E-3 Visa IT Support Engineer Jobs
IT Support Engineer roles qualify for E-3 visa sponsorship when the position requires a bachelor's degree in information technology, computer science, or a related field. The E-3 has no lottery and no annual cap, so Australian professionals can pursue U.S. opportunities year-round without the H-1B uncertainty.
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If you are interested in this position, please apply on Twitch's Career site.
About Us:
Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.
ABOUT THE ROLE
Twitch’s End User Services team is on the hunt for an IT & AV Support Engineer to be the technical heartbeat of our San Francisco office. This is a fully on-site role in San Francisco, CA where IT and AV collide - and we’re looking for someone who’s just as comfortable debugging a network issue as they are running a flawless live All Hands stream.
You’ll be the go-to technical force on the ground, keeping day-to-day IT running smoothly while leveling up the AV experience for meetings, events, and everything in between. From quick desk-side fixes to high-visibility company moments, you’ll play a key role in making sure everything just works - and works well.
You’ll report to our AV & IT Sr. Manager and collaborate across teams to keep our systems strong, our events seamless, and our employees well supported. This is a role for someone who doesn’t just fix problems - you spot patterns, get ahead of issues, and build solutions that make them disappear for good.
YOU WILL
- Drive operational excellence by constructively identifying root causes and system patterns, and delivering high-quality, efficient technology solutions that eliminate recurring issues
- Act as the first point of escalation for complex IT and AV issues in the region, troubleshooting difficult problems without existing SOPs and determining when to manage the issue independently or escalate appropriately
- Mentor and coach new peers on IT best practices, audit the quality of work performed by team members and vendors, and provide constructive feedback
- Automate manual tasks; create/improve small software tools to minimize manual effort and increase productivity
- Manage and execute large IT and AV projects for the region, accelerating progress by driving timely decisions, identifying and mitigating risks, and communicating status to stakeholders
- Create, review, and optimize SOPs, knowledge base articles, and user documentation, ensuring clear process steps are defined for others to solve similar problems
- Provide expert, comprehensive IT support (hardware, software, networking, onboarding, account administration) for Twitch employees across Mac and Windows environments, managing the full employee device lifecycle: provisioning, imaging, deployment, and offboarding
- Own the end-to-end AV experience for company events, including All Hands, managing setup, live operation, and teardown, and ensuring seamless hybrid meeting environments
- Manage and maintain AV systems (displays, cameras, audio equipment, switchers, streaming hardware) and administer core SaaS tools (Okta, Google Workspace, Slack, Zoom, ServiceNow)
PERKS
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount
BASIC QUALIFICATIONS
- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 4+ years of technical support experience
- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Bachelor's degree in IT, computer science or equivalent
PREFERRED QUALIFICATIONS
- 3+ years of supporting a windows server environment experience
- Experience supporting video conference and teleconference equipment
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
LOCATION
USA, CA, San Francisco
SALARY
70,400.00 - 122,200.00 USD annually
DESCRIPTION
If you are interested in this position, please apply on Twitch's Career site.
About Us:
Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.
ABOUT THE ROLE
Twitch’s End User Services team is on the hunt for an IT & AV Support Engineer to be the technical heartbeat of our San Francisco office. This is a fully on-site role in San Francisco, CA where IT and AV collide - and we’re looking for someone who’s just as comfortable debugging a network issue as they are running a flawless live All Hands stream.
You’ll be the go-to technical force on the ground, keeping day-to-day IT running smoothly while leveling up the AV experience for meetings, events, and everything in between. From quick desk-side fixes to high-visibility company moments, you’ll play a key role in making sure everything just works - and works well.
You’ll report to our AV & IT Sr. Manager and collaborate across teams to keep our systems strong, our events seamless, and our employees well supported. This is a role for someone who doesn’t just fix problems - you spot patterns, get ahead of issues, and build solutions that make them disappear for good.
YOU WILL
- Drive operational excellence by constructively identifying root causes and system patterns, and delivering high-quality, efficient technology solutions that eliminate recurring issues
- Act as the first point of escalation for complex IT and AV issues in the region, troubleshooting difficult problems without existing SOPs and determining when to manage the issue independently or escalate appropriately
- Mentor and coach new peers on IT best practices, audit the quality of work performed by team members and vendors, and provide constructive feedback
- Automate manual tasks; create/improve small software tools to minimize manual effort and increase productivity
- Manage and execute large IT and AV projects for the region, accelerating progress by driving timely decisions, identifying and mitigating risks, and communicating status to stakeholders
- Create, review, and optimize SOPs, knowledge base articles, and user documentation, ensuring clear process steps are defined for others to solve similar problems
- Provide expert, comprehensive IT support (hardware, software, networking, onboarding, account administration) for Twitch employees across Mac and Windows environments, managing the full employee device lifecycle: provisioning, imaging, deployment, and offboarding
- Own the end-to-end AV experience for company events, including All Hands, managing setup, live operation, and teardown, and ensuring seamless hybrid meeting environments
- Manage and maintain AV systems (displays, cameras, audio equipment, switchers, streaming hardware) and administer core SaaS tools (Okta, Google Workspace, Slack, Zoom, ServiceNow)
PERKS
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount
BASIC QUALIFICATIONS
- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 4+ years of technical support experience
- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Bachelor's degree in IT, computer science or equivalent
PREFERRED QUALIFICATIONS
- 3+ years of supporting a windows server environment experience
- Experience supporting video conference and teleconference equipment
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
LOCATION
USA, CA, San Francisco
SALARY
70,400.00 - 122,200.00 USD annually
See all 702+ IT Support Engineer jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new IT Support Engineer roles.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship as an IT Support Engineer
Verify your degree meets specialty occupation
U.S. consular officers assess whether your IT Support Engineer role requires a specific bachelor's degree, not just any degree. A transcript showing your major field of study strengthens your case when the job description lists a degree requirement.
Search for employers with active LCA history
Employers who've previously filed Labor Condition Applications for IT roles have already cleared DOL's prevailing wage process. Targeting those employers shortens your timeline and signals a smoother sponsorship experience than approaching companies new to E-3.
Distinguish support tiers when negotiating your offer
DOL's prevailing wage for IT Support Engineers varies significantly between Level I generalist roles and Level III specialist roles. Confirm your offer letter reflects the correct wage level before your employer files the LCA, or you'll face delays correcting it later.
Address specialty occupation upfront in interviews
Employers unfamiliar with E-3 sometimes assume support roles won't qualify. Bring a copy of the O*NET job zone classification for IT Support Engineers showing the typical degree requirement, which directly supports the specialty occupation determination USCIS and consulates expect.
Use Migrate Mate's E-3 filing service for your paperwork
Once you have a signed offer, Migrate Mate's E-3 filing service handles your LCA submission to DOL, prepares your DS-160, and organises your consulate document package so you're not navigating the filing sequence on your own.
Time your consulate appointment around your start date
E-3 visas are approved at the consulate interview, not before. Book your Sydney, Melbourne, or Perth appointment as soon as your LCA is certified, since wait times fluctuate and your employer's proposed start date isn't automatically extended if you miss it.
IT Support Engineer jobs are hiring across the US. Find yours.
Find IT Support Engineer JobsIT Support Engineer E-3 Visa: Frequently Asked Questions
How do I find IT Support Engineer jobs with E-3 visa sponsorship?
Migrate Mate is built specifically for Australian professionals searching for U.S. roles with E-3 sponsorship. You can filter IT Support Engineer positions by employers who have E-3 or LCA filing history, so you're applying to companies that already understand the sponsorship process rather than educating employers from scratch.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does an IT Support Engineer role qualify as a specialty occupation for the E-3?
It depends on how the role is defined. If the employer requires a bachelor's degree in information technology, computer science, or a related discipline as a minimum condition of the job, it qualifies. Roles where any bachelor's degree suffices regardless of field, or where no degree is required, are harder to support. The job description and offer letter wording matters significantly at the consulate interview.
How does the E-3 compare to the H-1B for IT Support Engineers?
The E-3 has no annual lottery and no numerical cap, so you can apply any time of year and get a decision at your consulate interview without waiting for a random selection. The H-1B requires lottery registration each March, with most applicants not selected. For Australian nationals in IT support roles, the E-3 is a direct path that avoids the uncertainty entirely.
Can I change IT Support employers while on an E-3 visa?
Yes, but each new employer must file a fresh LCA with DOL and you'll need a new E-3 visa stamp tied to that employer's petition. You can't simply transfer your current visa to a new company. If you're already in the U.S., your new employer should begin the LCA process before your current role ends to minimise any gap in your work authorisation.
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