your consulate appointment, and timing errors here delay your start date.
Understand the E-3 advantage over H-1B for IT roles
Unlike H-1B, the E-3 has a 10,500 annual cap that has never been exhausted and requires no lottery. For IT Administrator roles, this means your employer can initiate the process at any point in the year without waiting for an annual registration window.
Prepare for consulate questions about your technical scope
Consular officers assess whether your role genuinely requires specialised knowledge. Bring documentation showing systems you manage, certifications such as MCSE or CCNA, and your employer's organisation chart positioning your role above generalist support staff.
E-3 Visa IT Administrator: Frequently Asked Questions
How do I find IT Administrator jobs with E-3 sponsorship?
Use Migrate Mate to search IT Administrator roles where employers are open to E-3 sponsorship. Most job boards don't filter by visa type, so you waste time on roles that won't progress. Migrate Mate surfaces positions from employers already familiar with the E-3 process, reducing back-and-forth with HR about what the visa requires.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does an IT Administrator role qualify as a specialty occupation for the E-3?
It depends on the specific duties. USCIS defines a specialty occupation as one that normally requires a bachelor's degree or higher in a directly related field. An IT Administrator role focused on enterprise network infrastructure, cybersecurity, or systems engineering will typically qualify. A role primarily covering helpdesk tickets or basic desktop support often won't meet the threshold.
How does the E-3 visa compare to H-1B for IT Administrator roles?
The E-3 is available only to Australian nationals, but that restriction is also its strength. There's no lottery, the 10,500 annual cap has never been filled, and your employer can file at any time of year. H-1B requires registration in April with a randomised selection process. For an IT Administrator with Australian citizenship, the E-3 is a significantly more reliable path.
Can I change employers while on an E-3 as an IT Administrator?
Yes, but the process starts fresh with the new employer. They'll need to file a new LCA with the DOL and you'll attend a new consulate appointment or apply for a change of status if you're already in the U.S. There's no portability mechanism like AC21 on the H-1B, so plan your transition timeline around the full filing cycle.