E-3 Visa Regional Operations Manager Jobs

INTRODUCTION

TikTok Shop's Supply Chain & Logistics is looking for an experienced Operations Manager to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees.

The Regional Operations Manager (Sort Centers) owns operational performance, standards, and results across a region of 3–5 TikTok Shop sort centers. This role directly manages on-site Operations Managers and is accountable for building strong, consistent partnerships with Logistics Service Providers (LSPs) across the region.

While daily execution at each site is led by an LSP, the Regional Operations Manager ensures alignment, standardization, and scalability across all sites. This role requires expert-level understanding of end-to-end sort center operations, strong people leadership, and the ability to influence both internal leaders and external partners to deliver results at scale.

Responsibilities

Regional Ownership & LSP Strategy

• Own end-to-end operational performance across 3–5 sort centers within the region.
• Establish and maintain strong regional partnerships with LSP leadership, ensuring consistent execution to TikTok Shop standards.
• Set clear expectations and operating principles for LSPs across all sites.
• Drive regional alignment on SLAs, KPIs, safety, quality, and cost targets.
• Act as the primary escalation point for multi-site or systemic operational issues.

People Leadership & Talent Development

• Directly manage and develop on-site Operations Managers.
• Coach leaders to become subject-matter experts and strong LSP partners.
• Set performance expectations, provide regular feedback, and support career development.
• Ensure leadership bench strength and succession planning across the region.

Operational Excellence & Standardization

• Ensure consistent execution of standard work, SOPs, and operating rhythms across all sites.
• Identify best practices and scale them regionally.
• Lead regional continuous improvement initiatives to reduce defects, missorts, and inefficiencies.
• Partner with Product and Engineering teams to test, validate, and roll out new tools or processes.

Metrics, Quality & Data-Driven Execution

• Own regional performance metrics including throughput, SLA attainment, missorts, quality defects, labor efficiency, and safety.
• Review site-level data to identify trends, risks, and systemic gaps.
• Drive structured root-cause analysis and corrective actions through site leaders and LSPs.
• Ensure data accuracy, reporting consistency, and strong performance visibility.

Cross-Functional & Network Alignment

• Serve as the regional operations representative in cross-functional forums with Middle Mile, Final Mile, Product, Engineering, Procurement, and Finance.
• Support new site launches, expansions, peak readiness, and network changes within the region.
• Ensure communication and execution are aligned across all sites during peak and high-risk periods.

MINIMUM QUALIFICATIONS

• Bachelor’s degree or equivalent operational leadership experience.
• 5+ years of operations, logistics, or supply chain experience.
• 3+ years of people management experience.
• Proven experience leading multi-site operations or regional teams.
• Strong experience managing and influencing third-party logistics providers (3PL/LSP).
• Strong analytical, problem-solving, and decision-making skills.
• Flexibility to travel within the region and support nights, weekends, and peak periods as required.

PREFERRED QUALIFICATIONS

• Experience overseeing sort centers, hubs, or high-volume distribution networks.
• Demonstrated success scaling operations across multiple sites.
• Strong executive communication and stakeholder management skills.
• Experience leading launches, transformations, or network-level initiatives.

COMPENSATION

• The base salary range for this position in the selected city is $109440 - $198360 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

BENEFITS

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

ABOUT TIKTOK

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

WHY JOIN US

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

DIVERSITY & INCLUSION

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.